Data-Driven Interviewer and Customer-Facing Specialist

Tracy Miller

Currie, NC *****

**********@*****.***

+1-910-***-****

Professional Summary

I am a personable professional and quick learner who is motivated to acquire and master new skill sets. I enjoy working and work well meeting each jobs/tasks needs and requirements. My education has given me the tools to work seamlessly with the public, and easily acclimate to a variety of different settings and positions; as well as, showcase my unique qualities and capabilities. Honing my interpersonal skills allowed me to gain competence facilitating interactions and communications with others, while meeting individual wants and needs, along with the flexibility to honor expectations. The knowledge and experience that I have obtained has permitted me to diversify my workforce participation and sustainability. I am versed in technological advancements and possess the discipline and determination to be successful in a wide range of environments. I thrive in an independent workplace, but understand the meaning of teamwork and adapt accordingly. I am eager to challenge myself further while establishing a new career; as well as, proving my value to my future employer, colleagues, and clientele.

Work Experience

Data Collection Interviewer

GDCC West, LLC-Reno, NV

November 2025 to Present

GDCC = Global Data Collection Company. Performing telephone fieldwork for market research. Making outbound calls using a CATI platform to conduct high-level, quality driven data collection to both consumers and business spaces. Conducting B2C & B2B Interviews and inputting the information correctly. Acquiring knowledge, opinions, experiences, and public interest across many different locations, populations, backgrounds, and industries. Diligently screening 'hard to get' respondents by phone using CATI to top-up quotas from online surveys. Accurately logging the call access, being tactfully direct in order to complete each survey, actively listening to every caller to ensure they feel respected and staying engaged, while simultaneously remaining mindful of the overall objective and maintaining thorough and thoughtful guidance in order to complete each survey in a timely manner. Production Associate

MusicMedic-Wilmington, NC

September 2024 to March 2025

• Made pads for placement over the holes of all woodwind instruments, emphasis on Saxophones, which create the array of musical notes and sounds. My job required a high degree of fine tuned motor skills and excellent attention to detail, while effectively, efficiently, effortlessly, with ease of use, and self-efficacy working with raw materials, permanent adhesives, sharp items, hot devices, and job specific hand tools. IE: an assortment of atypical leather, a range of delicate kinds of paper, various styles and sizes of felt and cardboard, different types of permanent adhesives that were mostly glue based, along with patent pending hand tools and other sharp, heavy metal items that were invented out of necessity to meet the overall specifications of each job and its particular materials and requirements by the company for successful completion and output necessary by each individual products needs for high volume sales, as well as custom orders. Heightened focus was a must for this job, plus adaptability, problem solving skills, working independently but with benefits of teamwork. Patience and a positive personality were valuable traits to possess, as was being organized, detail oriented, teachable, being a quick learner who follows directions, minut accuracies was greatly revered, maintaining a professional and polite demeanor was mandatory, and the ability to meet your individual quota and the higher your numbers the better. Sales Associate

Currie Minimart-Currie, NC

January 2024 to September 2024

Greet and engage with customers. Product placement and sales, inventory, ordering, stocking, cleaning, ensure accurate account of funds and necessary documentation, input lottery upon request, pull/activate/ shutdown lottery and report to the state, close store and submit store earnings. Communicate effectively with customers, vendors, coworkers, and management/employers. As well as, developed friendly and respectful raport with customers in order to better meet their wants/needs within reason, and offer them appropriate customer service and support accordingly...individually and together. Administration // Personal Assistant to Owner

Avery Custom Masonry-Wilmington, NC

January 2017 to January 2024

I assisted the owner with whatever was needed, and was on-call 24 hours a day//24 days a month. I took notes in shorthand as dicated to me in private settings and/or meetings, and gathered all details required to properly perform various tasks in a timely manner. I would thoroughly complete the appropriate information, as well as draft and/or edit/type formal & informal letter's, forms, and other means of written objectives per Mrs Avery's specifications. I developed my own organizational system that allowed me to acquire, analyze, address, adapt, and access all material accurately, along with easily adjust accordingly...in order to maintain proper communication, information, and documentation via seamlessly accessible computer files with hardcopies. I routinely received and returned calls, sorted and responded to paper mail and emails, and spoke with point people regarding company/employee insurance/investments//changes in policies/regulations//employees wants/needs//etc. I also scheduled appointments, performed some sales, inspected job sites, delegated daily work crews to the correct place, ensured employees were present and working while on company time, maintained thorough and up-to-date records for each employee, contractors, and business needs. Although, I was the owners Personal Assistant, I also had a lot of independent work that required honesty, attention to detail, understanding and flexibility, and innovation and intuition; along with common sense, logic, problem solving skills, and the ability to perform necessary tasks, respect authority and take directions. Night Auditor

Microtel Inn & Suites-Carolina Beach, NC

March 2011 to October 2013

Registered guests in & out, light sales of sister properties, met guests needs, ran financial audits and hotel inventory for every 24 hour period, maintained accurate property records, met guests needs, resolved issues that may have arose, minor concierge duties, assigned rooms available to rent and house keeping duties for the following day, sorted mail, answered phone calls and emails, fixed and laid out breakfast while following all state and OSHA regulations. Kept lobby, pool area, lobby/pool area bathrooms, and inside/outside of property clean; as well as, laundry duties as needed and occasionally cleaned guests rooms. Followed company guidelines regarding uniforms and keeping a tidy appearance. Surgery Coordinator & D.A. I

Dr Douglas S Fry DDS-Wilmington, NC

January 2002 to September 2010

Coordinate patients surgeries at a pediatric dental clinic for ages 0-5, specializing in preserving the psyche of young children; as well as certified as a Dental Assistant I and lab technician. Registered new patients, check patients in, filing, billing prep dental rooms, make children comfortable mentally prior to exams, take/expose x-rays, assist dentist, keep children calm and encourage them via positive- reinforcement, clean exam room, and sanitize, seperate, package dental tools, and prepare specific trays for different types of appointments and ages. Schedule appointments with dentist for pre-surgery work up and x-rays, pediatrician for pre-surgery wellness check, the Medical Mall for pre-surgery blood work, NHRMC ASU coordinators to schedule OR date/time with requirements and length, communicate with parents all necessary appointments and need-to-know information about surgery, ensure that legal guardians or persons other than parents/legal guardians have Power Of Attorney to make all necessary medical decisions the day of surgery, verify insurance coverage for surgery, plus any payment plans needed with guardians, and set up all necessary post-surgery follow-ups with dentist. Maintain thorough records for each appointment for each child. Follow all OSHA regulations, state and local guidelines, and PPE standards.

Education

Psychology

College Charleston-Charleston, SC

January 1999 to May 2002

Arts (Associate's)

Cape Fear Community College-Wilmington, NC

August 1998 to December 1999

GER (Degree)

Emsley A Laney High School-Wilmington, NC

August 1994 to May 1998

High school diploma or GED

Skills

• Math

• Pet care

• Payroll processing

• Office assistant

• Administrative experience within healthcare

• Lead generation

• Time management

• Heavy lifting

• Professionalism

• Analysis skills (10+ years)

• Invoice processing

• Mechanical knowledge

• Empathy

• Public speaking

• Analysis skills

• Phone sales

• Confidential information handling

• 10 key typing

• Office equipment routine maintenance

• Financial services

• Internal audits

• Computer operation

• Machining

• Clinic management

• DocuSign

• Xero

• Customer inquiry handling

• Managing customer accounts

• Data sorting

• Positive Psychology (10+ years)

• Receptiveness to feedback

• Meeting scheduling

• Teaching

• Client services

• Appointment scheduling

• Customer complaint resolution

• Call center agent experience

• Specimen labeling

• Shipping & receiving

• Order fulfillment

• Microsoft Office

• Scanning

• Patient care

• Data cleaning

• Remote (as sales environment)

• Problem solving (10+ years)

• Safety standards in production

• Business management

• Safe work practices

• Receptionist

• Basic math

• File organization

• Medical Coding

• Infection Control Training

• Medical software

• Administrative tasks

• Volunteer management

• Microsoft Outlook Calendar

• Substance abuse

• Social media engagement for prospecting

• POS systems

• Sales support

• Hospitality (3 years)

• Experience with individuals with substance use disorders

• Work ethic

• Appointment Setter (2 years)

• Document review

• Spreadsheet filtering

• Chairside Assisting

• Firewall

• Construction machinery maintenance

• Creativity and Ingenuity (10+ years)

• Sales analysis

• POS

• Metal fabrication

• Correspondence management

• Conflict management

• Sales lead qualification

• Medical administrative support

• Cash handling

• Hand tools

• Picking & packing

• Dental terminology

• Acute care

• Multitasking

• Product demos

• Client invoicing

• Outdoor work

• Human resources

• Customer relationship management

• Manufacturing

• Tooling

• Patience

• Data interpretation

• Assembly

• Continuous improvement

• Financial acumen

• Medical claims

• Purchase orders

• Forklift

• Writing skills

• Windows

• Transcription

• Attention to detail

• General ledger management

• Direct patient care

• Dump truck

• Fact checking

• Insurance Verification

• Public speaking (10+ years)

• Health information management

• Decision making

• Accounting (10+ years)

• Negotiation

• iOS

• Leadership

• Database administration

• Childcare

• Marketing

• Software troubleshooting

• Medical records

• Attention to detail (10+ years)

• Retail Sales

• Ability to follow instructions (10+ years)

• Productivity software

• Medical Office Experience

• Abnormal psychology

• Equipment safety procedures

• Child psychology

• Developmental psychology

• Customer support experience within healthcare industry

• Dental Receptionist

• Positive Psychology

• Some Spanish

• Medical Terminology

• Interpersonal communication

• Account management

• Night audit

• Microsoft PowerPoint

• Written communication

• Conducting sales calls

• Technical troubleshooting support

• Event coordination

• Outbound sales

• Laboratory Experience

• Retail distribution

• Insurance prior authorization

• Inventory management

• Phone communication

• Accounting and finance experience

• Deal closing

• Mobile devices

• HIPAA

• Contract review

• Microsoft Word

• Client communication

• Assistant manager experience (10+ years)

• Sales Associate (10+ years)

• Maintaining patient confidentiality

• Team management

• Mobile testing

• Records management

• Mail processing

• Store Inventory

• Customer service

• Medical collection

• Customer communication

• Communication skills

• Computer Skills

• Children

• Administrative experience within education industry

• Stocking

• Health insurance knowledge

• Technical Proficiency

• Word processing

• QuickBooks

• Greeting customers

• Front desk

• Office experience (10+ years)

• Management

• Help desk

• Cold calling (2 years)

• Developmental Psychology (10+ years)

• Commercial cleaning (2 years)

• Cash register

• Office experience

• Sewing machine (10+ years)

• Call center

• Google Workspace

• Non-disclosure agreements (NDAs)

• Order assistance

• Event planning

• Record keeping

• Research

• Merchandising

• Heavy equipment operator experience

• Dental Assisting

• Filing

• Personal assistant experience

• Problem solving

• Classroom experience

• Data entry

• Neuropsychology

• Workday

• Presentation preparation

• Data collection

• Social media platforms

• Spreadsheet charts

• Spreadsheet conditional formatting

• Customer support experience within hospitality industry

• Packaging

• Creative problem-solving

• Sterilization

• Appointment scheduling (2 years)

• Faxing

• Maintaining an organized workspace

• GMP

• Supervising experience

• Social media management

• Microsoft Outlook

• Conveyor installation

• Personable

• Spreadsheet data validation

• Accounts payable

• Handling customer inquiries

• Load & unload

• Factory

• Power tools

• Guest relations

• Desktop support

• Medical billing

• Interpersonal skills

• Client services experience within healthcare industry

• Experience with individuals with mental health conditions

• Lottery

• Customer relationship building

• Photocopying

• Zoom

• Databases

• Financial transaction processing

• Cash drawer handling

• Office management

• Retail math

• Report preparation

• Anatomy Knowledge

• Phone Etiquette

• Client interaction via phone calls

• Medical Scheduling

• Ability to follow instructions

• Assistant manager experience

• Office supply management

• Good dexterity and hand/eye coordination (10+ years)

• Integrity

• Travel scheduling

• Medical Imaging

• Initial Contact (sales skills)

• Providing product information

• Documentation review

• Presentation skills (10+ years)

• Phone answering

• Microsoft Access

• Typing

• Headcount reporting

• Writing skills (10+ years)

• Customer support

• English

• Vital Signs

• Networking through social media outreach

• Blueprint specification interpretation

• Masonry

• Organizational skills

• Accounting

• Administrative experience - Administrative experience (11-15 years)

• Grammar Experience

• Customer retention

• Warehouse experience

• Phone Surveys (2 years)

• Sales

• Calendar management

• Microsoft Teams

• Administrative experience within retail industry

• Project coordination

• Experience with children

• Report writing

• Retail sales transactions

• Customer issue escalation

• Administrative experience within finance industry

• Safety hazards

• Tax experience

• Managing patient records

• Remote work experience

• Facebook

• Ethernet

• Telecommunications headsets

• Medicare

• Project scheduling

• Clear language communication

• Climbing

Languages

• English

Awards

Certificate of Accomplishment

November 2025

I. Successful completion of introduction to CATI data collecting, basic customer communications, predictive dialing, script dialog, and generalized notation. Certifications and Licenses

Introduction to Computer Assisted Telephone Interviewing Certificate Introduction to Quality Certificate

Team Communication Certificate

Non-CDL Class C

Registered Dental Assistant

Driver's License

Certified Dental Assistant

Contact this candidate