Bilingual Administrative Specialist for Operational Excellence

Angela Costa

San Leandro, CA 707-***-****

*************@******.*** in/costa-angela

Bilingual English–Portuguese administrative professional with 6 years of experience supporting executives, managing teams, and optimizing workflows across industries. I specialize in streamlining operations, strengthening customer and stakeholder relationships, and driving high-impact improvements in sales, onboarding, and administrative processes. I’m known for strong analytical thinking, exceptional organization, and proactive problem-solving. PROFESSIONAL EXPERIENCE

Customer Success Manager 10/2024 - Present

Mindset Academy Hayward, CA

• Generate 30 new leads weekly, conducting sales presentations, communicating programs, and membership options to drive conversions.

• Achieve a 75% new student conversion rate weekly, consistently exceeding visitor-to-member conversion expectations.

• Enhance customer satisfaction and retention through close relationship management and consistent post-sale support.

• Manage daily CRM tasks, tracking new leads, pending follow-ups, and renewals to support continuous revenue growth.

• Lead end-to-end sales process, from lead capture and qualification to trial scheduling, follow-up, closing, and onboarding.

• Leverage Salesforce, HubSpot, and Zen Planner to optimize customer tracking, revenue forecasting, and operational efficiency.

Operations Manager 11/2014 - 01/2022

US Costa Jiu Jitsu Fairfield, CA

• Led a 10-member team, driving operational excellence, strengthening communication, and elevating service quality across all daily activities.

• Implemented Zen Planner for 90 users, standardizing workflows that improved accuracy, streamlined payments, and reduced manual workload.

• Managed administrative operations, streamlining processes and reducing payment-processing time from 1 day to 4 hours.

• Monitored inventory of uniforms and training materials, coordinating timely restocking.

• Coordinated 10 large-audience events, boosting community engagement and strengthening the company’s brand.

• Launched marketing campaigns that steadily increased visibility and new student acquisition.

• Increased student enrollments by 40% within six months by implementing streamlined systems and structured onboarding.

• Reduced administrative errors and late payments by 50% through process standardization and automation. Senior Administrative Assistant, Medical Office – Aesthetics 08/2011 - 10/2014 Clinica Silhueta (Medical Office) Brazil

• Coordinated the schedules of 6 healthcare professionals, optimizing appointments and reducing gaps through efficient planning and confirmations.

• Welcomed and supported 20 patients daily, delivering clear guidance on services and ensuring a positive clinical experience.

• Maintained secure and organized patient records, adhering to confidentiality and medical documentation standards.

• Supported clinic leadership with reports, KPI tracking, and operational decision-making assistance.

• Managed clinical inventory, tracking monthly supply needs and placing timely orders based on nursing team requests.

• Reduced client no-shows by 20% through automated WhatsApp and email reminders that improved appointment consistency.

• Increased aesthetic package sales by 35% in three months through personalized consultations and structured sales follow-ups.

EDUCATION

• Associate Degree in Accounting Expected 2027 - Foothill College, Los Altos Hills, CA CERTIFICATION

• Accounting 1-2-3 2025

• Payroll Accounting 2025

• Sales Management and Purchasing 2023

KEY SKILLS

• Executive Calendar Management

• Scheduling

• Travel Arrangements

• Expense Report

• Client Relationship Management

• Process Optimization

• Workflow Improvement

• Project Coordination

• Office Management

• Reporting

• Customer Success

• Account Retention Strategy

• Problem-Solving

• Cross-Functional Collaboration

• Strong Communication Skills

• CRM, Salesforce, HubSpot

• QuickBooks, Zen Planner

• Microsoft Office

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