Administrative Support Specialist
Resume:
Leticia A. Martinez
Las Cruces, NM 88001
@*************@*****.***
OBJECTIVE:
To obtain a position that will enable me to contribute and grow in your organization using my skills and knowledge to provide me an opportunity for continued professional development.
PROFESSIONAL EXPERIENCE:
Tender care- 2022-present
Answer phones
Rename faxes and upload to chart
Request medical records
Scan documents into chart
Empereon Marketing – 2013-2020
Account Manager
Servicing commercial accounts by selling products and conveying the customer to keep business relations.
Upgrade customer equipment.
Making inbound/outbound phone calls daily.
Scheduled software upgrade appointments
Offered discounts to meet client business needs.
Reading from scripts that describe products or services, in order to assist potential customers to purchase a product or service.
Obtain customer information such as name, address, and payment method, and enter orders into computers.
Adjust sales scripts to better target the needs and interests of specific individuals.
Adhere to development plan by entering sales and meeting monthly efficiency goals.
Comply with federal and state regulations, as well as company and client policy, with regards to the handling of consumer confidential information.
Enter customer data accurately and write updates and correspondence while adhering to client policies.
Comfortable speaking via phone with customers.
Able to solve practical problems and deal with a variety of situations.
Milagro Community Care 2011-2012
Greet patients and other visitors when they arrive
Answer patient questions and provide assistance when necessary
Distribute forms and paperwork to patients and check them over to ensure that required fields are completed properly
Collect co-pays
Field phone calls and respond to emails
Manage inventory of necessary office supplies and coordinate reordering
Switchboard operator
Runner
Scheduled appointments
Insurance prior authorizations
Medical records filing
Dr. Robert Woody Medical Assistant: 2009-2011
Front desk receptionist
Answered incoming calls, follow up calls
Switchboard operator, scheduled appointments
EEG tech
Insurance prior authorizations
Collections and filing
Foxworth Galbraith Lumber Company: 2007-2008
Administrative assistant
Processed contracts for construction jobs
Networked with subcontractors
Filing legal documents, reviewed and corrected documents
Invoicing
Insurance billing, account receivables
Assisted in hiring and scheduling interviews
EDUCATION AND TRAINING:
Odessa High School until completion
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