Remote Customer Support & Client Services Specialist

Mar **** - Present

Sept **** - Present

**** - ****

Ibrahim Yassin

San Francisco, CA

+1-650-***-**** • ************@*****.***

Professional Summary

Customer-focused professional with strong communication skills, technical fluency, and experience handling high-volume customer interactions in fast- paced environments. Proven ability to resolve issues efficiently, maintain customer satisfaction, and work independently in remote settings. Adept with CRM systems, digital tools, and multitasking across chat, email, and phone support.

Work Experience

Customer Support / Client Services

Freelance / Remote

• Responded to customer inquiries via email, chat, and phone with professionalism and clarity

• Resolved billing, account access, order, and service-related issues efficiently

• Maintained detailed records of customer interactions in CRM systems

• Consistently met response-time and customer satisfaction benchmarks

• Assisted clients with step-by-step troubleshooting and onboarding

• Worked independently while managing multiple conversations simultaneously

Media & Client Relations Specialist

Independent Contractor

• Communicated directly with clients to gather requirements, provide updates, and resolve concerns

• Delivered clear explanations of services, timelines, and deliverables

• Handled client feedback professionally and implemented revisions efficiently

• Managed scheduling, follow-ups, and client satisfaction remotely Education

High School Diploma

Contact this candidate