Remote Customer Support & Document Entry Specialist Resume

Anita M. Lindsay

**** * ********* **. ***. ***, Jackson, MS 39206 601-***-**** *******@*****.***

Summary

Dynamic educator with more than 15 years of experience in classroom and field teaching

situations. I have developed lesson plans, syllabi, and program policies and procedures for

the programs I taught. I have collaborated with textbook publishers in selecting appropriate

instructional materials. I have also collaborated in creating self-study for an associate of applied science degree in paramedicine for a local college.

Knowledgeable paramedic with a background in emergency medical services. Proven track record of stabilizing patients during critical emergencies and coordinating with healthcare teams. Demonstrated ability to perform advanced lifesaving procedures and provide compassionate patientcare.

Master of Arts Adult Education May 2011 University of Phoenix

Major: Education

Minor: Adult Education and Training

My course work included completing a needs analysis and an action research project for

college to determine if at risk students would benefit from courses and seminars in study skills and

time management

BACHELOR OF SCIENCE HUMAN SERVICES FEBRUARY 2008 UNIVERSITY OF PHOENIX

Major: Human Services

Related coursework: I worked more than 300 hours in local community service agencies as a part of my degree requirements. These were with the El Paso Diabetes Association, the El Paso Center Against Family Violence, and the El Paso Mission for the Homeless

PAST PROGRAM OF STUDY LOYOLA UNIVERSITY NEW ORLEANS EXTENSION PROGRAM

Certification in Religious Education

EL PASO COMMUNITY COLLEGE I EL PASO, TEXAS I MAY 2008

Emergency Medical Technology, Certification as an Emergency Medical Technician

SKILLS

Ethical Practice Documentation and reporting

Treatment planning Critical thinking

Team collaboration Problem solving abilities

Continuing Education Multitasking abilities

Effective communication Reliability

Attention to detail Maintenance of Client Confidentiality

Computer skills Compassionate and empathetic

EXPERIENCE

EMS Educator, Preceptor, Field Paramedic; American Medical Response, Jackson, MS

09/2012 to 05/2017

Prepared and presented courses for continuing education

Designed continuing education curriculum working with training supervisor

Kept complete and accurate records of all training activities

Assisted in pre-employment testing

Precepted new employees with protocols and procedures

Worked as a field paramedic responding to emergency and non-emergency calls

Provided excellent compassionate patient care

Acted as patient advocate by addressing concerns, answering questions, and providing emotional support during medical emergencies

DIRECTOR OF EMS EDUCATION I MEDEXPRESS AMBULANCE I ALEXANDRIA, LA

05/2011 to 12/2012

Supervised five adjunct instructors making sure all training objectives were completed

Wrote lesson plans, syllabi, and student handbook which detailed course expectations and disciplinary actions

Planned and presented courses in emergency medical technology at all levels

Developed partnerships with local hospital for clinical experience

Designed promotional materials and outreach strategies to increase program visibility and participation

Developed partnerships with local businesses increasing student enrollment by 40%

Coordinated all hospital and field experiences for students

Promoted a positive learning environment through effective classroom management strategies

Assessed student performance weekly and used feedback to increase educational program success

EDUCATION COORDINATOR I NATIOANL EMS ACADEMY, ACADIAN COMPANIES ILAFAYETTE, LA

07/2008 to 11/2011

Developed and implemented educational programs aligned with curriculum standards

Analyzed feedback from program evaluations to refine course content and delivery methods

Managed scheduling workshops and seminars for 10-15 students

Attended professional educational workshops and developmental meetings quarterly to support accreditation

Improved student engagement by developing and implementing innovative educational programs and activities

Identified methods and tools annually to promote student success in project-based learning

Created a welcoming atmosphere for all stakeholders through open lines of communication and transparent decision-making

Collaborated with other instructors to identify areas for improvement practices and participant outcomes

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