Customer Support Professional - Remote Specialist

DARYN JORDAN

Philadelphia, PA ************@*****.*** 215-***-****

PROFESSIONAL SUMMARY

Motivated customer support professional with strong communication skills, fast typing speed, and a proven ability to resolve customer issues with clarity and patience. Experienced in high-volume communication, secure handling of sensitive information, and troubleshooting account or access issues. Quickly learns new systems and thrives in remote environments. PROFESSIONAL EXPERIENCE

Customer Support Assistant (Remote)

Various School & Administrative Support Roles 2021 – 2025

- Assisted families, staff, and students with account updates, documentation, and secure information requests.

- Managed incoming communication through email, chat, and phone with professionalism and accuracy.

- Maintained records, verified information, and followed privacy guidelines when handling sensitive data.

- Helped troubleshoot basic technical issues related to portals, accounts, and forms.

- Collaborated with team members to ensure timely responses and smooth support workflows. Paraprofessional (Student/Family Support)

ProCare Therapy & Aveanna Healthcare 2023 – 2025

- Communicated daily with families, teachers, and support teams to provide updates and accurate information.

- Documented student interactions and maintained organized reports and notes.

- Provided patient, friendly support in high-stress or urgent situations. COVID Support / Administrative Assistant

Southeast Delco School District 2021 – 2022

- Managed confidential records with a high attention to detail.

- Communicated test results, updates, and protocol instructions with clarity.

- Entered data accurately and followed strict privacy procedures. SKILLS

- Fast typing (60+ WPM)

- Clear written and verbal communication

- Live chat + email support familiarity

- Problem solving and issue triage

- Secure data handling & confidentiality

- Multitasking & time management

- Tools: Zendesk (basic), Google Workspace, Notion

- Quick learner / adaptable to new systems

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