System Technician Applicant with 5+ Years IT Support
Resume:
Professional Summary
A certified CISCO Information Technology Technician with more than 5 years’ experience and has assisted with implemented Security and maintaining systems with a high level of service to keep the flow of productivity for fast growing BPO Industry. Perform the roll as an I.T Support for both well-known and startup companies that has a high rotation of employments.
Work Experience
Conduent, Portmore 14, Jun 2023 – Oct 2025
I.T End User Support Analyst 2
Provides onsite end-user support.
Installs applications.
Manages hardware and software installations and troubleshooting.
Mentors junior level desktop support members.
Participates in ticket queue management.
Provides onsite smart hand support to other technical towers as needed.
Installs and configures new hardware.
Manages ticket queue for local support requests.
Escalates systems outages or problems that are impacting production.
Leads local onsite desktop support members.
Validates that tickets are being assigned and worked in appropriate timeframes.
The Office Gurus, Kingston 5, Apr 2022 – May 2023
I.T Support
Exceeded adoption target by 90%
Became the top employee for the most sales in an antivirus protection and Cloud Storage clients and customers.
Reimagine Of PC to Requisition needs.
Assisted with software issue on a day-to-day bases to maintain and improve productivity.
Floor walks to remove loss and unused equipment
Regular checks and Updates of systems inventory
Ensure that I completed a short notice requisition long after working hours for new hires the next day.
Alorica, 58 Halfway Tree Rd, Kingston, Oct 2020 – Apr 2022
I.T Desktop Support Snr. Associate Site I.T Operations
Reimagine Of PC to Requisition needs.
Assisted with software issue on a day-to-day bases to maintain and improve productivity.
Checking maintain Network service
Regular checks and Updates of systems inventory
Alorica, 58 Halfway Tree Rd, Kingston, Oct 2018 – Apr 2020
Technical Support
Aid Clients and Customer by Remoting, Locating and restoring lost data both from their PC and Cloud Storage.
Selling Antivirus Protection and Cloud storage.
Providing excellent customer service experience.
Sutherland Global, 30-34 Knutsford Blvd, Kingston, Nov 2016 – Mar 2018
Consultant
Providing excellent customer service experience.
Providing aid online shopping experience to customer.
Troubleshoot any issue with lost package and checkout
Providing information to customers about their package in transit.
Education
January 2016
Business Administration Level 2 Certification
The Eastern TVTE Institute, Kingston
January 2014
CISCO Information Technology Essential Certification
CISCO Certified Network Associate Certification
The Eastern TVTE Institute, Kingston
January 2011
CSEC Certification- Five (5) Subjects
St Andrew Technical High, 64 Spanish Town Rd, Kingston
KEY ACHIEVEMENTS
Business Generation
Checked, reimaged and Reorganize Inventory of over 300 systems that was tranfered from a close Branch.
Above and Beyond
Ensure that I completed a short notice requisition long after working hours for new hires the next day.
Contact
Kingston 14
***************@*****.***
Skills
Contact this candidate