Operations Leader with Proven Turnaround Expertise

Chancellor Torrez

Sterling, IL ***** • 817-***-**** • ************@*****.***

Dear Hiring Leader,

I am writing to express my interest in joining the leadership team within your distribution network. With over 20 years of leadership experience in high-volume, automated, and multi facility DC environments—including advanced ASRS operations, robotics integration, and end-to-end workflow optimization—I bring a proven ability to elevate performance, culture, and strategic execution.

My career has centered on transforming operations through automation, data-driven labor planning, and leadership development. At Walmart, I led a 920K sq. ft. automated DC with 843 associates and increased sales volume to $2.5B while surpassing CPH targets and improving OSHA IR year-over-year. At CarParts.com, I directed multi-site operations, launched new automated network capabilities, and delivered industry-leading labor efficiency and shrink reduction.

I am particularly drawn to this role because it requires a leader capable of scaling automated operations, strengthening workforce capability, and driving predictable, high-performance output. These are areas where I consistently deliver measurable results.

I welcome the opportunity to discuss how my background in automated DC leadership, operational excellence, and culture transformation can support your organization’s strategic direction.

Thank you for your time and consideration.

Sincerely,

Chancellor Torrez

Chancellor Torrez

Sterling, IL 61081 • 817-***-**** • ************@*****.*** • LinkedIn-Chancellor Torrez

Professional Summary

Strategic, results-driven distribution and logistics executive with 20+ years leading high-volume, automated, and multi-facility operations. Proven success improving KPI performance, scaling automated environments, strengthening safety culture, and developing high-performing leadership teams. Positioned to lead end-to-end performance, culture transformation, and strategic growth as a General Manager.

Core Competencies

Automated DC Operations • Robotics/ASRS • Operational Excellence • KPI/CPH Performance • Lean & Six Sigma • Leadership Development • Labor Planning & Forecasting • Inventory/Shrink Reduction • Safety Leadership • Culture Transformation • Change Management • Network Start-Ups

Professional Experience

WALMART STORES, INC. — Assistant General Manager

Opelika, AL 2023–2025

• Led operations for a 920K sq. ft. automated DC with 843 associates supporting $48M in inventory.

• Delivered record peak throughput surpassing divisional automated benchmarks.

• Exceeded CPH targets (207 vs. 204 goal) and increased annual sales volume to $2.5B (from $2.3B).

• Reduced OSHA IR from 1.62% to 1.32% through workflow redesign and automation alignment.

• Improved labor planning accuracy through modernized staffing models tied to automation data.

• Strengthened leadership pipeline through accountability systems and coaching.

CARPARTS.COM — Sr. Director of Operations

LaSalle, IL 2022–2023

• Built standardized network communication model for all DC Directors.

• Supported Jacksonville automated DC start-up with onsite leadership.

• Reduced shrink from –$320K to –$10K YTD through controls and automated checks.

• Increased robotic assist and pick-path efficiency through slotting optimization.

CARPARTS.COM — Distribution Center Director

LaSalle & Peru, IL 2020–2022

• Directed two facilities (420K sq. ft., $1.5M inventory) with full operational ownership.

• Reduced overtime <3% and kept OSHA IR under 7% YOY.

• Delivered lowest labor % to sales network-wide (5–6% vs. 7% target).

• Recognized as Most Improved DC (2021) and DC of the Year (2022).

• Improved outbound SLA from 48 hrs to 22 hrs through automated workflow optimization.

WALMART — Sr. Manager, Central Operations (One Best Way)

Sterling, IL 2018–2020

• Built and deployed automated operational standards across 49 grocery DCs.

• Generated $31M in savings by eliminating non-value processes.

WALMART — Performance Visibility Operations Manager

Sterling, IL 2016

• Rolled out engineered labor standards to 42 facilities, reducing project timelines by up to 5 weeks.

• Influenced GM adoption and network compliance.

WALMART — Operations Manager, DC #7024

Sterling, IL 2005–2018

• Managed $50M inventory supporting $2B annual sales.

• Raised CPH by 12 within 4 months through forecasting and engineered tools.

WALMART — Quality Assurance Operations Manager

North Platte, NE 2002–2005

• Developed QA startup manuals used across multiple launches.

WALMART — Quality Assurance Area Manager

Temple, TX & Harrisonville, MO 2000–2002

• Supported successful launch of a new DC through QA processes.

Education

Christ for the Nations Institute, TX — Biblical Studies: Leadership & Mentorship (1997–1998)

Certifications

Six Sigma White, Yellow, Green Belt • Inclusion Mindset • Leadership Development • Walton Institute • 2024 Discovery Summit (DEIB)

Special Projects

Automated DC Start-Ups • Robotics Workflow Optimization • Network Launch Support • Performance Visibility Rollouts

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