Customer-Focused Remote Work Enthusiast

LaToya M. Brown

Address: *** ***** **** ****** ***. A Tullahoma, TN 37388 Phone: 913-***-****

Email: *.********.***@*****.***

Professional Experience

Waffle House -2013-Present

Second Shift Assistant Manager

-Provide Excellent Customer Service Skills.

-Ability to remain calm and have patience.

- Provide excellent verbal communication with employees and customers.

Grill Operator

-Cook to prepare orders by following recipes, verifying taste, and plating meals in accordance with customers' preferences, while preventing cross contamination.

-Checking that ingredients remain fresh and safe for consumption.

-Attends to the detail and presentation of each order.

-Ensure that all orders are plated and completed in a timely manner.

I achieved a great deal while working at the Waffle House. I have received 2 promotions exemplifying adequate customer & peer satisfaction while performing well within my role. Communicating well with customers and having knowledge of ingredients included in listed menu item has been important in all roles. Assuring that I am attentive during each interaction with customers, ensuring active listening skills and accuracy, while providing excellent customer service is one of my best qualities.

Canal Pointe 2009-2012

Dietary Aide

- Work diligently with patients in the nursing facility.

-Cook/Prepare food dishes, delivering them to specific rooms/floor for patients for with strict and or special dietary needs for breakfast, lunch, dinner, and snacks.

-Exemplify great communication skills with peers to ensure that all patients on each floor have been served breakfast, lunch, dinner, and snacks.

Maxim Healthcare 2008-2009

Home Health Aide

-Administer personal care, such as personal hygiene assistance.

-Provide medicine reminders.

-Perform housekeeping duties such as basic cleaning Mopping, sweeping, vacuuming, assist with washing clothes or dishes.

- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.

-Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.

-Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.

- Plan, purchase, prepare, or serve meals to patients according to prescribed diets.

Within this role I had learn to deal with many personalities. The hardest part of the job is assuring the clients to trust you because of certain diagnoses such as dementia, or Alzheimer. The most enjoyable part of the job is helping and reassure each client that you are there to make assist with everyday needs making life easier.

REM Ohio 2006-2008

Direct Support Professional

-Perform housekeeping duties, such as cooking, cleaning, washing clothes and dishes.

-Transporting clients to locations outside the home such as outings using a motor

-Care for individuals providing companionship, personal care, or help in adjusting to lifestyles i.e. monitor and redirect behaviors.

-Prepare and maintain records of client progress and services performed.

-The use of Hoyer Lifts when moving and or rotating patients.

-Medical Monitoring and or passing medication

-Ensures client safety and maintaining a safe environment

-Maintain Med pass certifications current to distribute proper medication to individuals.

- Keeping certifications up to date to maintain proper CPR/First Aid certification.

In this field as a Direct Support Professional, we are there to promote independence towards the individuals as well as assist them with their everyday needs. I have learned that patience is the key in this field and building trust is important. The hardest part of the job is building that trust factor with the individuals, so they feel comfortable and safe which takes time. The most enjoyable part of being in this field is the love each individual give to you. I enjoy taking them on outings, doing crafts & activities making them laugh and making them feel secure by building a relationship.

Education

Firestone High School 1996-1999

High School Diploma

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