Dynamic Office Manager - Healthcare Finance & HR Leader
Resume:
Diploma:
Albuquerque High School
****************@*****.***
Albuquerque, NM 87114
WWW: Bold Profile
Core Skills
Financial and administrative
management
•
• Accounts receivable and payable
• Collections and reimbursements
• Payroll administration
HR recordkeeping and
onboarding
•
Invoice processing and vendor
payments
•
• Reconciliations and cost control
Budget monitoring and expense
management
•
Audit preparation and
compliance
•
Healthcare business office
expertise
•
Insurance documentation and
dispute resolution
•
• Leadership development
• Staff training and mentoring
• Cross-department collaboration
• Workflow optimization
• Operational stability strategies
• Technology systems proficiency
PointClickCare, MatrixCare,
Paycom, Kronos, Paycor, ADP,
OnShift
•
Microsoft Office Suite, Teams,
Outlook, SharePoint, Zoom
•
Electronic filing systems
management
•
• Multi-line phone operations
• Detail-oriented analysis skills
Resourceful problem-solving
abilities
•
• Effective communication skills
Education
Dynamic Business Office Manager with a proven track record at Las Estancias by PureHealth, enhancing cash flow and compliance through strategic collections and audit processes. Skilled in accounts payable and HR administration, I excel in staff training and mentoring, driving operational efficiency and achieving significant reductions in billing errors.
Las Estancias By PureHealth - Business Office Manager HR & Payroll Accounts Payable Supply Chain
Albuquerque, NM
01/2014 - 01/2025
Las Palomas Skilled Nursing Facility - Business Office Manager HR & Payroll Accounts Payable Supply Chain
Albuquerque, NM
01/2008 - 01/2014
Tanya Armstead
Summary
Experience
• Reduced AR aging by 35% through proactive collections and denial management. Increased reimbursement timeliness by 25% by streamlining census tracking and billing workflows.
•
Conducted audits that cut billing errors by 40%, strengthening compliance and cash flow.
•
Covered HR and payroll functions during periods without dedicated staff, including onboarding, benefits administration, timekeeping, and employee record compliance.
•
Managed accounts payable, ensuring accurate invoice processing and vendor payments.
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Coordinated supply orders for clinical and administrative departments, maintaining cost control and vendor relationships.
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• Trained and mentored staff, improving office productivity by 20%. Supported month-end close with accurate reporting, enabling leadership to make informed financial decisions.
•
Improved cash flow by 30% through enhanced AR follow-up and payer dispute resolution.
•
Reduced insurance denials by 20% with stronger documentation and audit processes.
•
Managed accounts payable, ensuring timely vendor payments and reconciliations.
•
Provided HR and payroll support, including onboarding, benefits administration, and employee recordkeeping.
•
Coordinated supply orders across departments, achieving cost savings and ensuring operational readiness.
•
Albuquerque
Canyon Transitional - Business Office Manager HR & Payroll Accounts Payable Receptionist CNA Support Supply Chain Albuquerque, NM
01/2000 - 01/2008
Available upon request
• Implemented workflow improvements that cut billing cycle time by 15%.
• Mentored staff to achieve 100% compliance with HIPAA and CMS regulations. Directed business office operations, billing, and financial documentation with zero audit findings across 8 years.
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Managed HR and payroll functions, including onboarding, benefits administration, timekeeping, and employee record compliance.
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Oversaw accounts payable, ensuring accurate invoice processing, vendor payments, and reconciliations.
•
Coordinated supply orders for clinical and administrative teams, maintaining vendor relationships and cost efficiency.
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Served as front-office receptionist, handling multi-line phone systems, admissions paperwork, and resident inquiries.
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Provided CNA support as needed, assisting with resident care and ensuring smooth collaboration between clinical and administrative teams.
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Reduced billing discrepancies by 25% through reconciliations and variance analysis.
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Trained staff to achieve 95% accuracy in admissions and financial documentation.
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Supported executive reporting, contributing to consistent year-over-year revenue growth.
•
References
Contact this candidate