Technical Implementation Manager with 18 Years Experience

Tiffany Wells

Maple Grove, MN *****

334-***-**** **********@*******.*** WWW: Linkedin.com/in/tiffany-wells-a8211

Summary

Technical Implementation Manager with 18 years of experience in optimizing client onboarding and SaaS implementations. Successfully managed approximately 30 cross-functional projects, ensuring timely deliverables through effective stakeholder communication and detailed timelines. Improved documentation and process flows using Jira and Confluence, resulting in a 20% reduction in implementation bottlenecks. Collaborated with product, engineering, and customer success teams to enhance client satisfaction and project coordination.

Skills

Project planning and timeline management

Risk tracking and issue resolution

Resource scheduling and allocation

Client onboarding and communications

Stakeholder engagement and management

Implementation lifecycle oversight

Technical documentation and reporting

Process optimization strategies

Cross-functional collaboration

CRM support and SaaS integrations

Experience

_ 07/2023 - Current

Entrust Shakopee, US

TECHNICAL IMPLEMENTATION MANAGER

Oversee end-to-end client implementation projects, maintaining project plans and tracking key milestones.

Manage stakeholder relationships with clients and vendors, handling onboarding communications and expectation alignment.

Plan and schedule resource allocation across multiple SaaS implementations, monitoring timelines to ensure on-time deliverables.

My ability to monitor project risks and blockers, and escalate critical issues for rapid resolution, ensures that challenges are met head-on and resolved effectively.

Revise and maintain comprehensive implementation documentation, enhancing process consistency and knowledge sharing.

Maintain Monday.com project boards and client portals to ensure accurate status tracking and transparent updates.

10/2022 - 07/2023

Modernizing Medicine Remote

IMPLEMENTATION CONSULTANT II

Implemented Image Management product across specialties, ensuring seamless integration.

Led client implementation calls to validate requirements and align project timelines.

Coordinated cross-functional teams to streamline onboarding workflows, improving efficiency.

Provided technical leadership and guidance, fostering collaborative problem-solving.

Maintained detailed project documentation and status reports to keep internal stakeholders informed.

04/2015 - 04/2020

Ferguson Water Works Blaine, US

INTEGRATION SPECIALIST II

Resolved hardware and software issues, ensuring seamless operations across all devices.

Managed integration requests, enhancing system efficiency and data accuracy.

Troubleshot data systems and coordinated fixes, improving system reliability and uptime.

Supported desktop and mobile users, boosting productivity and user satisfaction.

11/2007 - 04/2015

Neptune Technology Group Tallassee, US

SYSTEMS SUPPORT SPECIALIST III

Delivered technical support for hardware/software, ensuring customer satisfaction.

Analyzed and triaged system issues, collaborating with engineering to improve reliability.

Education

_ 01/2015

Amridge University Montgomery, AL

BACHELOR OF SCIENCE: INFORMATION SYSTEMS MANAGEMENT

01/1995

Hinds Community College Raymond, MS

ASSOCIATE DEGREE: COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES

Links

www.Linkedin.com/in/tiffany-wells-a8211

Certifications

CPPM - UST Certified Professional Project Manager

#HRJ#f8be6045-862d-47c2-b0fa-131be2a070b2#

Contact this candidate