Multi-Skilled Operations and Customer Service Leader
Resume:
Durham, NC *****
***************@*****.***
Jordan Reddick
Professional Summary
●Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
SKILLS
•Sales Strategies •Manage Budgets
•Data Communication •Health and Safety Regulations
•Human Resources •Train Employees
•Customer Service •Customer Relations
•Assist Customers
EXPERIENCE
Weed Man, Raleigh NC - Customer Support Specialist
January 2024 - September 2025
●Provide support to customers via telephone
●Schedule customer lawn care maintenance appointments
●Educate customers on recommended services
●Process paperwork and information sheets
Food Lion, Durham NC — Office Manager
February 2023 - February 2024
●Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
● Reported to senior management on organizational performance and progress toward goals.
●Set aggressive targets for employees to drive company success and strengthen motivation.
●Coached new hires on company processes while managing employees to achieve maximum production.
●Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
American Expediting, Raleigh NC — Delivery Driver
September 2022 - February 2023
●• Successfully avoided time delivery delays by carefully planning best routes.
●Filled out load paperwork and DOT-mandated log books.
●Followed corporate procedures to maintain company and customer data confidentiality.
●Minimized company liability and risks to loads by obeying traffic laws.
●Operated light trucks to deliver loads as far as Number miles from home location.
MetLife, Cary NC — Insurance Agent(Remote)
September 2021 - March 2022
●Identified potential risks in client businesses and recommended appropriate insurance coverage.
●Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
●Created sources for continuous client referrals within the community and with businesses using extensive networking skills.
●Conducted annual reviews of existing policies to update information.
●Responding to customer calls swiftly to resolve issues and answer questions.
EDUCATION
Louisburg College, Louisburg NC — AA General COLLEGE
August 2019 - May 2021
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