Nick Perez - Customer Success Manager & Software Engineer

Nick Perez

650-***-**** LinkedIn.com/in/NickPerez1 San Francisco, CA

Customer Success Manager and award winning Software Engineer with years of experience supporting complex software systems. Proven ability to bridge engineering and customer teams, drive technical integrations, and resolve critical issues under pressure. Experience

Simply Positivity LLC - San Francisco,CA Feb. 2015 -Current Drone Operator

- Perform aerial photography and videography for events, real estate, construction, site surveys, and progress monitoring

- Consult on drone operation and regulations

Bolero Tech - San Francisco,CA Jul. 2022 -May. 2025 Customer Success Manager

- Served as primary consultant evaluating products to either enhance business or create new opportunities

- Supported integration of application software and provided instructional training on their use

- Partnered with leadership to assess business strategies based on technical feasibility

- Implemented and configured various APIs for company website and internal applications building custom APIs when needed

- Diagnosed technical issues and created documentation for guidance Open Water - Menlo Park, CA Feb 2020 - Jun. 2022

Software Engineer

- Developed features and functions for websites under company umbrella

- Utilized MERN stack combined with AWS or Google Cloud for development

- Maintained codebase throughout lifecycle from client wireframe design through development, deployment, maintenance, and publishing

- Created internal automation scripts and technical templates to streamline future customer integrations.

- Integrated API’s, configured cloud servers,and setup location services across all client apps and websites

- Served as point of contact between client and dev team Happy-Inspector - San Francisco, CA Jun 2017 – Dec 2019 Customer Success Manager

- Facilitated clients onboarding process and integration within client websites and mobile apps

– Served as liaison between clients and developer teams to ensure clear communication

- Collected feedback from clients during integration process and communicated insights back to development team

- Contributed towards development of utility programs that consolidated and formatted data as well as automated data extraction

- Provided troubleshooting technical assistance

Louis Vuitton- San Francisco,CA Dec 2014- Mar. 2016 Operations Specialist

- Oversaw cross-functional support team to carry out store operations

- Delivered high-end service to clients consistent with expectations of upscale luxury brand emphasizing attention to detail and prioritizing client requests

- Reconciled daily cash balances, processed and maintained inventory records, handled IT related issues, performed client care services

- Performed and processed sales in person and online

- Served as translator between sales team and Mandarin speaking clients

- Coordinated events and projects serving as liaison between store and outside vendors or clients

Microsoft San Francisco, CA Aug. 2008 – May. 2012

Regional Marketing Manager

- Managed multi-state team of associates for the Microsoft “U crew” college marketing campaign on the west coast

- Championed mass marketing promotions to increase visibility of Windows OS and Microsoft Surface

- Monitored and kept record of program effectiveness, employee performance, and supply-chain of promotional products

- Collaborated with national team to assess retention initiatives, share findings, and create business plans

- Delivered impactful face to face presentations highlighting advantages of software

- Implemented marketing campaigns leading to a 23% increase in product usage and 36% increase in consumer retention

Banana Republic - Burlingame, CA Oct. 2004 - May. 2011 Sales Associate

- Performed general retail sales and customer support services including merchandising stock balancing, and cashiering

- Excelled in acquiring new accounts.for store credit card program

- Consistent monthly top salesman in store and in district exceeding individual average monthly acquisition quotas between 300%-500% Achievements

- Best “sign and pay app” Docusign Momentum

https://devpost.com/software/charit-e

- Grand Prize Winner FLIR Hack The Heat “best thermal imaging app” https://tinyurl.com/flirWin

- 1st place “Best Integration of Sparkpost API ” API World https://tinyurl.com/sparkpostAPI

- 2nd place” Best Integration of WaveMaker API” API World https://tinyurl.com/wavemakerapi

- 1st place “ Best Utilization of IOT and Amazon Web Services” AngelHack https://tinyurl.com/angelhackwin

- “Platinum Circle” award x 8 for opening most new credit accounts @BR Skill Summary

Languages: Fluent in English, Conversational in Spanish and Mandarin Computer Software: Excel, Word, and Powerpoint, Windows software suite

,Google software suite, Salesforce.com

Computer programming: Javascript, Typescript, Ruby, Python, React, React Native MondoDB,,Node, Express, MySQL, HTML, HTML5, CSS, CSS3, github, Amazon Web Services, Google cloud, API integration Business: sales, marketing, face-face presentations, cold calling

,management, inventorying, event planning,

Certifications: Part 107 FAA pilot license

Education

Dev Bootcamp 2016

Five month long immersive bootcamp where developers come to master their coding skills in Ruby, Ruby on Rails, Javascript, HTML, CSS, and much more University of San Francisco 2010

International Business (B.B.S.) w. Minor in Chinese Studies and Computer Science

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