Virtual Assistant with Data & Communication Focus

ADEYEMO, OREOLUWA DORCAS

Email: *************@*****.*** Mobile No. +234 913-***-****

Address: Block D Flat 7, CMD Essential Quarters, Shangisha, Magodo, Lagos. Analytical and detail-oriented professional with expertise in data analysis and communications. Skilled in Excel for data analysis, reporting, and visualization. Experienced in improving reporting accuracy, streamlining processes, and enhancing communication by transforming complex datasets into actionable insights and delivering clear reports to guide strategy and engagement. EDUCATION

2021 National Open University of Nigeria, Mc Carthy Center, Lagos M.Sc. Entrepreneurship (In View)

2019 Federal University of Agriculture, Abeokuta, Ogun State. B.Sc. Hospitality and Tourism (Second Class Upper Division) 2012 Oritamefa Baptist Model School, Total Garden, Ibadan O/Level West African Senior Secondary School Certificate Examination WORK EXPERIENCE

January 2025 – September 2025 – Data Analyst

First Bank Nigeria, Ilupeju, Lagos State

Streamlined data processes, reducing report preparation time by 80%

Designed and maintained dashboards to track KPIs, enabling faster and more informed decision- making

Collaborated with cross-functional teams to translate complex data into clear insights for both technical and non-technical stakeholders

Improved communication workflows by delivering concise, data-driven reports that supported strategic initiatives

Translated complex datasets into clear, actionable insights, enhancing communication strategies and supporting evidence-based decision-making

December 2020 – January 2025 – Quality Control Officer Blackbell Restaurant, Lekki, Lagos State.

• Spearheaded quality assurance initiatives, ensured all products align with consumer expectations and organizational standards

• Implemented rigorous quality control protocols, resulting in a 15% reduction in production errors and enhanced product consistency

• Conducted comprehensive assessments of products before dispatch, ensuring compliance with established quality benchmarks

• Developed and recommended process improvements, significantly boosting production efficiency and product quality

• Monitored and analyzed customer feedback to drive continuous quality enhancements

• Prepared and maintained detailed quality control documentation, ensuring traceability and accountability

• Provided expert guidance to the production team on quality issues, fostering a culture of excellence and continuous improvement

July 2020 - November 2020 – Customer Service Representative ApexWeb Global Solutions, Ajah, Lagos

• Gave information about products and services

• Provided appropriate solutions for customers’ complaints

• Followed-up to resolve issues with customers’ order October 2019 - May 2020 – Office Assistant (NYSC)

Sea Ark International, Lekki, Lagos State

• Maintained company’s inventory by checking stock to determine supply levels, expedited orders and delivered materials to work station in a timely manner

• Ensured that day-to-day office activities and business needs are met

• Delivered exceptional customer service by appropriately answering client concerns, forwarding messages and confirming appointments as necessary

• Assisted in scheduling meetings and preparing agendas September 2017 - April 2018 – Quality Control Intern Blackbell Restaurant, Lekki, Lagos State

• Investigated customers' complaints for better productivity

• Reviewed all production records for accuracy and completeness before approving for distribution

• Performed all the required tests to ensure identity, purity, potency composition, and to ensure that productions are not contaminated or adulterated LEADERSHIP

2017-2018: Welfare Director – College of Food Science and Human Ecology 2015-2016: Welfare Director – Department of Hospitality and Tourism VOLUNTEERING ACTIVITY

2022: Charter Treasurer I – Ogun Frontiers Lions Club PROFESSIONAL BODY

Member: Youth Tourism and Hospitality Leaders Forum, Travelscope Magazine. SKILLS AND COMPETENCIES

Software: Microsoft Excel, Microsoft Word and PowerPoint Language: English and Yoruba

Customer Relations: Managing customers' expectations and performing customers' retention Analytical Skills: Data Analysis, Problem solving, Research orientation HOBBIES

Networking, Sports, Reading and Traveling

REFEREE Available upon request

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