Customer Service Professional with Leadership Experience
Resume:
Edward Odu
*******@*****.***
Experience
Customer Service Representative AUG 2024- PRESENT
Alorica
- Handle inquiries and complaints with understanding and composure.
- Manage and de-escalate conflicts, negotiating acceptable solutions.
-Fully understanding customer needs and responding appropriately. Detailing Business Owner AUG 2023- PRESENT
Self-Employed
- Operate and manage a successful detailing business, including acquiring clients and making outgoing calls.
- Handle all aspects of client interactions and service delivery, ensuring high levels of satisfaction and repeat business. Support Agent DEC 2023- APR 2024
United Healthcare
- Adhere to company policies, procedures, and ensure data protection.
- Efficiently manage calls, documentation, and database access simultaneously.
- Maintain a positive attitude under stress; handle high-pressure situations. Seasonal Petitioner MAY 2017- MAY 2023
Field Works
- Engaged with the public, effectively initiating conversations and presenting compelling pitches to achieve goals.
- Worked independently, answering questions and managing interactions in various weather conditions and extended periods. Ambassador NOV 2019- NOV 2020
Amazon Warehouse
- Provided guidance and support to colleagues, helping them meet quotas and operate efficiently.
- Adapted to a high-paced environment, managing long periods of standing and maintaining productivity. Skills
Adaptability and Problem-Solving
Exceptional Communication and Customer Service
Strong Organizational and Time Management Skills
Detail-Oriented with a Strong Work Ethic
Independent and Team-Oriented with Leadership Experience Quick Learner and Multitasking Abilities
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