Results-Driven Machine Operator & Maintenance Technician

Jonathan Kindle

High Point, NC *****

***************@*****.***

+1-336-***-****

Willing to relocate to: Greensboro, NC - Winston-Salem, NC - Charlotte, NC Work Experience

Machine Operator/Maintenance Technician

Packing Corporation of America-Trinity, NC

September 2012 to August 2025

• Assisted in the setup of machines for new jobs by installing necessary tools, fixtures, or materials

• Ensured compliance with company policies, procedures, quality standards, and regulatory requirements

• Demonstrated strong attention to detail while inspecting finished products for defects or irregularities

• Achieved daily production targets consistently by efficiently operating multiple machines simultaneously

• Performed regular quality checks on finished products using precision measuring instruments

• Ensured proper handling and disposal of hazardous materials according to safety guidelines

• Achieved an average efficiency rate of 40% by optimizing machine settings based on product specifications

• Increased productivity by 25% through the implementation of lean manufacturing principles

• Maintained a safety record with zero accidents/incidents throughout tenure as a machine operator

• Demonstrated exceptional attention to detail, resulting in minimal rework requirements

• Achieved daily production targets consistently, exceeding expectations by 45% on average

• Closely monitored raw material usage, reducing waste generation by 70% over one-year CSR - Customer Service/Sales Representative

Sears Marketing Center-High Point, NC

June 2002 to August 2011

• Effectively communicated with customers via phone, email, and chat to provide product information, process orders, and resolve problems

• Maintained a positive attitude and professional demeanor in all interactions with customers

• Achieved 67% increase in overall customer satisfaction ratings through proactive problem-solving techniques

• Recognized as top-performing representative for consistently meeting or exceeding monthly performance metrics such as call handle time and first-call resolution rate

• Collaborated with the sales team to identify upselling opportunities during customer interactions resulting in an increase in revenue by 62%

• Received commendation from supervisor for providing outstanding support during peak holiday season handling over 40% more calls than average without compromising quality

• Investigated billing discrepancies reported by customers resulting in recovery of $900.000 amount owed

• Consistently achieved a call quality score above 98% based on internal evaluations

• Provided exceptional customer service by promptly and courteously addressing inquiries, concerns, and complaints

• Managed a high volume of incoming calls while maintaining quality standards for accuracy and efficiency

• Collaborated with the sales team to identify upselling opportunities during customer interactions resulting in an increase in revenue by 59%

• Received commendation from supervisor for providing outstanding support during peak holiday season handling over 60 more calls than average without compromising quality

• Investigated billing discrepancies reported by customers resulting in recovery of $900.000 amount owed

• Maintained a high level of professionalism during difficult interactions, de-escalating tense situations and finding satisfactory resolutions for customers

• Consistently achieved a customer satisfaction rating above 97% based on post-interaction surveys

• Achieved recognition from management for consistently meeting or exceeding monthly sales targets by promoting add-on products/ service during customer interactions Warehouse Supervisor/Production Manager

L&H Vitamins-Queens, NY

November 1986 to December 1999

• Oversaw daily operations of a busy warehouse, managing a team of 150 employees

• Implemented efficient inventory management system, reducing stock discrepancies by 78%

• Developed and implemented safety protocols resulting in zero workplace accidents for 24 consecutive months

• Optimized warehouse layout to improve workflow and increase productivity by 60%

• Scheduled shifts and assigned tasks based on workload priorities and employee skills

• Achieved an average order fulfillment rate of 200 within specified timeframes through effective planning strategies

• Instituted regular training sessions on best practices in warehousing techniques resulting in increased efficiency by 35%

• Conducted performance evaluations for warehouse staff, identifying areas for improvement and providing training as needed

• Spearheaded efforts to reduce order processing time by 20% through process optimization initiatives Education

Business Administration ((Associate Degree))

Cayuga County Community College-Auburn, NY

April 1995 to May 1997

General Studies (Ged)

New York Department of Education-Albany, NY

April 1992 to August 1992

Trade school

High school diploma or GED

Associate's degree

Skills

• Sales Representative

• Building code compliance

• Computer

• Dispatching

• Driving

• Press operation

• Lifts and hoists

• Safety standards in production

• Blueprint specification interpretation

• Load & unload

• Sous Chef

• Mechanical troubleshooting

• Electrical repair

• Commercial painting

• Maintenance

• Electrical maintenance

• Janitorial experience

• Sales experience within manufacturing

• Quality inspection

• Electrical instrumentation

• Sales management systems proficiency

• Construction

• Electrical equipment repair

• Horticulture

• Inventory management

• iOS

• Mechanic experience

• Market research - Market research experience (3-5 years)

• Territory management

• Maintenance Technician

• Order entry

• DOT (Department of Transportation) regulations

• Construction plumbing

• E-commerce

• Programmable logic controllers

• Ladder logic (LD)

• Mobile devices

• Budgeting

• Schematics

• Box truck

• English

• Machine Operator

• Metal fabrication

• Materials handling

• Production Planner

• Assembly

• Joining process implementation

• Supervising experience

• Hand tools

• Microsoft PowerPoint

• Manufacturing management

• B2B sales

• Analysis skills

• Electrical troubleshooting

• Interpreting technical drawings

• Analytical thinking

• Continuous improvement

• Math

• Soldering

• Retail safety procedures

• Rigging

• Manufacturing warehouse experience

• Ability to follow instructions

• Equipment installation

• Industrial mechanic experience

• Sales pipeline

• Water damage restoration

• Manual machining

• Bore gauges

• Equipment malfunction troubleshooting

• Team development

• Implementing lean manufacturing processes

• Financial management

• Property maintenance

• Operations management

• Pliers (upholstery tools)

• Management

• Safe work practices

• Construction machinery maintenance

• System troubleshooting

• High voltage

• Color management

• Multitasking

• Product release quality assurance

• Measuring tapes (upholstery tools)

• Leadership

• Facilities maintenance

• Warehouse supervisor experience

• Tack lifters (upholstery tools)

• Webbing stretchers (upholstery tools)

• Manufacturing

• Auto Mechanic

• Residential painting

• Hammers (upholstery tools)

• Industrial controls

• Inventory turnover analysis

• Business development - Business development experience (1-2 years)

• Computer skills

• Territory sales

• Auto painting

• Electrical systems installation

• Team leadership

• Visual inspection for quality control

• Construction sales

• Microsoft Excel

• Sales - Sales experience (3-5 years)

• Dimensional inspection

• Respiratory protection

• Landscape maintenance

• Construction painting

• Color theory

• Tile laying

• Manual handling

• Field service

• Electrical wiring

• Plumbing system maintenance and repair

• Fair Housing regulations

• Computer literacy

• Packaging

• Sales management

• Machining

• CMMS

• Robotic systems

• JCAHO

• Appliance repair

• Food safety management

• Electro-mechanical components

• Safety

• Sanitation

• Voltmeter

• Production planning

• Fleet management

• Maintenance, repair and operations (MRO)

• Carpentry

• Cooking

• Training

• Budget control

• Energy efficiency & conservation

• Construction budget management

• Entry-level biohazard and remediation technician experience

• Sheet metal

• Root cause analysis

• Removing debris

• Door-to-door

• Power transmission systems

• Project management software

• Electrical motors

• Microsoft Outlook

• CPR

• Account management

• Machine operation

• Attention to detail

• Blueprint reading

• Transportation management systems

• Robotics

• Data interpretation

• Record keeping

• Turning

• Welding machines

• Following blueprint specifications

• CRM system proficiency

• Project management

• Excavator

• Framing (upholstery techniques)

• Refrigeration

• Brazing

• Mainframe

• Increasing revenue - Revenue increased (More than 20%)

• Asphalt

• Padding replacement (upholstery maintenance)

• Scissors (upholstery tools)

• Clean workspace maintenance

• Lead generation - Lead generation experience (3-5 years)

• Closing sales

• Product presentation

• Plumbing

• Managing customer accounts

• Customer retention

• Car wash

• Landscape design

• Outside sales

• Landscaping crew leader experience

• Schedule management

• Writing skills

• Warehouse Supervisor

• Press brake machine

• Electrical soldering

• Direct sales

• Safety management experience within manufacturing industry

• Precision measurement in machining

• Warehouse experience

• Drywall

• Maintenance supervisor experience

• Sales team management

• Industrial equipment

• Pallet jack

• Microsoft Office

• Electrical diagnostics

• Industrial equipment troubleshooting

• Chainsaw

• Housekeeping management

• Multifamily properties

• HVAC

• TIG welding

• OSHA Policy

• Pneumatic systems

• Boiler operation

• Landscaping

• Team management

• Gross profit margin tracking

• Call center experience

• Training & development

• Fabrication

• Industrial automation

• Masonry

• Heavy lifting

• Automotive repair

• Automotive service

• Auto body repair

• OSHA

• Power tools for woodworking

• Budget management

• Manufacturing company experience

• General manager experience

• Forklift

• Fire codes and regulations

• CRM software

• Financial operations management

• Numeracy

• Coordinate measuring machine

• Manufacturing facility

• Customer service

• Trailer servicing

• HVAC system maintenance

• Maintenance management

• Vendor relationship management

• Typing

• Equipment repair

• Profit and loss analysis

• Quality control

• Industrial maintenance

• Custodial experience

• Construction project budgeting

• Conveyor systems

• Outdoor work

• Hydraulics

• Electrical systems

• Project coordination

• Basic math

• Workplace health and safety regulatory compliance

• Woodworking

• Crew management

• HVAC system repair

• Food service management

• Industrial cleaning

• Microsoft Word

• Organizational skills

• Roofing

• Profit & Loss statement

• Mentoring

• Heavy equipment operation

• ERP systems

• Conveyor systems mechanical work

• Teamwork

• Upholstery

• Windows

• Wiring and circuitry work

• Control systems

• Overseeing training

• Quality control operations

• Weight handling in the workplace

• Calipers

• Cash handling

• Gas metal arc welding

• Mechanical knowledge

• Power tools

• Operating heavy equipment

• Field service equipment maintenance

• Precision measuring instruments

• Welding

• Computer operation

• Mowing

• Productivity software

• Marketing management

• Production management

• Mathematical aptitude

• Marketing

• Climbing

• CPR Certification

• Technical Proficiency

• Dimensional measurements

• Achieving sales targets

• Prospecting

• Field sales

• Inside sales

Languages

• English

Certifications and Licenses

Forklift Certification

CPR Certification

Driver's License

OSHA Certified

January 2015 to March 2030

First Aid Certification

Food Handler Certification

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