Customer service / internal auditor

RICHARD OWENS

**** ******** ****, ******, ** ****7

Cell: 847-***-**** - **********@*******.***

PROFESSIONAL SUMMARY

I am seeking a challenging opportunity where my proven experience, expertise and critical thinking capabilities in purchasing, OSHA safety compliance, 5S system, inventory control, master scheduling, and leadership in customer relations, can be a valuable asset to your team. I am a self-motivated, dedicated leader, and reliable professional with hands-on product knowledge. I appreciate your time and look forward to hearing from you. Respectfully, Rick Owens SKILLS

Inventory control

Adherence to high customer service

standards

Skilled trainer

Effective problem solver

Production line management

Strong leadership abilities

Job costing

Process improvement specialist

ISO/QS TS 9000 auditor

Effective workflow management

Safety management

Value engineering

Supply chain Management

WORK HISTORY

10/2010 to 05/2017 Customer Service Representative Midland Stamping and Fabricating (New management ) – 9521 West Ainslie St. Schiller Park

, Illinois, United States

* Evaluate customer's buying trends.* Resolve customer complaints.* Coordinate with sales, engineering, production, quality, and shipping with any amendments to opens orders.* Review current quotes, revisions, cost drivers, on all customers purchase orders.* Develop customer's continuous improvement process (CIP's).* Coordinate transportation of finished goods for shipping via rail, freight, or air shipments.* Prepare NAFTA, COC''s, commercial invoice's, and any additional customer requested paperwork for shipping.* ISO/QS TS 9000 Lead Auditor, automotive quality system.* Validate shipments to customer using electronic ASN's, email packing slips / BOL''s as required by customers.

05/2002 to 09/2010 Customer Service Manager

Wisconsin Tool & Stamping – 9521 West Ainslie St. Schiller Park, Illinois

* Enter and submit precision orders to fit into internal / external customer requirements.* Incorporate weekly checks on KANBAN inventory for Multiple customers, reorder as needed.* Master scheduler for fortune 500 companies, Caterpillar Tractor, Electro-Motive Diesel, ALL-Clad Cookware, Progress Rail, Wabash National, Sony Electronics, Bosch* Added daily production meetings to insure 100% on time delivery can be met.* ISO/QS TS 9000 Auditor. Automotive quality system. * Verified that all process control parameters were being documented and followed at all times. * Establish and execute customer quality standards, FAI's, PPAP's, COC's. * Develop long range planning techniques for specific customers and vendor tracking system.

03/1994 to 01/2001 Vice President of Manufacturing Sherman-Reynolds, Inc. – 415 North Aberdeen St. Chicago, Illinois Review and evaluated profit and lost statements, key performance indicators to determine strategy and direction of safety program, production, purchasing, inventory, and process management along with input from the department supervisors. Achieved ISO-9000 certificate for sheet metal fabricating. Established written and training programs in various OSHA safety requirements with 100% employee involvement.

Reduce lost time accidents from 7 to 1 first year, second year to zero. Introduced 5S system.

Reduce scrap and rework cost from $69K to $12K first year. 06/1981 to 03/1991 Platoon Leader / Executive Officer Illinois Army National Guard / U.S.Army – Various locations

* Platoon Leader, Illinois Army National Guard, 1/178th Infantry, Combat support company, lead a group of 32 man in operations and tactics using TOW missile system.* Responsible for 5 million dollars of military equipment and weapons systems.* Assigned battalion training officer, teach basic skills qualification test (SQT) for new recruits. and new NCO's.* Assigned to active duty 197th Infantry Brigade Fort Benning, GA., Advanced individual training (AIT)* Assigned to active duty training Fort Sherman Panama Central America, Jungle Operations Training Center

(JOTC) as trainer/advisor* Assigned to Troop E 106th Armored Cavalry, Rock Falls Illinois, Executive officer, assist troop commander, responsible for maintenance for various track vehicles, M-60A1 tanks * Responsible for planning, coordinating, and training troop level operations for 150 men. Provide training schedules and tasks for 12 month period. 01/1990 to 03/1994 Production Supervisor

Sherman-Reynolds, Inc. – 415 North Aberdeen St. Chicago, Illinois Assessed and trained personnel for promotion to cross-functional operations, this eliminated vacation gaps in production.

Managed documentation of and training on production procedures and work instructions, made new updated job travelers as needed.

Led regular stand-up meetings, events and continuous improvement projects with measurable goals, no accidents for 2 full years.

Maintained and enforced a safe and clean working environment at all times. Supervised production schedules, production quality and on time delivery. Completed the (TMA) Tooling & Manufacturing Association course's in Job Shop Supervision, both basic and advanced classes.

Planned, directed, and coordinated production activities for a department of 18 union employees in welding, grinding/polishing, and assembly. EDUCATION

1994 Bachelor of Science: Industrial Engineering

Industrial Engineering College of Chicago - Chicago Illinois 1981 Associate of Arts: General Studies / Leadership Kemper Military Junior College - Boonville, Missouri Commissioned in the U.S. Army Reserve as a 2nd Lieutenant.

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