Brokerage Manager with Carrier Relations Expertise
Resume:
O Fallon, MO *****
*****@*********.***
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EDUCATION AND
TRAINING
Bachelor of Arts
Business Administration And
Management
NORTHEAST MISSOURI STATE,
Kirksville, MO
June 1989
SUMMARY
Results-oriented Brokerage Manager with expertise in customer relations, dispatching, and freight transport. Consistently delivers reliable capacity to customers while meeting target net revenues. Skilled in acquiring new customers and fostering profitable relationships.
EXPERIENCE
BROKERAGE MANAGER
MSI Hazelwood, MO March 2025 - Current
BROKERAGE MANAGER
Spartan Logistics Management, LLC Wentzville, MO January 2020 - December 2024
FREIGHT AGENT
BENNETT MOTOR EXPRESS ST LOUIS, MO June 2016 - December 2023 CHRISTOPHER FASNACHT
• Negotiated contracts with carriers and shippers for cost-effective shipping solutions.
• Developed and maintained strong relationships with customers, enhancing satisfaction and retention rates.
• Negotiated contracts with external vendors and service providers, ensuring favorable terms and quality service.
• Provided excellent customer service to clients inquiring about their freight shipment status.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Assisted with customer requests and answered questions to improve satisfaction.
• Developed strong relationships with new and existing clients through regular contact.
• Developed relationships with carriers to secure reliable transportation services at competitive rates.
• Acted as a liaison between customers and carrier companies during peak periods when additional capacity was needed.
• Negotiated rates with third-party carriers for outsourced transportation needs.
• Executed strategic sales plans to expand customer base and revenue.
• Delivered sales presentations focused on offerings and unique advantages over competitors.
• Analyzed various transportation methods to determine most cost-effective solution.
CF
OWNER
BLI Transportation Saint Charles, MO September 1995 - November 2015
• Updated customer accounts with information on shipment tracking numbers and estimated arrival times.
• Assisted with the scheduling of pickup and delivery services with carriers.
• Performed customer service duties such as responding to inquiries, providing quotes, taking orders, and resolving complaints.
• Ensured compliance with safety regulations while handling hazardous materials.
• Negotiated rates with carriers to obtain the lowest possible costs.
• Monitored shipment progress and tracked delivery status.
• Coordinated with customers, vendors, carriers, and other personnel to ensure timely deliveries.
• Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
• Estimated freight and postal rates to track shipment costs and weights.
• Analyzed daily freight volumes and allocated resources accordingly.
• Communicated with third-party logistics providers regarding pick-up and delivery times and locations.
• Ensured compliance with Federal Motor Carrier Safety Regulations.
• Monitored drivers' progress and updated customers on their shipment status.
• Provided direction and guidance to employees.
• Created marketing campaigns to attract new customers.
• Maintained relationships with existing clients by providing superior customer service.
• Developed policies and procedures for the organization.
• Managed daily operations of business, including hiring and training staff.
• Identified new opportunities for growth, expansion, and diversification.
• Conducted performance reviews for employees on a regular basis.
• Executed performance reviews to encourage improved productivity for team members.
• Developed and implemented successful sales strategies to meet business goals.
• Managed sales presentations to promote product and brand benefits.
• Formed and sustained strategic relationships with clients.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
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