Operations and Training Leader with Technical Support Focus
Resume:
ANN PHRAKONKHAM
*********@*****.***
Business Skills:
● Leadership and communication skills
● Team building
● Problem solving
● Employee training and development
● Coaching and mentoring
● Interpersonal and observation skills
● Planning and coordinating
Education:
University of Phoenix - Healthcare Administration and Pharmacy Practice February 2010 - April 2011
Everest College - Medical Assisting
October 2004 - October 2005
Haltom High School – Highschool Diploma, early graduate August 2000 – December 2003
Experience:
Asurion – Supervisor
September 2019 – July 2025
● Coaching and mentoring
● Timekeeping, PTO request, approve and adjust timecard for Kronos
● Monthly scheduling
● Receive inventory (store, sort, and label)
● Monthly Inventory Cycle Count
● Return used inventory
● Answer questions and educate customers about product and services
● Help customers file claims for repair or replacement
● In-store screen and battery repair
● Sales
● Outbound calls and schedule appointments on queue
● Messaging – chat for tech support and customer service Werx Repair Services - Repair Technician
August 2018 - July 2019
● Troubleshoot, solder, and repair phones, iPods, and iPads.
● Answer inbound phone calls for tech support and customer service.
● Inventory cycle count and test parts.
● Assist manager and different departments as needed.
● Train and assist new teammates with workflow process and technical issues with troubleshooting and repair.
PeopleZone/Foxconn - Production Line Lead
May 2018 - July 2018
● Assist teammates find issues and solve problems by troubleshooting.
● Assist teammates with needs to meet quality in production.
● Provide teammates with support and training on each workstation as needed.
● Assist other Line Leads within the department with workload that needs to be pushed to the assembly line.
● Assist supervisor and manager with production, teammate performance, and special projects.
Automation/Cynergy - Repair Technician
February 2018 - May 2018
● Receive, scan, sort, input code for devices to repair or assembly line
● Assist lead within department with any materials and supplies needed for teammates
● Assist supervisor and manager with production plan, teammate performance, and special projects.
● Inventory Control
● Troubleshooting and repairing devices from the assembly line fails or rejects.
● Solder and replace mechanical parts.
Genco/FedEx Supply Chain - Level II Solder Technician/Trainer/Production Coordinator December 2013 - June 2017
● Assist teammates find issues and solve problems by troubleshooting. Also help teammates with needs to meet quality in production
● Assist other Production Coordinators within the department with any materials and supplies needed for teammates. Assist supervisor and manager with production plan, teammate performance, training, and special projects.
● Troubleshoot and repair devices with cosmetic and mechanical issues. Replace, repair, and solder mechanical parts on PCBA boards
● RF test, Triage, Flash, QA
● Inventory Control, Cycle count
● Receiving and shipping
● Replenish workstations with tools, parts, devices, and any materials needed
● Perform orientation training sessions with new teammates. Perform OJT with new and current teammates. Report results in training on new and current teammates with department goals
● Assist Document Specialist with revising current work instructions for new updates. Assist other trainers within the department with training and other tasks as needed.
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