Remote Customer Support & Admin Specialist
Resume:
Crystal Quintero
Marysville, CA *****
****************@*****.***
About Me
I have experience in customer service, client care, and digital communication. I can work remotely, manage digital workflows, and communicate over email or chat. I am looking for a remote role where I can contribute and keep tasks organized.
Skills
Written support for customers or clients (email & chat) Data entry and record keeping
Time management and task tracking
Working independently and managing workflow
Typing ~50+ WPM
Handling issues in writing
Maintaining confidentiality
Using Outlook, Google Workspace, CRMs, and ticketing systems Work History
Direct Support Professional (DSP)
ResCare Community Living – Marysville, CA Oct 2023 – Present Track client progress and daily activities.
Write reports and logs for team updates.
Support clients while maintaining privacy.
Customer Service Associate
Sacramento Natural Foods Co-op – Sacramento, CA Feb 2020 – Oct 2023 Assisted customers in person and via email.
Handled refunds, inventory issues, and service requests. Kept logs and checklists to track operations.
Customer Service Associate
HMSHost – Sacramento, CA Oct 2018 – Feb 2020
Record customer transactions and service issues.
Write shift notes and updates for the team.
Work under pressure to assist customers.
Customer Service Representative
Macy’s – Roseville, CA Sept 2018 – Dec 2018
Assisted customers in person and via email.
Manage returns, tickets, and account questions.
Maintain paperwork and documentation.
Care Provider
Comfort Keepers – Marysville, CA May 2016 – Oct 2018 Manage schedules, care logs, and reports for clients. Update family members via email.
Maintain privacy in communication.
Education
High School Diploma
Marysville High School – Marysville, CA Aug 2009 – June 2013
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