Remote Data Entry & Customer Support Specialist

Anjalena Ransom

***********@*****.*** 210-***-**** Newport News, VA

OVERVIEW

Experienced in excelling in data entry, conflict resolution, and client relationship management. Proven ability to enhance client satisfaction through active listening and effective problem-solving skills. Skilled in account accuracy, processing applications and managing escalations while ensuring compliance with client privacy according to company, HIPAA, State and Local Law regulations and policies. Recognized for maintaining a professional demeanor in high- pressure environments and delivering exceptional service to clients while focusing on one call solution. Very eager to put my skills to good use and always willing to learn new ones along the way to advance in career opportunities within a company. EDUCATION

Judson High School – Converse

January 1995 GED

WORK EXPERIENCE

CVCC Maximus Services LLC

August 2025 - December 2025 • McLean, VA

- Manage incoming high call volume for the Virginia Department of Human Services (DHS), providing exemplary support and guidance to clients navigating state services. - Accurately process applications, change reports, and annual renewals by meticulously entering customer information into secure systems, ensuring data integrity and compliance. - Determine and communicate customer eligibility status, advising clients on available resources and options tailored to their needs. - Resolve customer inquiries and concerns effectively, maintaining high levels of satisfaction with service quality and support. - Educate patients on healthcare services and options, fostering understanding and promoting utilization of necessary resources. - Ensure compliance with HIPAA regulations while handling sensitive patient information, safeguarding privacy at all times. - Enhance patient satisfaction by efficiently addressing healthcare-related inquiries, demonstrating empathy and professionalism during difficult discussions to de-escalate tense situations. - Maintain accurate records of customer interactions, ensuring proper documentation in the company database and expediting service times through effective triaging of calls. - Engaged in regular team meetings and one-on-one sessions with supervisor to stay informed and aligned with organizational goals.

Enrollment Eligibility Counselor Maximus Services LLC January 2022 - August 2025 • McLean, VA

- Accessed, read, and processed approximately 20-30 case Applications, Renewals or Change Reports per day for Arkansas DHS, ensuring all eligibility requirements were met. - Accurately performed data entry functions reflecting customer applications while following protocols for escalations when necessary. - Updated and managed client cases based on received electronic documentation and ran mandatory Interfaces for accurate client information. - Sent Request for Information letters to clients as needed. - Conduct data cleaning and data enrichment tasks to enhance the quality of information. - Collaborated with cross-functional teams to ensure seamless data flow and resolve data-related issues. - Determined Medicaid Eligibility and sent determination notice for all household members requesting assistance. - Maintained project goals daily and adhered to project and company policies. - Ensure compliance with HIPAA regulations while handling sensitive patient information, safeguarding privacy at all times. - Engaged in regular team meetings and one-on-one sessions with supervisor to stay informed and aligned with organizational goals. CSR 1/2/3 Maximus Services LLC

May 2020 - January 2022 • McLean, VA

- Responded to customer phone inquiries in a timely and courteous manner while providing unbiased information to assist with application and eligibility requirements. - Assisted customers in the enrollment process for Virginia unemployment benefits while documenting all customer activity precisely. - Interacted with client data effectively, accessing and interpreting information to resolve customer inquiries and fulfill requests promptly. - Ensure compliance with HIPAA regulations while handling sensitive patient information, safeguarding privacy at all times. - Engaged in regular team meetings and one-on-one sessions with supervisor to stay informed and aligned with organizational goals.

CSR The Panther Group

February 2019 - May 2020 • Maynard, MA

- Delivered high-quality customer service in a fast-paced environment, managing 30-50 incoming calls daily and ensuring effective problem resolution. - Provided customers with essential information regarding applications and eligibility requirements for Louisiana DHS, maintaining compliance with State and Local law regulations and procedures. - Ensure compliance with HIPAA regulations while handling sensitive patient information, safeguarding privacy at all times. - Engaged in regular team meetings and one-on-one sessions with supervisor to stay informed and aligned with organizational goals. Hampton Advisor IBEX Global

April 2018 - February 2019 • Hampton, VA

- Answered customer inquiries about Apple products, providing device set up and troubleshooting assistance in a high call volume atmosphere. - Collaborated with Tech Support for complex troubleshooting issues. - Scheduled repairs and set up returns for damaged products. - Up-sold new releases and maintained thorough knowledge of product features to enhance customer experiences and satisfaction. - Managed multitasking while maintaining professionalism and adhering to protocols. - Engaged in regular one-on-one sessions with supervisor to stay informed and aligned with organizational goals. Server/Q.A. Chili's Bar & Grill

November 2013 - March 2018 • Converse, TX

- Delivered exceptional customer service, enhancing guest satisfaction while collaborating with kitchen staff to ensure accurate and timely order fulfillment. - Used POS system for all customer orders, payment transactions and wage reporting. - Trained new servers on menu knowledge and service standards, contributing to a cooperative team atmosphere and improved service quality. - Ensured the quality of food before being served to guests and made corrections according to server tickets. - Completed daily cash out totals and receipts at the end of shift. - Recorded daily tip amount correctly as required by law. NOTABLE SKILLS

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- Proficient Attention to Details

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- Proficient 0XOWLWDVNLQJ DQG 7LPH 0DQDJHPHQW Skills

- Excellent Organizational Skills

- Strong Conflict Resolution

- ([FHOOHQW Analytical Problem Solver

- (IIHFWLYH Troubleshooting Skills

- Proficient in Computer Usage, Microsoft Office Suite, Google Workspace, Data Management Systems and Digital Filing Systems

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- Excellent Touch and Ten-Key Typing Skills

- Proficient Ability to Apply and Adhere to Company Policies and Procedures

- Excellent Level of Professionalism and Confidentiality

- Strong Adaptability and Willingness to Learn

- Proficient in HIPAA Compliance (State and Local Law Policies and regulations)

- Excellent Medicaid Policy Knowledge

LICENSES & CERTIFICATES

- DCO Semiannual Certification

- MSP Policy Certification

- AABD Policy Certification

- Family Medicaid Policy Certification

- MAGI Policy Certification

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