Mortgage Processor & Service Specialist with FHA/VA/Gov Loans

Janet Facey

*******@*****.*** Jacksonville, FL

WORK HISTORY

Selene Finance

Mortgage Processor/Loss Mitigation Specialist 06/2025 - 10/2025

oJob duties call center, dialer, sending out loan modification package that requires notary signature Mortgage loan terms with new maturity date, processing payments repay plans.

o75 home and commercial loans processed daily.

ocuring default of delinquent loans

Loan Processor at Select Portfolio Servicing

02/2022 – Oct 2024(2 years)

Responsible for delivering personalized service to the customer throughout the life of the loan to solve customer inquiries and manage the customer relationship throughout the default process in a call center environment.

Provided exceptional customer service by addressing client inquiries and resolving issues related to loan applications, status, and documentation.

Processed loan applications from start to finish, ensuring accuracy, compliance, and timely submission to underwriting teams

Worked with FHA, VA, FNMA, Freddie Mac, Government Loans, Commercial Loans, and Heloc.

Processed 80 home loans per week.

Loan processor agent at Freedom Mortgage

11/2021 - 02/2022 (4 months)

provide exceptional service to our customers, answering their queries, resolving their issues and loan applications, calling customers and requesting updated or new loan documents. Made both outbound and took inbound calls about 25 of the day.

Communicated with clients to gather necessary documentation, including income verification, credit reports, and financial statements.

Acted as a liaison between clients, loan officers, and underwriters to streamline the loan approval process and expedite decisions.

Reviewed and verified loan documentation for completeness, ensuring adherence to company policies and regulatory guidelines

worked with FHA, VA, FNMA,Freddie Mac, Government Loans, Commercial Loans, and Heloc.

Customer Solutions Research at Lancesoft

03/2019 - 07/2020 (1 year)

Research discrepancies regarding GAP insurance

Follow up with customers regarding missing or incorrect information Handle both inbound and outbound calls

loan Processing Specialist Collections at Ditech Financial

05/2015 - 03/2019 (4 years)

Managed individual portfolio, re-established and maintained communication with customers to minimize company loss Negotiated payoffs, settlements and payment programs according to company guidelines

Utilized all available skip tracing tools to locate borrowers whose current information is inaccurate

Assisted clients in understanding loan terms, conditions, and required actions for loan approval or modification.

Provided ongoing support to clients throughout the loan processing cycle, from application submission to closing.

Tracked and updated loan progress through CRM systems, ensuring all stages of the process were documented and communicated.

Worked with FHA, VA, FNMA, Freddie Mac, Government Loans, Commercial Loans, and Heloc.

Processed 80 home loans per week.

Acquisition Analyst at EverBank Mortgage

11/2014 - 05/2015 (6 months)

Researched excel sheets for unpaid corporate advance fees per loans with invoices comparisons

Upload PDF files saving to spreadsheet folders

Customer Service Call Center at Incomm

05/2014 - 08/2014 (5 months)

Inbound dialer corresponding with visa gift cards and Target gift cards customers researching

accounts with issues and problem solving skills in a timely and quality manner

Documenting each call with consistency

Claims specialist at Florida Blue

09/2013 - 02/2014 (6 months)

Service Advocate2 Call Center (Contract Assignment) Florida Blue

September 2013 February 2014

Claims specialist corresponding with providers researching claims for

members out of state that had healthcare service provided in Florida

Correspondence with home plan excel reports, call center dialer

Loan Document Specialist at Wells Fargo

10/2012 - 11/2012 (2 months)

Retrieved loans and assigned to appropriate underwriter according to workload

Turned in daily production reports before morning deadline

Calculated team stats for reports shipping files out by Fed Ex by afternoon deadline

Short Sale Negotiator at Bank of America

06/2010 - 08/2012 (2 years)

Examined short sale documentation for accuracy, completeness and compliance with appropriate company and secondary market investor standards

Evaluated credit decisions for accuracy based on established risk parameters and in accordance of policy, program and product guideline

Provided feedback and responded back to authorized third parties such as realtors, attorneys, and internal business partners as appropriate

Proficiently utilized all Microsoft applications, Equator, Home Base, I Portal, SharePoint, AS400 and CSAD

Special Servicing Loan Consultant 2 at AHMSI

11/2009 - 03/2010 (5 months)

Established contacts with mortgagors with default or eminent default Determined appropriate resolution for mortgagors

Worked with multiple investor guidelines to determine outcome

EDUCATION

West Irondequoit High School

Graduated 1984

High School Diploma

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