Dynamic Financial Services Professional with 8+ Years Experience

Shoaib Rahman

Adelaide, SA 040-***-**** **.*********@*****.*** LinkedIn

Summary of Qualifications

● Dynamicfinancialprofessionalwith8+yearsofexperienceacrossdiversesectors,includingretail banking, lending, investments, and financial advisory.

● Managed multi-million dollar portfolios and built strong relationships by conducting portfolio performance reviews annually.

● Proventrackrecordinenhancingcustomerexperience,boostingdepositsandloansby150%,and reducing compliance risks by 90%.

● Expert in financial analysis, risk management, and cross-functional collaboration.

● Known for exceeding performance targets and improving client satisfaction through strategic relationship management.

Core Competencies

● Financial Certifications:Certificate in FinancialServices Advice, Canadian Securities Course

(CSC), Financial Planning Course (FP1), Personal Financial Services Advice (PFSA), Junior Associate of the Indian Institute of Banking and Finance (JAIIB)

● Risk Management:Credit and Risk Assessments, AMLand KYC Compliance, Policy Adherence

● Technical Skills:MS Office,Customer RelationshipManagement (CRM), Client Advising and Education, Quality Assurance, Financial Analysis, Pricing Strategy, Cross-Functional Collaboration Educational Qualification

● MBA, Finance and Marketing Osmania University, India

● Bachelor of Commerce (Honors) Osmania University, India Work Experience

Personal Banker Oct 2024 - Present

Bendigo Bank Adelaide, Australia

● Delivering tailored banking solutions by understanding customers’ current and future goals, designing personalized recommendations for products and services that meet their needs, objectives, and interests.

● Educating customers in navigating online platforms and digital banking services.

● Consistently surpassing targets and KPIs while meeting expectations and staying up-to-date with training.

● Recognized as a fast learner, making significant contributions to the team in a short period.

● Proactively sharing insights during branch meetings to help achieve branch targets and improve team performance.

Senior Financial Advisor Feb 2021 - Jul 2024

Servus Credit Union Edmonton, Canada

● Enhanced customer experience by consistently exceeding performance targets, resulting in a 40% increase in loans and a 150% increase in deposits through effective relationship management and financial need identification.

● Boosted cross-selling success by 20% by integrating advanced banking products and services through strategic cross-department referrals while guiding clients through comprehensive financial solutions.

● Reduced non-compliance risks by 90% through rigorous adherence to legislative, regulatory, and internal organisational standards.

● Contributed to a 10% rise in new memberships through engaging in off-site meetings and networking, enhancing the overall customer acquisition strategy.

● Collaborated with different teams working on developing and implementing new products, services, and processes.

Lending Specialist Oct 2019 - Feb 2021

Fairstone Financial Edmonton, Canada

● Ranked among the top 3 lending specialists in the branch, consistently exceeding performance expectations.

● Conducted comprehensive credit analysis and risk assessments for new lending applications, achieving a 98% accuracy rate in loan approvals.

● Identified potential discrepancies and fraud by meticulously reviewing client information.

● Delivered exceptional customer servicebyprovidingtailoredadviceonloansandinterestrates, resulting in a 50% increase in client satisfaction and repeat business.

● Proactively managed delinquent accounts by negotiating payments and timely escalations to collections, reducing overdue accounts by 25%, armed with effective conflict resolution. Financial Sales Associate Nov 2018 - Jun 2019

Cash Stop Financial Services Sydney, Australia

● Consistently received high customer satisfaction scores,with most customers rating their experience as excellent.

● Detected and reported suspicious activities indicating money laundering or potential fraud, ensuring 100% compliance with regulatory standards.

● Managed cash and cheque transactions,reconciled cash float and treasury,and exchanged foreign currencies, maintaining a 98% accuracy rate.

● Supporteddailyaccountingduties,manageddailycashsheets,foreigncurrencyrateboards,and audit checklists, streamlining workflow efficiency. Customer Service Representative Sep 2016 – Jun 2019 Coles Express Sydney, Australia

● Providedexceptionalcustomerserviceinfueldispensingandretailoperations,boostingcustomer loyalty and repeat businessthrougheffectiveupselling,which enhanced storeprofitability and district ranking.

Retail Banking Associate/Specialist Jul 2014 – May 2016 South Indian Bank Ltd. Hyderabad, India

● Utilised extensive industry knowledge to navigate and promote various banking products and services,including lending and investment services,resulting in a 20%increase in product uptake.

● Developed high-quality client relationships through hands-on support and personalised consultations, improving client retention by 25%.

● Implementedstrictfinancialcontrolsandsecuredfundsduringtransfers,reducingpotentialdata breaches.

● Led thebranchinmarketingzero-balancecheckingaccounts,achievingtop25statusoutof850 branches nationwide.

● Earned the Employee of the Quarter award twice in 2015 for outstanding performance in marketing third-party products.

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