Detail-Oriented Banking Professional with 10+ Years Experience

Nicole Ladson

Jamaica, NY +1-516-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented banking professional with 10+ years of experience in teller operations, debit/credit card support, fraud prevention, and high-volume call center environments. Skilled at delivering exceptional customer service, resolving complex account issues, and maintaining strict compliance with banking regulations. Proven ability to optimize daily operations, support senior staff, and ensure accuracy in all financial transactions.

CORE SKILLS

Customer Service & Call Center Operations

Teller & Vault Management

Debit/Credit Card Activation & Maintenance

Fraud Claims & Dispute Resolution

Account Opening & Closing

Compliance & Regulatory Adherence

Microsoft Excel & PowerPoint

Recordkeeping & Data Entry

Multi-line Phone Systems

Contract Negotiation & Vendor Coordination

PROFESSIONAL EXPERIENCE

Debit Card Representative Fidelity Investment - Delaware Nov 2024 - May 2025

- Processed debit card transactions, including block removals and declined transaction resolutions.

- Investigated and reported fraud claims and disputes in compliance with policy.

- Managed activation, closure, and maintenance of debit cards while supporting daily procedural tasks. Credit Card Support Specialist Broadview FCU - New York Feb 2023 - Aug 2024

- Supported branches and call center staff with credit/debit account services.

- Prepared and analyzed daily and monthly financial reports.

- Opened and closed accounts while processing member requests via call queue and phone support. Administrative Assistant / Bookkeeping Bellevue Builders - New York Oct 2023 - Nov 2023

- Managed filing systems and improved document organization.

- Handled multi-line phone system, scheduling, and vendor contracts.

- Developed performance tracking spreadsheets in Excel. Member Service Representative First New York Federal Credit Union - New York Dec 2022 - Oct 2023

- Opened personal, business, and multi-option financial accounts.

- Processed teller transactions, credit card, and auto loan closures.

- Managed appointment scheduling, document filing, and inventory orders. Head Teller KeyBank - New York

Jan 2022 - Dec 2022

- Oversaw teller vault operations and authorized high-limit cash withdrawals.

- Prepared end-of-shift financial reports and coordinated office operations. Head Teller Trustco Bank - New York

Nov 2021 - Jan 2022

- Managed teller line operations, vault orders, and compliance tracking.

- Prepared reports and maintained accurate financial and personnel records. Front End Manager National Big Lots - New York

Jan 2010 - Feb 2021

- Supervised 15+ staff, coordinated schedules, and managed budgets.

- Streamlined operational workflows to improve productivity and compliance. Child Support Clerk I Nassau County Dept. of Human Health Services - New York Jan 2000 - Dec 2009

- Processed payments, maintained records, and provided customer service for child support cases. EDUCATION

Regents Diploma - Hempstead High School, Hempstead, NY CERTIFICATION

Notary Public

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