Client Services & Benefits Administrator
Resume:
Timothy Maynard
Sylmar, CA *****
********@*****.***
Professional Summary
Dedicated client service professional with 14 years of experience in benefits administration and customer support within the health and pension industry. Proven ability to multitask and manage high-pressure situations while training new employees and ensuring compliance with organizational guidelines. Skilled in effective communication and case management, leveraging strong analytical skills to resolve inquiries and enhance client satisfaction.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Program Coordinator
Hope The Mission
August 2023 to April 2024
● Monitor Clients to ensure that all property rules and guidelines are followed
● Coordinate with security that all non clients are not allowed entrance to the property
● Document all interactions regarding unauthorized activity between clients and staff
● Provide all requested items to clients and document what items are provided
● Maintain a clean office and ensure all maintenance orders are escalated to Management
● Train new employees with approved procedures and recommended protocols Premium Support
Motion Picture Industry Pension & Health Plans-Studio City, CA December 2017 to March 2024
● Administered COBRA enrolments & payments for Participants
● Research and resolve COBRA enrollment and payment inquires
● Send Payment Coupons & correspondence regarding missing requirements & payments
● Ability to Multi-task a variety of responsibilities Participant’s Service Center II
Motion Picture Insurance Pension and Health Plans
May 2017 to August 2017
● Ability to multitask a variety of responsibilities
● Experienced in use of database systems to analyze the customer’s situation
● Effective communication to explain multiple layers of details for health and pension benefits Customer Service Representative
Total Merchant Services
October 2014 to May 2017
● Ability to function in high pressure situations
● Effective self-management and project management abilities
● Able to perform mathematical computations
● Ability to multitask a variety of responsibilities
● Develop and maintain a thorough understanding of applicable products and services as they evolve Premium Services Representative
Motion Picture Industry Pension & Health Plans
Education
Network System Administration (Associates Degree)
ITT
October 2012 to June 2015
Computer Networking (Associate's degree)
Trade school
Skills
• Customer service
• Typing
• PowerPoint
• Employee orientation
• Organizational skills
• Communication skills
• Word
• Microsoft Office
• Computer skills
• Quality assurance
• CRM software
• Benefits administration
• Time management
• Case Management
• Data entry
• Hotel experience
• Windows
• Phone etiquette
• Leadership
• Document management systems
• Microsoft Excel
• Microsoft Outlook
• Excel
• Customer support
• Medical terminology
• Hospitality
• Supervising experience
• Office management
• Microsoft Word
• Front desk
• Microsoft Powerpoint
Certifications and Licenses
CPR Certification
First Aid Certification
Contact this candidate