Administrative Professional - Client Relations & Multitasking Expert

Christal Cherry

Bronx, NY

(***) *** – **** *******@****.*** mailto:************@*****.*** LinkedIn

Administrative Professional Client Relations & Multitasking Expert Improving Organizational Efficiency

Knowledgeable and dedicated professional with extensive experience in multiple industries. Brings excellent organizational skills, a true team player mentality, proven multitasking abilities, as well as polished communication skills. Solid team player with an outgoing, positive demeanor, and proven skills in establishing rapport with clients. Diligent advocate skilled at listening to clients, exceeding productivity targets, and maintaining current knowledge of company offerings. Solves problems quickly and delivers a high level of service in every interaction.

Skills

Client Relations, Administrative Support, Resource Management, Scheduling, Payment Processing, HIPAA Compliance, Prescription Authorization, Team Collaboration, Communication, Multitasking, Inventory Management, Customer Satisfaction, Account Management, Problem-Solving, Negotiation, Microsoft Office Suit, Epic, HS, Reporting, Safety Compliance, Train Operations, Mechanical Diagnostics

Professional Experience

One Medical February 2022 – Present

Administrative Assistant/Member Service Specialist

Improved administrative efficiency by promptly responding to emails and providing comprehensive support for patient inquiries.

Notable Contributions:

Scheduled 50-75 weekly appointments while managing front desk operations, enhancing patient flow, and improving service efficiency.

Validated and collected an average of $10,000 in payments per month, ensuring accurate transaction processing and compliance.

Handled 30+ procedures and prescription authorizations weekly, maintaining adherence to HIPAA regulations and minimizing approval delays.

Assisted a team of doctors, Physician's Assistants, and Nurses, supporting patient care through effective collaboration and resource coordination.

Streamlined inventory management by restocking supplies and submitting purchase orders, reducing stock discrepancies.

General Motors August 2020 – October 2021

Customer Assistance Advocate

Provided accurate service details aligned with warranty and maintenance agreements, resulting in a 20% reduction in customer complaints.

Notable Contributions:

Managed a portfolio of 100+ established customer accounts, maintaining high customer satisfaction through proactive service and account information sharing.

Collaborated directly with upper management and dealers to resolve complex issues, achieving positive outcomes for over 95% of customer cases.

Coordinated with price estimation teams to respond to all quotation requests within 24 hours, improving quotation turnaround time.

Authorized and negotiated cost assistance cases outside of warranty, promoting brand loyalty and enhancing customer retention.

Processed reimbursements promptly and ensured proper disbursement, reducing errors and discrepancies by 25%.

MTA NYC Transit July 2008 – August 2018

Train Operator

Communicated unscheduled delays and safety concerns effectively to passengers, resulting in a 25% improvement in customer satisfaction scores.

Notable Contributions.:

Maintained consistent and accurate communication with the Rail Control Center, towers, and passengers, ensuring efficient information exchange about train conditions, delays, and safety concerns, reducing passenger complaints by 20%.

Conducted pre- and post-run train inspections following NYC Transit and Federal Railroad Administration standards, ensuring 100% compliance with local, state, and federal safety regulations.

Operated electric and diesel trains, managing brakes, throttles, and gauges to maintain safe speeds and optimal air pressure, achieving a 98% on-time arrival rate.

Diagnosed and reported mechanical malfunctions promptly, collaborating with relevant departments to resolve safety and mechanical issues, reducing train downtime by 15%.

Prepared detailed reports to document unscheduled stops, signalling problems, and accidents, ensuring timely corrective action and improving incident response times.

Education

Bachelor of Science Business Administration and Management CUNY School of Professional Studies - New York

Previous Experience

Medical Transcriptionist Executive Health April 2007 – February 2012

Surgical Scheduler Downtown Women OB/GYN Associates, LLP December 2006 – April 2007

Assistant to Director of Medical Staffing EWP Medsource Staffing May 2005 – December 2006

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