Program Supervisor DHS Programs (Remote)
Resume:
LUL ABDULLE
***********@*****.***
OBJECTIVE: To obtain a position as Program Supervisor – DHS Programs SUMMARY OF QUALIFICATIONS
Over 25 years’ experience coordinating community based events and workshops, forming support groups and working to build strong communities within refugee and immigrant population groups & mainstream Extensive case management experience – skilled at performing needs assessments, documentation and delivery of services within a multicultural framework – intercultural sensitivity. Gather information needed in person, by phone, email or home visits to assess & determine client’s eligibility to the services/benefits Multilingual: Somali & Somali Bantu: Read, write and speak in native ability. Arabic, Swahili and Italian: Read and write excellent, speak fairly. Indian Urdu language I understand and speak fairly. Professional translator/interpreter in social service, medical, legal and educational settings Experience and knowledgeable in various social issues: human trafficking, domestic violence, victim assistance, work at domestic violence shelters, health and emergency services, welfare to work, energy assistance, supervision skills & experience toward case management, consultation to projects, staff training, summarize & narrate reports, update client’s new information such as: changes in the family size, income, address change, etc. Assist clients’ complete DHS forms for benefits (TANF, RCA/REF, SNAP, OHP) Coordinate refugee/immigration civic engagement and equity trainings within programs that manage diversity, in participation of City Budget Planning and Budget Hearing meetings to voice the ethnic community needs and service deliverance, train new leaders, community members, while attend the DHS meetings and trainings focusing service delivery, expectations, client complaints, program staff growth Submit program reports, measuring deliverable, track clients’ progress, engage & attend community meeting and related community outreach events, assigning cases, related work, carry heavy caseloads Work with most Afghan, Ukrainian, African & medical and mental health clients, Familiar the Afghan & African community in Oregon by building community relationship & progress toward their self-sufficiency goals. Skilled connection to Childcare services to families on welfare benefits to provide family stability by connecting resources available in the mainstream services toward their self-sufficiency goal Created Afghan men and women community based organization in Oregon, work with African, Iraqis, Syrian, Afghan/Ukrainian children & their families toward their educational goal and connection to the mainstream volunteers/tutors, public libraries, affordable housing, careers/job placements, Supervisor role within LCSNW from Afghan Response Program and Extended Case Management Program for Case Management & Employment Services
1
EDUCATION:
Bachelor of Arts - Business Management
Technical Teachers College – Mogadishu, Somalia
Management and Supervisory
Development Certificate
Portland Community College – Portland, Oregon
Criminal Justice System & Computer
Applications
Peer To Peer Training for Mental Health
Portland Community College – Portland, Oregon
Lutheran Community Services – Oregon State
EMPLOYMENT HISTORY
Lutheran Community Services NW 06/2022-Present
Program Supervisor
● Supervising the DHS funded Programs - Extended Case Management and Employment Services
● Supervised the DHS funded Rental Assistance and Case Management Program to Afghan Humanitarian Parolees & Afghan SIV families in Oregon, USA
● Preparing & Submitting program reports on deliverables as required by funder in a timely manner
● Supervising Program Case Managers/Employment Specialist, & Assigning Caseloads equitably to the Program Case Managers while providing ongoing training to the program staff
● Providing administrative support for Timesheets & expense reimbursement
● Participating in community meetings & collaborate with community partners & other LCSNW programs
● Reviewing cases and providing guidance/consultation & support to the Case Managers & the Employment Specialist to promote their professional skills development
● Maintaining accurate records for monthly rental assistance while keeping track services provided to program clients toward their self-sufficient goals
● Maintaining tracking of client assistance, program deliverables, outcomes & standards in a timely manner & designing program forms to keep the accuracy of program eligibility documentations
● Ability & experience working with diverse refugee, asylees, humanitarian parolee, SIV communities and other multicultural settings
Lutheran Community Services NW 11/09-06/2022
Senior Case Manager Portland, Oregon
● Provide intensive case management refugees, SIVs, HP, asylums, Cuban/Haitian Parolees
● Assisted filling out DHS forms for welfare benefits (SNAP, TANF, REF/RCA) and child support
● Assisted refugees and SIV cases filling out family reunification forms
● Assisted refugees, HP clients applying green cards, asylum cases, lost or stolen I-94, USA Citizenship,
● Refugee Immigrant referrals & advocacy to local immigration services & track the outcome
● Advocate services for refugees/immigrants, HP, SIV to Oregon Senate offices
● Contact families for family reunification cases and connection to legal aid services
● Pick up newly arrived refugees from the airport & provide services related to their resettlement area
● Connect refugees to their local ethnic communities
● Train staff and monitor cases and related documents to maintain correct format & meet program requirements, to demonstrate awareness & sensitivity in the delivery of client services as it relates to the cultural & socio economic characteristics of the population served
● Provide ongoing support to all co-workers, program staff, arrange and coordinate training topics promote staff growth and their work professionally
2
● Conduct cultural awareness presentations within the mainstream organizations and organize newly arrived refugees, HP (Humanitarian Parole), SIVs in order to form community voices and connect them leadership trainings & civic engagement opportunities
● Refer refugees, HP, SIV clients to the appropriate social services to remove the obstacles toward their self-sufficiency goal, prepare required paperwork for the referrals, communicate in and outside organizations’ staff, participate ODHS, State and County meetings and trainings focusing self-sufficiency
● Promote active communication and collaborate with everyone within the agency and outside the agency
● Worked with Afghani clients and 2nd migrant clients (refugee/immigrants that move out from other states)
● Participated weekend and evening meetings with school officials, community leaders, neighborhood workers, ODHS Family Coaches and Job Coaches at IRCO and other Temp agencies to meet client’s employment goals toward self-sufficiency
Central Northeast Neighborhood Association
01/07-11/2009
Community Outreach and Leadership Coordinator Portland, Oregon
● Connected Somali Youth to Youth Development Programs to prevent crime & gang related activities
● Recruited Community leaders, parents and youth leaders to advocate projects that empower community development and building bridges among communities of diverse cultural backgrounds
● Provided referrals, advocacy, follow ups and educational resources to ethnic and minority families
● Organize ethnic minority leaders in a culturally appropriate way in order their voices to be heard in the upper level, policy makers, school officials, etc.
● Provided trainings about domestic violence and child abuse to community leaders and victims of crime
● Facilitated cultural appropriate workshops to policy makers and school systems into programs that improve the lives of refugee & immigrants children, adults, seniors, etc
● Developed cultural awareness presentations and conduct cultural awareness trainings to service providers
● Worked with Refugee Immigrant Seniors to prevent senior abuse and senior victimization
● Participated City budget Meetings, other planning meeting that City holds in public schools, or other neighborhoods that ONI manages
SE Uplift Neighborhood Association 10/03-07/2007
Program Coordinator – Somali Women’s Association and Neighborhood Community Engagement, Portland, Oregon
● Engaged Somali community to their neighborhood system and civic life while providing leadership & advocacy training in multiple issues.
● Conducted cultural awareness presentations within the mainstream organizations to engage new ethnic neighbors and empower their cultures
● Conducted outreach for community need assessment and provided translation/interpretation services
● Assisted grant writing process and prepared quarterly, semiannually and annual reports
● Supervised project staff and provided new staff trainings
● Built relationship to other agencies while focusing community needs and cultural gap
● Reported victims of crime and provided resources to victims of crime to empower them IRCO ( Immigrant & Refugee Community Organization) 11/03-09/05
Outreach Coordinator/Trainer – Survivors Empowerment Project, Portland, Oregon 3
● Educated ethnic and mainstream communities, health, social service providers and law enforcement agencies regarding issues of human trafficking and services available to victims once they come forward.
● Conducted research for the existence of human trafficking in Oregon
● Developed training curriculum, produced educational materials and facilitated presentations/trainings about human trafficking within state of Oregon
● Screened victims of human trafficking & domestic violence, referred them to appropriate services
● Provided intensive case management services to victims of human trafficking and domestic violence
● Worked with victims of mental health due to domestic violence and human trafficking
● Assisted filing T-Visa, U-Visa and related visas for victims of domestic violence and human trafficking
● Assisted filing child custody, restraining order, alimony, child support,
● Prepared quarterly, semi-annual, and annual reports Parent Educator – Parent Child Development Services, Portland, Oregon
● Provided Parent education and family assessments to refugee immigrant families
● Coordinated services and activities to meet special needs for families through home visits, parent group meetings, development screenings, referral services to health and dental care and other support services.
● Developed culturally appropriate parent education activities to empower clients’ parenting skills
● Taught parents ways to advocate for their and their children needs and to become self-sufficient
● Discussed crime prevention and conflict resolution strategies to clients and their families
● Worked close to lawyers, courts and other legal agencies due to child custody, restraining order, alimony, East Dallas Counseling Center 06/00-07/03
Senior Case Manager – Domestic Violence & Human Trafficking Programs, Dallas, Texas
● Supervising case managers while overseeing their art of work, training needed areas of progress, etc.
● Provided intensive case management services to victims of domestic violence and human trafficking. Removing barriers in the area of : affordable housing, Section 8, health services, SSI Disability, Child-care, Food Stamp/Medicaid, TANF, school enrollment, victims’ compensation, restraining orders, TVISA, divorce, legal issues, child support, job placement, crime victim screening, support group, outreach and education within communities to prevent crime and related gang activities.
● Performed data entry as well as created and maintained ongoing documentation, case notes and other data related to caseload. Created referral documents, program flyers, etc
● Conducted home visits & safe neighborhood orientations, made referrals to job corps and other partner organizations and facilitated refugee resettlement procedures and ORR filing for family reunion (AOR) Case Manager/Site Supervisor – Refugee Health and Emergency Program, Dallas, Texas
● Improved health status of refugees/asylums & Immigrants – Did referrals to programs that empower them
● Created programs empower minority by addressing conflict resolution and victims of crime
● Worked with refugees, immigrants & asylums in different programs
● Assisted VOLAG agencies with interpretation/translation services as needed
● Assisted program staff with case files, trained new staff and prepared quarterly reports
● Assigned cases to program staff, carried difficult & hard to deal cases, provided consultation, monitored staff time, travel reimbursements, arranged and conducted trainings to promote staff professionalism, etc
● Submitted program reports focusing the outcome and quality of services, obstacles and strategies to remove the barriers, worked close with management to promote program goals & agency expectations
● Create program flyers, referral forms, supervise staff, maintain program goals, track goals in quantitative & qualitative ways, involve client – staff concerns and solve in a professional manners Arlington Women Shelter
10/00-10/01
4
Hotline Specialist – Domestic Violence Shelter, Arlington, Texas
● Screened hotline calls for domestic violence cases –
● Referred victims of domestic violence into domestic violence shelters and victims of trafficking to services
● Assigned to appropriate case managers and counselors for victims of domestic violence in the shelter
● Contacted VOLAGs in cases of refugees admitting shelter & for updates & service collaboration
● Updated case files, provided transportation as needed, referred hotline calls to mainstream services as appropriate, worked with local law enforcement for escorting victims of domestic violence to shelters
● Monitored shelter residents to encourage a positive environment and resident rules.
● Performed discharge procedures and referred to other partner organizations as needed
● Provided cultural orientation about refugees and immigrants to hotline staff and law enforcement Catholic Charities 08/96-07/00
Case Worker – Refugee Employment Program, Fort Worth, Texas
● Job placement for diverse, newly arrived refugees and Remove obstacles toward job placement
● Worked with clients to resolve barriers related to employment such as child care, transportation, language abilities, legal issues, family sponsor, safety, job orientations, and employment rights and responsibilities
● Assisted clients access to low income housing, Section 8, Rent and Energy Assistance, WIC, School Registration, Head Start, Day Care facilities, local medical and & dental clinics, ER, 911, etc Case Worker – Refugee Resettlement Program, Fort Worth, Texas
● Met and welcomed newly arrived diverse refugees. Resettled them within the Dallas/Fort Worth area – provided translation and interpretation services for monolingual clients. Assisted refugees in connecting to their ethnic communities for other support and information sharing.
● Provided cultural orientations, screened families for Match Grant, enrolled them with DHS benefits, updated immunizations and connected to the public health system.
● Worked with Rent and Energy Assistance programs and referred, connected clients to those programs
● Supervised clients activities and outreach to the community in connection to services
● Conducted cultural orientation focusing clients’ adjustment in USA
● Coordinated programs that promote women leadership and civic engagement
● Submitted clients ‘progress, reports, deliverable, etc. goals semi annually and annually
● Professional communication among staff, clients, volunteers, community members, etc. References:
Faridah Haroon
*******@*****.***
Shaden Algalali
*********@*****.***
Natasha Pavlovets
**********@*****.***
Mahad Hassan
5
*******@*****.***
Ahmad Tamim
******@****.***
Qayssar Lami
*****@*****.***
Nafai Ferouzi
********@*****.***
6
Contact this candidate