Operations Management Leader with Revenue Growth Expertise

Mark C. Strzyz

**** ****** ****, ***** ******, NY 14072 • 716-***-**** • *******@*****.***

OBJECTIVE

To obtain a challenging position with a growth minded organization that will effectively challenge, and utilize my strong communication and organizational skills in team building and achieving results.

MAJOR ACCOMPLISHMENTS

Received Comeback Restaurant of the Year with two separate properties.

Was honored with the Leadership in Excellence award out of 61 other General Managers

Elected to the Orchard Park Chamber of Commerce Board of Directors in 2019 for a three year term

EXPERIENCE

1927 Management, LLC June 2022 to Present

Director of Operations

Williamsville, NY

Multiple unit operator where I successfully managed $11 million dollars in early revenue. Addressed immediate labor controls, which realized a savings of $461,000 in the first year by installing labor guidelines that leveraged skill-sets with guest traffic and check average. Selecting a payroll/benefit company that exceeded needs and saw a savings of $51,000 in the first year. Installed a culture that followed a chain of command and built confidence in each management team with heir respective staff members. These steps alleviated doubt and a measure of accountability among the leaders of each location.

HBK Restaurants, L.L.C. November 2015 to January 2021

General Manager of Operations

Buffalo, NY

Utilized my career experience in team building to energize a new restaurant concept. Involved in all facets of opening a new concept restaurant. Executed an effective build out budget and break-even analysis that contributed to the accurate development of yearly budgets, which enabled the creation of a strong financial base to implement an effective team that would produce increased incremental sales growth within the first five years in operation. Increased yearly sales in year one of $1.1 million to $1.8 million in the third fiscal year.

Galvanized front and back of house teams to a common goal and vision to accomplish weekly and monthly goals.

The Lodge Bar and Grill January 2014 to November 2015

Operations Director

Buffalo, NY

Responsible for implementing and supporting an initial business plan complete with profit and loss statements, quarterly budgets and break-even analysis. Created a positive-minded culture around a core staff with

goal-driven direction. We were able to develop a team spirit that had been non-existent in the infant stages of this organization. Implemented both food and beverage inventory systems that enabled cost savings to improve profitability by 6%. Identified the leaders who embraced our culture and leveraged their strengths to increase training, skills and development.

Barbeque Integrated/Darden Restaurants/Smokey Bones Grill and Bar November 2006 to December 2013

General Manager

Cheektowaga, NY

Demonstrate leadership by embracing company core values in fostering an atmosphere that promotes and builds energy and enthusiasm around the guest and employee experience. To seek out and analyze guest feedback and make the appropriate decisions to continually improve all areas. Ensure proper staffing and scheduling are in place to create a superior dining experience. Identify emerging leaders and create sensible action plans to grow our team. Set monthly goals to measure specific financial results to continually increase the restaurant's profitability. Create daily and monthly systems to effectively control costs associated with food and beverage, labor controls, operating expenses, utilities, repairs and worker's compensation. To hold uncompromising

standards with a desire to reinforce and build on strengths and aggressively address all opportunities. Always maintain open, clear, two-way communication for entire team.

EDUCATION

Buffalo State College, Buffalo, NY

Business Management Economics 1993

Involved in several business developmental programs.

KEYWORD SUMMARY

Proficient in Excel Spreadsheet development, Word 2000, Frx file save, Power Point presentation. Skilled in associate motivation and contest implementation and building team cultures.

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