Customer Service Specialist - Assessing & Resolving Needs

OLURANTI OLUWAFUNMILAYO OGUNDEJI

**********@*****.***

+234-***-**** 250 (WhatsApp), +234 806-***-**** (Call) CUSTOMER/CLIENT SERVICE REPRESENTATIVE (CSR)

An intelligent, transparent, honest, well-presented and adaptable personality. A good team player, with a strong analytical mind, who is skilled in listening to people’s view/complaint as well as, delivering innovative ideas. Also, a highly enthusiastic, skilled and dedicated individual, a self-starter and goal getter, demonstrating a strong capacity to work independently and collaboratively, as a Customer Service Representative. A highly organized and efficient multitasker with great attention to details, as well as, possessing a strong desire to contribute to any organisation I find myself.

PERSONAL INFORMATION

Sex: Female

Place of Birth: Lagos

Date of Birth: August 30, 1989

State of Origin:. Oyo State

L.G.A. of Origin: Akinyele

Nationality: Nigerian

Permanent Home Address: 42, Erinmope Crescent, Ikola, Ipaja, Lagos. Current Postal Address: 42, Erinmope Crescent, Ikola, Ipaja, Lagos. Marital Status: Single

Number/Ages of Children: Nil.

Religion: Christianity

EDUCATIONAL INSTITUTIONS ATTENDED WITH DATES

Moshood Abiola Polytechnic, Abeokuta, Ogun State 2014 Federal Radio Cooperation of Nigeria Training School, GRA, Ikeja, Lagos

2011

Moshood Abiola Polytechnic, Abeokuta, Ogun State 2010 Skylight Comprehensive College, Ikola-Ilumo, Ipaja, Lagos 2007 Airforce Primary School, Ikeja, Lagos 2001

ACADEMIC QUALIFICATIONS OBTAINED WITH DATES

Higher National Diploma (Mass Communication) 2014

Basic Production course 2011

National Diploma (Mass Communication) 2010

Senior Secondary School Certificate 2007

Primary School Leaving Certificate 2001

PROFESSIONAL QUALIFICATIONS OBTAINED WITH DATES

Online Training Course Certification…Transforming Nigerian Youths Training Program (EDC; Pan-Atlantic University) [2021] Cinematography Training Program [2015-2016]

NYSC Certificate (Service To The Nation And Trained To Be The Presiding Officer For Year 2015 Election) [2015]

Basic Production Certificate (Radio Nigeria Training Program)

[2011]

WORK EXPERIENCE WITH DATES

Radio Nigeria; Choice FM (Now, Radio One), Ikoyi, Lagos. (IT…No Salary)

2010

Radio Nigeria Training School, GRA, Ikeja, Lagos. (Basic Production Course…No Salary)

Service To The Nation (NYSC)

2011

2014-2015

Video Editing Jobs For Online Media Platforms

TV Leisure (Presentation Training Program…No Salary) 2016

2017

Video Editing Jobs For Schools

Presentation Job For Online Media Channels During Week Days and Secretariat/Administrative Officer, For; Osun State College Of Education (NCE; Ila-Orangun) Lagos Satellite Program, On Weekends, i.e; Fridays and Saturdays.

2018

2019-2022

Customer Service Representative @OS & Co. Solicitors & Property Consultancy Law Firm

Customer Service Representative, at; Contact Solutions Centre (Consol Limited); Consol House, Consol Close, Off Apapa-Oshodi Expressway, Plot C, Block 2, Off Ilupeju Industrial Estate, Oshodi, Lagos…Projects Handled Includes;

A.Grimaldi Shipping Agency: (Inbound and Outbound calls, attending to Emails, Raising of Tickets for customer's complaint, using VTiger Software Application In Escalating Customer's Complaint, to the appropriate department In Charge, Inputting Customer's Detailed information on CRM/Excel Sheet).

B.Ikoyi Club 1938 Chairmanship Election Campaign, 2025 Project: (Outbound calls and Inputting of Customer's Detailed Information, using Excel Sheet)

C.Beiersdorf Project (Nivea Nigeria Customer Care

Services: (Inbound and Outbound calls, attending to customer’s needs and complaints via Emails and WhatsApp, Escalating Customer complaints to the appropriate

departments via Email and Working on CRM and Excel Sheet).

D.Lagos State Employment Trust Fund (LSETF) Customer Care Services: (Outbound Calls, WhatsApp Messages, Inputting of Customer Details On CRM).

Customer Service Representative, at; NaturaBioCore Limited; 12, Kumoluyi Estate, Pipeline, Abule-Egba, Ijaiye Ojokoro Local Government, Lagos.

2023-2024

2024-2025

2025 - Date.

SKILL-SPECIFICATION

Ability to interact well with people at all levels, efficient, effective, witty and good at what I do. SPECIAL INTERESTS

Interactin

g with

customers

/clients,

Helping to

Solve/Res

olve

Customer'

s

issues/Co

mplaint,

Reading,

Writing,

Public

Speaking,

Presentati

on and

Anchoring

Of

Physical

Events/Pr

ograms.

CORE PROFICIENCIES

● Strong leadership skills

● Good managerial skills

● Excellent communication skills

● Ability to learn and assimilate fast

● Good communication and mobilization skills

● Ability to Work with less supervision

● Ability to operate the computer system

● Critical thinker and excellent multi-tasker

● Time management and Problem solving skills

● Ability to develop ideas and improve strategies

● Ability to work effectively well, in a team.

● Ability to convince people to do the needful and to take necessary steps towards achieving the Organization’s aim.

REFEREES

Dr. O.I. Mabadeje,

Head Of Department; Micro Biology,

Southwestern University,

Ogun State.

Address: 41, Bamgboye Street, Agility, Mile 12, Lagos. *****************@*****.***

+234 806-***-****, +234 705-***-****

Engineer Samuel Obawole,

Intelivision Technology Limited,

No. 2, Onikoyi Street, Banana Island, Lagos, Nigeria. **********************@*****.***

+234 808-***-****, +234 903-***-****

Engineer Samuel Adetunji Ogundeji,

Managing Director Of; Samuel Ogundeji & Sons,

42, Erinmope Crescent, Ikola Odunsi, Ipaja, Lagos.

+234 706-***-****

Contact this candidate