Versatile Support Professional with 15+ Years Experience
Resume:
Kenyana Estes
Lancaster, CA
*************@*****.***
Front Desk Receptionist
Professional Summary
Reliable and friendly Front Desk Receptionist with over 10 years of experience providing excellent customer service, managing busy front desks, and supporting daily office operations. Skilled in greeting visitors, handling multi-line phones, scheduling, and maintaining a professional and welcoming environment.
Core Skills
Front Desk Operations
Customer Service & Guest Relations
Multi-Line Phone Systems
Appointment Scheduling
Data Entry & Record Keeping
Microsoft Office (Word, Outlook, Excel)
Office Organization
Confidential Information Handling
Problem Solving
Time Management
Professional Experience
Front Desk / Receptionist
Various Employers – California
2015 – Present
Greeted visitors and clients in a professional and friendly manner
Answered and routed high-volume phone calls
Scheduled appointments and managed calendars
Maintained accurate records and files
Assisted staff with administrative tasks
Handled customer questions, concerns, and requests efficiently
Maintained clean, organized reception area
Additional Experience
United States Postal Service – Santa Clarita, CA
Postal Worker 2017 – 2023
Provided customer service to the public
Processed mail and packages accurately
Maintained attention to detail and confidentiality
Bailey Elementary School (Air Force Base)
Cafeteria Worker / Custodial Substitute 2023 – Present
Assisted students, staff, and visitors
Maintained cleanliness and safety standards
Demonstrated teamwork and reliability
Education
High School Diploma or Equivalent
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