Results-Focused RegTech Product Leader

Angela L. Jones, MA, RET

Phone: 314-***-**** Email: *********@*****.***

Professional Summary

Results-driven professional with deep expertise in financial services and regulatory technology. Proven success in managing FINRA -related application and optimizing operations to meet strategic business objectives. Skilled in cross functional leadership, stakeholder engagement, and full product life cycle management within a compliance driven environment. Demonstrated history of leading incentive program design, Agile product development, and business analysis. Adept at aligning business and technology teams to deliver impactful, compliant, and timely solutions.

Education/Training Certifications

•MA in Management, Webster University, St. Louis, MO, May 2000

•BS Southwest Missouri State University, Springfield, MO, December 1994

•Release Train Engineer

•Certified Product Owner Training

•Leadership Develop Program, Commerce Bank – December 2010

•St. Louis Business Diversity Leadership Program – September 2009

Core Competencies

•Regulatory Compliance (FINRA, Travel Rule)

•Agile & Scrum Methodologies

•Digital Payment & Wire Transfers

•Stakeholder Engagement

•Product Life Cycle Management

•Business Analysis & UAT

•Risk and Audit Readiness

•Incentive Plan Design

•JIRA & JIRA Align

•Confluence

•Tableau

•Power BI

•Excel

•SQL

•JAMA

Professional Experience

WELLS FARGO - Senior Product Manager - Senior Assistant Vice President

Consumer and Small Business Banking Jan 2022 - Sept 2025 St. Louis, MO

•Ensured Travel Rule requirements were adhered, achieving 100% audit readiness for the digital wire application.

•Analyzed customer feedback to identify customer pain points that led to a 20% reduction in complaints.

•Partnered with Business Execution and leadership to unify the branch and digital wire experience.

•Led legal, risk, compliance and control meetings to ensure product development align with regulatory standards and are in compliance with the law.

•Managed issue resolution process, including root cause analysis, change management, and process improvement initiatives to align with strategic objectives.

•Worked with digital communication team to ensure internal and external company website is accurate.

•Conducted annual reviews of digital wire documentation to ensure they are compliant with current policies and regulations.

•Acted as the subject matter expert for the digital wires application, providing guidance and support on process, procedures, initiatives to enhance the product and the customer’s experience.

WELLS FARGO ADVISORS - Senior Product Manager (Product Owner) - Officer

Advisor and Client Services Oct 2018 - Jan 2022 St. Louis Missouri

•Facilitated and led Agile Release Training (ART) events (PI Planning, System demos, Inspect and Adapt)

•Owned product backlog and authored user stories with clear acceptance criteria.

•Led Agile ceremonies across two -week sprint cycles ensuring timely delivery.

•Applied WSJF (Weighted Shorted Job First) prioritization to maximize business value.

•Collaborated with User-Centered Design (UCD) team and other product teams validate product accuracy and usability.

•Worked closely with scrum team to ensure the deployment of applications are in full compliance with FINRA regulations, optimizing reporting and compliance processes.

•Built strong partnerships across business and technology teams to support the transformation of the wires routing model.

•Managed teams participation in various technology and production support events to address system issues, business continuity plan (BCP) events and release management.

•Acted as a subject matter expert for Wires Money Movement team, by providing guidance and support on processes and procedures.

SIGNATURE CONSULTANT - Senior Business Analyst/Junior Product Owner

Wells Fargo Advisors Nov 2017 - Oct 2018 St. Louis, MO

•Bridged business and technology teams using Agile methodologies.

•Authored user stories and facilitated grooming sessions for development readiness.

•Created test scripts and provided application testing to ensure application is working as designed.

•Identified opportunities for process improvements by conducting root cause testing and analysis of all compliance and business metrics.

COMMERCE BANK - Senior Business Analyst

Retail Banking May 1996 - Apr 2017 St. Louis, MO

•Led the design and execution of the Corporate Retail Incentive Plans, rewarding over 2,000 employees monthly, quarterly, and annually; delivering exceptional customer experiences and meeting financial goals.

•Utilized Agile and SLDC methodologies to meet evolving business requirement to ensure timely delivery of the incentive programs.

•Delivered performance reports to 360+ managers, enabling data driven coaching and performance management at the branch level.

•Conducted in-depth analysis of compliance, budgeting, communication and training activities to optimize program effectiveness.

•Developed online correction process that improved efficiency, by eliminating reliance on paper, fax and interoffice mail.

•Authored business requirements, test plans, user stories, workflows ad documentation to support development and compliance.

•Played a key role in the implementation and testing of multiple versions of the incentive plan, ensuring the plan was aligned with regulatory guidelines.

•Reviewed and refined training materials and huddle topics to ensure there was consistent and clear communication across management teams.

•Collaborated with developers and business managers to gather requirements and streamline process for new incentive plan models.

•Developed training and procedural guides to support adoption of Universal Marketing Database (UMD) sales system.

Community Services

North Side Community Housing Inc. - Vice Chair/Board Member

Community Housing Program September 2012 to Present St. Louis, MO

•Supporting strategic planning, governance and community development initiatives focused on affordable housing and neighborhood revitalization.

Lemay Child and Family Center - Board Member

Child Care Center Feb 2006 - May 2011 St. Louis, MO

•Supported early childhood education programs and family service through board leadership and community outreach.

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