Nursing Professional with Healthcare Experience
Resume:
Gathoni Wambugu
*******@*****.***
Dedicated and team-oriented Nurse graduate with 10 plus years of Health experience. Bringing an exceptional record of team oriented hands-on experience, outstanding interpersonal skills, with the highest level of professionalism and integrity. Self-motivated problem-solver and well versed in varied computer applications.
SUMMARY OF QUALIFICATIONS
Pharmaceutical compounding
Well Versed in MS Office Suite, Adobe Acrobat, Citrix, CPR+, EMA and NextGen
Aseptic Techniques/Good Clinical Practices
Documentation audit and record review
EDUCATION & HONORS
Durham Technical Community College
Associate Degree in Nursing, (Cum Laude)
Phi Theta Kappa Honors Society (Sep 2012- Present)
Dean’s List (All Semesters)
North Carolina State University
Bachelor of Science in Microbiology
WORK EXPERIENCE
May 2024 – Present Bountiful Life LLC
Health Caregiver
Help clients take their prescribed medications, and monitor their medication schedules
Communicate with doctors and other health care professionals to monitor clients' health needs and establish care communicate with doctors and other health care professionals to monitor clients' health needs and establish care schedules
Help with bathing, dressing, grooming, and toileting. Also help with laundry, food preparation, and grocery shopping
Help clients get around their homes or transport them to appointments and other activities
Provide emotional support and companionship to clients while engaging in light conversation and reading
Ensure proper documentation is done
Apr 2023 – May 2024 Atlantic Medical Management Healthcare Wellness Family
Patient Service Representative
Serve the doctors, nurses and other assistance by keeping the daily schedule current, while communicating any changes
Gather and assemble chart preparations for patients prior to the start of the clinic each day
Make changes to clinic schedule and reschedule patients as required by modifications in-hospital coverage schedule
Answer multi-line phones, transfer calls to correct contact and take messages as appropriate
Assist patients with obtaining appointments, clinic and provider information, and rescheduling as required
Finalize patient check out in the course of scheduling for testing, imaging, and follow up appointments both with other specialist and within the office
Apr 2022 – Apr 2023 McKesson by Biologics
Practice Support Liaison
Support onboarding, including documenting HCP communication preference in CPR+
Track referral completeness, address gaps in referral submissions and follow up with
HCPs to promote best practices
Research and resolve case escalations and/or variances
Proactively provide patient statuses to HCPs on daily basis or as requested by HCP
Build and maintain positive relationships with customers in order to improve patient
and physician experience
Provide education, case resolution and feedback on patient statuses to HCPs
Sep 2021 – April 2022 Senneca
HCP Health Care Provider
Interacts with patients advising them on the best tests
Performs nasal swab specimen collections
Performs in-lab Rapid PCR tests
Keeps excellent documentation of employee’s being screened
Follows all established PPE standards
Prepares and ships specimens to laboratories for testing
Apr 2021 – Aug 2021 PRA
Project Associate
Supports the life-cycle management and associated processes from study-set up to archiving of the Trial Master File (TMF) according to clinical standards, practices and regulations
Sets up the TMF per client-approved specifications and company standards by receiving all study documentation and logging information to the correct location within the appropriate tracking system
Ensures files are thorough and complete through the maintenance of the study folders, application of study- specific labels, assessment of supply needs for each aligned project and review of content compliance
Reviews documents for key identification attributes and if required, edits and communicates adjustments to data
Review and prepare the TMF for audits/reviews and resolves any internal quality control and/or audit findings
Oct 2019 - Jan 2021 Amazon
Warehouse Associate
Manage the receiving of truck deliveries and packages
Build, wrap, sort, and transport pallets and packages based on destination, with or without reasonable accommodation
Use handheld devices with various apps and scan bar codes
Lift up to 49 pounds, stand/walk for extended periods of time, and be able to frequently push, pull, squat, bend, and reach
Oct 2019- Dec 2020 Starlight Pediatrics
Front Desk Receptionist
Scheduled, rescheduled, and verified patient appointments
Managed patient records and files; reinforced patient confidentiality as required by HIPAA and clinic
Coordinated transfer of needed patient information with hospitals and doctors' offices
Managed office and medical supply inventories; received deliveries and organized supplies in stockrooms and exam rooms
Collected patient co-payments and recorded payment transactions
June 2019-Oct 2019 Blue Ridge Dermatology
Insurance Verification Specialist/Phone Operator
Operated multi line telephone system with heavy call volume upwards of 300+ calls a day
Confirmed and cancel appointments
Verified all Patients’ health insurance policies
Maintained and updated Patients’ insurance and demographic information
Reinforced patient confidentiality as required by HIPAA
Nov 2018 – June 2019 Wake County Public Schools Substitute Teacher
Followed regular teacher’s lesson plans in a way that ensured consistency and optimal learning, and that encouraged students to participate
Assigned classwork and homework as necessary, according to lesson plans
Modified teaching styles to fit the learning styles of various students
Maintained a well-managed classroom and positive learning environment
Dec 2017 – Nov 2018 Maternity Leave
Feb 2017-Sept 2017 Comfort Keepers Personal Care Aid
Assisted clients with personal hygiene, including shower, tub or bed baths, oral care, hair and skin care.
Assisted clients with walking, including the use of walkers and wheelchairs, when applicable.
Assisted clients with self-administration of medications.
Assisted with prescribed exercises when the client and the aide have been instructed by the appropriate health professional.
Nov 2016 – Feb 2017 Conduent
Customer Service Representative
Handled incoming calls from policyholders, responding to inquiries, resolving problems, and correcting policy errors
Corresponded with current customers or agents to obtain and/or relay information regarding account status or changes
Explained group and individual health insurance features and quotes to clients
Built rapport by listening, clarifying, and managing conversational flow
Managed upset customers by deescalating conflicts and challenging situations
Oct 2015- Nov 2016 Home Helpers
Home Health Aide
Monitored patient condition by observing physical and mental condition, intake and output, and exercise and recorded in patient journal, notifying nursing supervisor of changing or unusual conditions.
Supported patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands.
Helped family members care for the patient by teaching appropriate ways to lift, turn, and re-position the patient, advising on nutrition, cleanliness, and housekeeping.
Maintained a safe, secure, and healthy patient environment by following asepsis standards and procedures; maintaining security precautions; following prescribed dietary requirements and nutrition standards.
Enhanced service reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Mar 2015 – Sept 2015 INC Research
Project Specialist I
Regular attendance of Quick Start camp, Quality Finish Camp, process review and Kick-Off Meetings, as well as accurate transcription of meeting minutes and action items.
Participated in Trial Master File audits and involved in preparation and attendance of investigator meetings.
Prepared and maintained study reference manuals, site reference tools, administrative and regulatory documents, and mass media dissemination materials.
Reported roles include review and maintained current regulatory documentation, compliance standards,
Standard Operating Procedures (SOPs), and Work Instructions (WI) according to Essential Regulatory Document Guidelines and TMF Plan.
Prepared and disseminated the Investigator regulatory binder.
Maintained timely and effective communication among team members and site staff. Kept Project Leadership and Clinical Research Associates (CRAs) fully appraised of sites and study status.
Aug 2010 - Mar 2015 A Small Miracle Inc.
Habilitation Technician
Provided care and support to individuals with intellectual disabilities
Counseled and guided with social, emotional and behavioral challenges
Developed and monitored daily plan and activities.
Reported progress and discussed plan modification in daily communication logs
Jan 2010 - Jan 2011 Carolina Compounding Pharmacy and Health Clinic Carolina Compounding
Pharmacy Compounding Lab Technician
Compounded complex creams, gels, suppositories, and solutions (Veterinary and HRT drugs)
Protected patients and employees by adhering to infection-control policies and protocols
Maintained records by registering orders and prescriptions by doctor
Assisted in maintaining the pharmacy in a clean and orderly condition
LEADERSHIP EXPERIENCE
National Youth Leadership Forum Emory University, GA
Demonstrated academic excellence, leadership potential and interest in a career in pharmaceuticals & medicine. Demonstrated ability to recognize and nurture leadership skills in others
LeaderShape Institute North Carolina State University
Acquired skills that involved commitment to a vision, developing relationships to move the vision into action and sustaining a high level of integrity
Professional development Series “Kick Start Your Career” North Carolina State University
Recognized as committed and dedicated to the pursuit of a successful career
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