Dynamic Customer Service Professional with 10+ Years Experience

PROFESSIONAL ©)

SUMMARY

SKILLS

WORK HISTORY

Beau Shaw

@ Jordan, MN 5535282 612-***-**** 4 *********@*****.***

Dynamic Customer Service Representative with a proven track record at Best

Buy Corporate, excelling in complaint resolution and consultative sales. adept at

building rapport, significantly enhanced customer retention through exceptional

service and team development. Passionate about leveraging product knowledge

and problem-solving skills to exceed customer expectations.

© Data Entry Payment Processing

* — Product Knowledge Team Development

* Consultative Sales Retail store support

* — Complaint resolution Product Education

Call Management * Service Upselling

¢ Appointment Scheduling * Delivery Scheduling

Live chat support © Staff Training

* Sales expertise © Microsoft Excel

© — Sales closing © Building rapport

© Active Listening © Critical Thinking

* Call Center Operations Customer Service

© Call center experience Money handling abilities

* — Conflict Mediation POS systems expert

* Problem Resolution

CUSTOMER SERVICE REPRESENTATIVE

Best Buy Corporate Bloomington, MN

11/2013 to 04/2024

* Responded to customer requests for products, services, and company

information.

* Collected and returned unpurchased or returned items to correct shelf

locations and arranged displays to promote sales.

Provided excellent customer care by responding to requests, assisting with

product selection and handling ordering functions.

* Promptly responded to inquiries and requests from prospective customers.

* — Cross-trained and backed up other customer service managers.

* — Followed up with customers about resolved issues to maintain high

‘standards of customer service.

* Trained staff on operating procedures and company services.

© Delivered exceptional customer service to every customer by leveraging

extensive knowledge of products and services and creating welcoming,

positive experiences.

© Exhibited high energy and professionalism when dealing with clients and

EDUCATION QO

staff.

* — Followed-through on all critical inter-departmental escalations to increase

customer retention rates.

* Maintained up-to-date knowledge of product and service changes.

* Trained new personnel regarding company operations, policies and

services.

* Educated customers about billing, payment processing and support

policies and procedures.

* Optimized customer support by establishing collaborative service

environments through targeted operational initiatives.

* — Cross-trained and provided backup support for organizational leadership.

Thomas Jefferson Highschool.

2004-2008

Normandale Community College, Minneapolis, MN

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