Customer-Focused Support & Admin Specialist

Felicia Davis

Newman, CA ************@*****.*** 209-***-****

Professional Summary

Reliable and customer-focused professional with extensive experience supporting clients, handling calls, managing data, and assisting teams in fast-paced environments. Known for strong communication skills, problem-solving abilities, and attention to detail. Adept at scheduling, CRM systems, and ensuring every customer has a positive experience. Actively seeking a remote or hybrid role in customer service, administrative support, or call center operations. Core Skills

Customer service & conflict resolution

Inbound & outbound call handling

Appointment scheduling & calendar management (Outlook, Calendly) Virtual communication (Zoom)

CRM systems (HubSpot) & data entry

Excel & spreadsheet management

Team coordination & training support

Reporting & performance tracking

Technical troubleshooting & problem-solving

Professional Experience

Channel Sales & Customer Support National Payment Processing (2019 – 2025)

• Supported channel partners and customers with scheduling, account assistance, and product information.

• Handled a high volume of inbound and outbound calls with a focus on clear communication and issue resolution.

• Maintained accurate customer information using CRM and Excel systems.

• Assisted with onboarding and training new team members to improve service delivery.

• Contributed to meeting departmental goals through consistent, reliable support. Customer Service & Sales Representative Titan Merchant Services (2017 – 2019)

• Responded to customer calls and inquiries, ensuring a smooth and professional service experience.

• Guided customers through product details, billing issues, and account setup.

• Logged all interactions accurately and escalated concerns as needed.

• Supported team objectives by meeting quality and productivity standards. Sales Support & Administrative Lead One Stop Motors (2010 – 2014)

• Scheduled and coordinated appointments to support daily sales operations.

• Entered and organized client information, maintaining accurate and up-to-date records.

• Helped train new staff on communication standards and system processes.

• Worked closely with leadership to enhance customer satisfaction and team performance. Education

High School Diploma – 2001

Additional Information

• Open to remote or hybrid positions within 60 miles of Newman, CA

• Fluent in English; passionate about clear communication and problem solving

• Comfortable using technology and working in fast-paced, goal-oriented environments

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