Versatile Administrative & Healthcare Support Professional

Chrystal Urquhart

Lehigh Acres, FL

****************@******.*** 239-***-****

Open to Remote, Hybrid, or On-Site Roles Authorized to work in the U.S. Professional Summary

Reliable and adaptable professional with 10+ years of experience in customer service, healthcare support, inventory management, and retail operations. Strong communicator with excellent organizational skills, attention to detail, and the ability to learn new systems quickly. Recently completed a temporary family caregiving period and now fully available, seeking a long-term opportunity in a remote or non-remote role.

Core Skills

Customer Support • Phone, Email & Chat Communication • Data Entry & Accuracy • Scheduling & Coordination • Order Processing • Inventory Control • HIPAA Awareness • Cash Handling • Conflict Resolution • Training & Mentorship • Time Management • Microsoft & Web-Based Systems • Operations Support

Professional Experience

Sales Representative — Schwan’s Home Delivery, FL (Jan 2025 – Present) Managed customer orders, deliveries, and merchandising. Built strong customer relationships, resolved service issues, and maintained accurate records. Pharmacy Inventory Specialist / Retail Inventory Specialist — Walgreens, Fort Myers, FL (Jul 2023 – Present)

Managed front-end and pharmacy inventory processes including receiving, counting, ordering, and returns. Maintained accurate system balances, ensured planogram accuracy, supported asset protection, and trained staff.

Shift Leader / Designated Hitter — Walgreens, Fort Myers, FL (Sep 2021 – Present) Opened and closed store independently, handled cash management, customer escalations, refunds, and processed prescriptions while supporting patient service needs. Education & Certifications

Associate Degree – Medical Assisting / Phlebotomy, ABM University, Fort Myers, FL Registered Pharmacy Technician • Certified Medical Assistant (CMA/RMA) • Certified Phlebotomy Technician • CPR/BLS/First Aid/AED

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