Shift Supervisor with Frontline Service & Governance Background

Curriculum Vitae

Patience Muzhuzha

Phone: +263-***-***-***

Email: *****************@*****.***

Location: Harare, Zimbabwe

LinkedIn: linkedin.com/in/patience-muzhuzha-5164b5163 Professional Summary

Resourceful and results-driven Shift Supervisor with over 3 years of experience at KFC, rising from Food Handler to team leadership. Skilled in team management, customer service, and operational efficiency in fast-paced environments. Holds a Bachelor's Degree in Local Governance Studies with practical experience as a Community Service Specialist intern at Redcliff Municipality. Brings a strong combination of frontline service expertise and public administration knowledge. Work Experience

Shift Supervisor

KFC - Harare, Zimbabwe

2023 - Present

- Lead shift operations, ensuring food safety, quality service, and smooth team performance.

- Supervise and train team members; manage scheduling, inventory, and cash handling.

- Monitor customer satisfaction, resolve issues promptly, and promote a positive dining experience.

- Support achievement of monthly KPIs including sales targets and customer service metrics. Cashier / Food Handler

KFC - Harare, Zimbabwe

2021 - 2023

- Provided excellent customer service, managed transactions, and operated POS systems.

- Prepared food in line with hygiene and safety standards.

- Maintained cleanliness and efficiency in front- and back-of-house areas.

- Recognized for teamwork, reliability, and high performance during peak hours. Curriculum Vitae

Community Service Specialist (Intern)

Redcliff Municipality - Redcliff, Zimbabwe

2018 - 2019

- Assisted in planning and implementing community development initiatives.

- Participated in public consultations and local service delivery projects.

- Compiled reports and policy briefs to support decision-making processes.

- Engaged with local stakeholders and supported event coordination for civic programs. Education

Bachelor of Science in Local Governance Studies

Midlands State University - Gweru, Zimbabwe

2016 - 2020

Skills

- Team Leadership & Staff Supervision

- Customer Service Excellence

- Cash Handling & Inventory Control

- Food Safety & Hygiene Compliance

- Conflict Resolution & Problem Solving

- Time Management & Multitasking

- Public Administration & Policy Support

- Community Engagement & Event Coordination

- Report Writing & Administrative Skills

- Microsoft Office Suite (Word, Excel, PowerPoint) Certifications

- Food Safety & Hygiene - KFC

- Leadership & Team Development - Yum! Brands

- Customer Service Excellence Training

Curriculum Vitae

References

Available upon request.

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