Data Analyst, Systems Analyst, Business Analyst, Operations Analyst

Sean Dunleavy

Healthcare Professional Specializing in Analysis and Process Improvement

864-***-**** ************@*****.*** linkedin.com/in/sean-dunleavy-0494098

Results and Customer Service driven healthcare industry professional with over 10 years of experience delivering data-driven solutions, process improvements, and patient/client support in healthcare. Sound understanding of pharmacy regulations and supply chain, HIPAA, and healthcare operations. Experience analyzing data, optimizing workflows, and fostering cross-functional collaboration to enhance client outcomes. Served as Subject Matter Expert for Legacy System and multiple unique product lines, supporting Business and IT with valuable insight.

Professional Experience

March 2024 – September 2025

Equiscript Sr Client Program Operations Analyst

•Delivered expert support for claims processing and client portal operations in Legacy Salesforce System and New Enterprise System, ensuring seamless data integration and compliance with regulations.

•Conducted root cause analysis and ad hoc reporting using SQL Server, Excel and Salesforce, identifying process inefficiencies and recommending solutions that improved client program performance.

•Collaborated with cross-functional teams to define requirements for new features, performing both Quality Assurance Testing and User Acceptance Testing to ensure alignment with business needs.

•Facilitated process improvement meetings with internal stakeholders, streamlining workflows and enhancing user satisfaction.

July 2022 - February 2024

Equiscript Product Manager/Product Owner

•Worked in Agile/Scrum teams in developing healthcare-related features, prioritizing backlog and writing detailed requirements to meet client and regulatory needs.

•Spearheaded user acceptance testing for new platform features.

•Developed dashboards and reports in Salesforce, providing actionable insights to internal teams to optimize healthcare program outcomes.

•Experienced working in both Jira and Confluence

•Performed hands-on SQL queries and data validation against back-end databases to confirm solutions met business requirements

March 2021 - July 2022

Equiscript Data Supervisor

•Supervised a team of four Data Analysts, improving data processing efficiency through streamlined workflows and enhanced EHR data integration processes.

•Oversaw client data file monitoring, resolving delinquent data issues through proactive client engagement, ensuring compliance with 340B requirements.

•Created Salesforce based dashboards to track key performance metrics, enabling data-driven decision-making for home delivery lead generation.

May 2018 - March 2021

Equiscript Data Analyst/IS Data Analyst II

•Analyzed and cleaned EHR data for 340B programs, ensuring data accuracy and compliance with HIPAA and 340B regulations.

•Developed Salesforce reports and dashboards to monitor Patient Sales Performance, identifying trends and recommending process improvements that increased patient enrollments.

•Supported Implementation projects, collaborating with clients to acquire and integrate data to accelerate onboarding timelines.

April 2015 - April 2018

Equiscript Patient Sales Professional

•Enrolled Patients in Contract Home Delivery Pharmacies to increase client savings.

•Served as Subject Matter Expert to early Home Delivery Lead Generation prototypes.

•Regularly provided feedback to assist with identifying issues and improving processes in Sales and Customer Service.

November 2010 - April 2015

Rite Aid/Walgreens Pharmacy Technician

•Assisted pharmacists in preparing and dispensing prescription medications, ensuring accuracy and compliance with regulatory standards for high-volume daily operations.

•Entered prescriptions into the system with meticulous attention to detail, to minimize errors.

•Delivered exceptional customer service, resolving inquiries and educating patients on medication usage to enhance satisfaction and adherence.

•Processed insurance claims efficiently, troubleshooting discrepancies to expedite approvals and reduce patient wait times.

•Applied problem-solving and conflict resolution skills to handle complex situations, such as inventory shortages or customer disputes, maintaining smooth workflow.

•Collaborated with prescribers via phone and electronic systems to verify and fill prescriptions accurately and promptly, supporting timely patient care.

Education

August 2010 – May 2012

College of Charleston, Charleston, SC Pre-Med Coursework

August 2002 – December 2005

College of Charleston, Charleston, SC Bachelor of Science in Business Administration

Certifications

•South Carolina State and Nationally Certified Pharmacy Technician 2010 – 2016

•Google Project Management Certification – In Progress

•Scrum Alliance Certified Scrum Product Owner Certification – December 2025

•Database Administrator Certificate – In Progress

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