Tshamba Webb
Hemet, US ***** • 619-***-**** • **********@*****.*** • WWW: Bold Profile
Professional Summary
Dedicated to my work, team player, very motivated. Aligned recruitment with business objectives. Proven ability to manage full-cycle recruitment as well as contributed to employer's success. Operated in fast paced environments. Contributed to overall company success and growth. Highlights
• Communication skills • Computer skills
• Attention to detail • Time management
• Multitasking • Problem solving
• Business Development • Data Entry
• Detail-oriented • Problem-solving skills
• Analytical thinking • Decision-making
• Team collaboration • Customer service
• Quality improvements
Work History
Quality Assurance Specialist, 01/2006 to 10/2025
Appstar Financial – San Diego, CA, US
• Achieved Award for excellence in [2010, 2021]
• Supported continuous improvement efforts.
• Ensured compliance with company guidelines.
• Implemented real-time process monitoring.
• Resolved quality concerns.
Developed and implemented quality assurance procedures to enhance product integrity and compliance.
•
Mentored junior QA team members, providing training on best practices in quality assurance methodologies.
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Recruiting Specialist, 08/2020 to 01/2024
Appstar – San Diego, CA, US
• Confirmed 50 - 60 appointments a day.
• Managed approximately 30 Lead Representatives
• Boosted average productivity.
Recruiter Specialist, 08/2002 to 12/2004
Luth Research, LLC – San Diego, CA, US
• Ensured alignment with business objectives.
• Made 80 - 100 outbound calls a day.
• Approved & denied over 60 applicants per day,
• Managed over 40 emails and faxes per day.
Mentored junior recruiters, providing training on best practices in candidate engagement and selection processes.
•
PBX Operator, 08/1990 to 06/1994
Cal State Answering Service – San Francisco, CA, US
• Handled confidential client communications.
• Provided support for after-hours PBX operations.
• Routed over 60 calls per day for different locations.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Monitored call quality and provided feedback to maintain high service standards. Hospital Housekeeper, 11/1990 to 04/1994
Le Méridien Hotel – San Francisco, CA, US
• Participated in sanitation checklists.
• Assisted in waste management.
• Monitored the cleanliness of waiting areas.
• Specialized in floor care.
• Performed terminal cleaning of patient discharge rooms.
• Maintained cleanliness and sanitation standards throughout hospital facilities
• Operated cleaning equipment, ensuring efficient and effective operations
• Implemented proper waste disposal protocols to promote safety and hygiene Education
Some College (No Degree): Business Management
University of Phoenix - CA, USA
Data Entry
School For Business - CA, USA
General Studies - High School: 01/1985
McLaren High School - CA, USA
Languages
English
Full Professional