Multilingual Customer Service and Admin Professional remote
Resume:
CAROLINA
MERCEDES
Carolinamercedes****@yahoo.
com
Fort Worth, TX 76177
Detail-oriented individual with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
OBJECTIVE
SKILLS
Document preparation: using
word, power point, and
presentation. Enter tabular data
and graphics into documents
using Access, and Excel. Write,
format and make table. Research
topics on the internet (Explore).
•
Database management:
Configured, Maintain, and
generate report with access.
•
Creative and maintained
information, database on wheels
or graph to be able to analyze
the participation of 2,000
people.
•
Bookkeeping: Balance registers
as a full-time pharmacy.
•
Human Relations: successfully
cooperate with store managers,
general publics and have a great
communication with patients and
customer.
•
• Related courses and skills:
• Anatomy and Physiology
• CPT4
• Medical insurance
• Pharmacology
• Patient information management
Medical Office Administrative
procedures
•
• Disease process/Pathology
Conway corp. - Customer service
04/2003 - 08/2003
Work from home - Customer service representative
Brandon, FL • 08/2013 - 05/2017
WORK HISTORY
• Assistant customer with their purchases.
• Attended Register
• Customer satisfaction
• Team work (complete tasks with co-worker)
Met customer service objectives by providing superior customer service to spanish speaking customers.
•
Maintained strong customer relations and effective customer service standards.
•
Provided exceptional customer service, resolving escalated issues in a timely manner.
•
Provided excellent customer service, resolving client concerns efficiently and effectively.
•
Increased revenue through effective customer service and inventory management.
•
• Met sales goals by offering excellent customer service. Received praise from supervisors for consistently demonstrating exceptional customer service skills.
•
Evaluated data to identify trends and determine customer service needs.
•
Strengthened company reputation by delivering exceptional customer service and support.
•
Implemented new customer service policies to maximize satisfaction and loyalty.
•
• Customer service
• Assistant customer
• Set up appointment
• Confirm appointment
• Team work
• Perform others daily duties
Resolved customer inquiries via phone, email, and chat to enhance satisfaction.
•
• Medical Law and Ethics
• ICD-9-CM coding
• Reimbursement application
• Outstanding customer service
• Customer service improvement
• Organizing and categorizing
• Dedicated team player
• Administrative support
• Office administration
• Appointment scheduling
• Professional and mature
• Strong problem solver
• Supply restocking
• Scheduling meetings
• Multi-line phone proficiency
• Issue resolution
• Event planning
• Billing and coding
• Spanish fluency
• Medical terminology
• Meeting coordination
• Verifying orders
• Processing payments
• Processing orders
• Filing documents
• Multitasking
• Problem-solving
• Order processing
• Critical thinking
• Friendly, positive attitude
• Attention to detail
• Flexible and adaptable
• Dependable and responsible
• Calm under pressure
• Problem resolution
Walton High school
Bronx, New York • 01/2004
High School diploma
EDUCATION
Rite Aid Pharmacy - Pharmacy Assistant
The Bronx, NY • 02/2003 - 08/2007
Managed account information updates efficiently to ensure data accuracy.
•
Collaborated with team members to streamline service processes and improve response times.
•
Provided support during peak hours by prioritizing urgent requests effectively.
•
Trained new representatives on company policies and customer service protocols.
•
Analyzed feedback trends to identify improvement areas in service delivery.
•
Implemented best practices that increased overall efficiency in handling customer issues.
•
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
•
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
•
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
•
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
•
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
•
Analyzed customer service metrics to identify trends and develop strategies for improvement.
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Led quarterly customer service meetings to review performance and set goals for improvement.
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Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
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• Investigated and resolved customer inquiries and complaints quickly.
• Delivered prompt service to prioritize customer needs. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
•
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
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Identified and resolved discrepancies and errors in customer accounts.
•
• Receive prescription from customer
• General customer service
• Attended the register
• Make order from the pharmacy
• Return old merchandise
• Price change
• Recognition of employment the month (June 8, 2005).
• High level of customer satisfaction.
• Manage/supervise (using the register at the pharmacy).
• Quick learner (learn how to make order within the first week).
• Organization (maintain the pharmacy in need).
Assisted pharmacists in preparing and dispensing medication, ensuring compliance with safety standards.
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Managed inventory levels by monitoring stock and placing timely orders to prevent shortages.
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Provided customer support, addressing inquiries about prescriptions and over-the-counter medications efficiently.
•
Chubb Institute
Manhattan, NY • 10/2006
Certificate: Medical Administration
Maintained a clean and organized workspace to promote a safe environment for staff and customers.
•
Collaborated with team members to streamline workflow processes, enhancing overall pharmacy efficiency.
•
Trained new staff on operational procedures, fostering a knowledge- sharing environment among colleagues.
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Conducted routine checks of medication expiration dates, ensuring accuracy in product offerings and safety for patients.
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Supported promotional activities by effectively communicating ongoing sales and health initiatives to customers.
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• Kept pharmacy counter and related areas clean, neat and organized. Answered telephones and provided information about order status, store hours and pharmacy procedures.
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Greeted customers and responded to questions with friendly, knowledgeable assistance.
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Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
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Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
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Delivered exceptional customer service through active listening skills and addressing concerns promptly.
•
Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
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• Received incoming supplies and stocked in correct locations. Assisted pharmacy staff with preparing medications and filling orders.
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Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
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• Merchandised over-the-counter goods and rotated stock. Contributed to increased sales by offering expert advice on over-the-counter medications and products.
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Updated computer system with current customer, payment and inventory information.
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• Supported operations with filing, copying and faxing. Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
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Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
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Trained new pharmacy staff on computer system and drug management protocols.
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Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
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Improved patient safety with diligent verification of prescriptions for accuracy and interactions.
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Supported community health, participating in local health fairs and pharmacy outreach programs.
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Ensured clean and organized work environment, complying with safety and hygiene standards.
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Maintained strict confidentiality and compliance with HIPAA regulations, ensuring patient privacy.
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Re-stocked shelves with prescribed medications and health care products.
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• Verified patient information to correctly dispense medications.
• Greeted customers at counter and provided excellent customer United Janitorial LLC - Remote Office Assistant
Tampa, FL • 03/2018 - 07/2025
service.
Processed payments for prescriptions and accurately completed cash and credit card transactions.
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• Answered questions regarding medication instructions and usage. Input patient information into computer system for prescription orders.
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Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
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Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
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Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
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Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
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Managed office communications to enhance information flow and team collaboration.
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Coordinated scheduling for meetings, ensuring optimal use of time and resources.
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Streamlined filing systems to improve document retrieval efficiency and organization.
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Assisted in preparing reports and presentations, supporting decision- making processes.
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Trained new staff on office procedures, fostering a knowledgeable work environment.
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Implemented process improvements to increase operational efficiency within the office setting.
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Maintained confidentiality in handling sensitive information while performing administrative tasks.
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Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
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Expedited document processing with accurate data entry and timely filing.
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Increased customer satisfaction by providing professional and courteous front desk support.
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Prepared and edited documents to produce precise, accurate and professional communication.
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Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
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Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
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Strengthened office organization by implementing new filing systems and digital record-keeping practices.
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Supported executive staff with well-prepared reports, presentations, and meeting materials.
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Contributed to significant reduction in operational costs by negotiating better rates with office supply vendors.
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Improved data accuracy, entering and updating records in database with keen eye for detail.
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Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
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Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.
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Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
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Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
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Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
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Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
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Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
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Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
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Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
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Increased team productivity, organizing and scheduling appointments and meetings without overlap.
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Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
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Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
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Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
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• Purchased and maintained office supplies.
• Edited and proofread documents for accuracy and completeness.
• Created and maintained detailed records of all office activities.
• Coordinated and scheduled meetings and appointments. Informed and supported business leaders through consistent communication and administrative support duties.
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• Assisted with onboarding of new employees.
Walton high school, Office assistant, 2002-09, 2004, Filing medical record, Assistant patients., Filing records from students, Writing letters for parents, Copy students records, Mail letters, Keep the students in detention (make sure they don't leave the room).
COMMUNITY SERVICE & VOLUNTEER WORK
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