Operations & Customer Service Leader, Remote-Ready

KAYLEE METZ

***** ******** ****** **********, ** 480964

586-***-****

**********@*****.***

OBJECTIVE

Adaptable and result-oriented professional with a strong foundation in customer service, team leadership, and operational systems. Seeking a remote or hybrid role in customer or financial services. Experienced in using digital tools to support daily operations, improve efficiency and assist clients with practical, solutions- focused support.

EXPERIENCE

Kroger-Various roles

Washington, MI / October 2019- June 2025

Grocery Manager Grocery Lead Pickup Clerk Cashier File Maintenance

Managed daily operations across five key store departments, ensuring service consistency and inventory accuracy

Acted as Manager on Duty (MOD), overseeing storewide functions and supervising team performance.

Coordinated with vendors for timely product deliveries and maintained accurate inventory levels through internal ordering systems.

Filed claims for missing or damaged deliveries, ensured accurate receiving documentation.

PIT certified; proficient in safe handling of freight, pallet logistics, and inventory flow.

Utilized scheduling and data entry platforms to streamline staff coverage and track department productivity.

Promoted a customer-first culture through effective communication and quick reolution of client concerns.

EDUCATION

Armada High School- Armada, MI High School Diploma,2017 2

TECHNICAL SKILLS

• Inventory Management & Ordering Systems

• Staff Scheduling Software

• Claims and Data Entry Platforms

• Microsoft Office (Excel, word, Outlook, OneDrive)

• Remote Communication Tools (Zoom, Teams)

CORE COMPETENCIES

• Customer Experience

• Digital Operations

• Workflow Optimization

• Team Leadership

• Problem Resolution

• Vendor Coordination

• Process Improvement

• Adaptability

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