Great time management, Great organization skills
Resume:
Anthony M. Facey
Boston, MA
***************@*****.***
********@*****.***
Skills:
●Proficient in IT service management and ticketing systems, including Remedy, Metrix, and Yardi.
●Experience with medical billing and coding systems such as Meditech, Beyond.net, Compass, Epic, Mass.gov database and HIPAA compliance.
●Strong technical, troubleshooting skills for Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
●Expertise in help desk management, customer service de-escalation, and IT support.
●Excellent organizational, time management, and communication skills.
●Proficient in system migrations and updates, Proficient in building expense reports and spreadsheet navigation
Education:
Cambridge College, Boston, MA
●Associate degree – Information Technology (07/2010 – 06/2014)
● BA, Business Management
●Technical Certificate in procurement / shipping and receiving
Year Up Boston, MA
●Technical Certificate in Computer Management
●Technical Certificate in Data Migration
●Certificate in Situational Awareness and Customer Relations
●Certification in Help Desk Support and Customer Liaison
Technical Expertise:
●IT Help Desk Support
●Software & Hardware Troubleshooting
●IT Inventory & Procurement Technical Documentation
●System migrations and database updates
Work Experience:
Department of Fire Services / Massachusetts Firefighter Academy
Fire Services Registration Administration 11/2025- Pending
●Manage incoming Firefighter applications and register applicant into the system for consideration/ acceptance
●Log attendance of all students/Firefighters that attended training course into Mass.gov database
●Answer in coming phone calls and help with any questions or navigation in the course training work
●Log test scores and feed back from training course into system for student/ Firefighter accreditation system
●Review Medical Examination report for proper time frame authorization
●Go through in coming Applications and consolidate all of the applicants attachments and pertinent information, for registration page and acceptance letters
●Send out emails of status updates and acceptance letters
●Register courses for students to attend
●Provided comprehensive administrative support including calendar management, meeting coordination, and handling internal and external communications.
Boston University
Administrative Assistant 03/2024 - 06/2025
●Managed IT inventory and facilitated procurement of hardware/software resources.
●Provided technical support for event setups, including AV and software configurations.
●Maintained and tracked budget-related IT expenses through expense reports.
●Assisted with troubleshooting alumni database issues and managed email triaging.
●Provided comprehensive administrative support including calendar management, meeting coordination, and handling internal and external communications.
●Provided support during User Acceptance Testing (UAT), helping coordinate test schedules and tracking outcomes.
●Collaborated with IT and business teams to support Salesforce-based workflows and access provisioning.
●Assisted in sprint planning and meeting coordination using Agile practices.
●Managed project documentation and issue tracking through tools like JIRA and SharePoint.
●Maintained and updated organizational charts and department documentation; supported department relocations and equipment moves.
●Reviewed and edited reports and presentation materials to ensure accuracy, clarity, and adherence to branding and formatting standards.
Harvard University
Education Coordinator 06/2023 - 03/2024
●Coordinated virtual learning platforms such as Canvas and Zoom.
●Maintained the integrity of student records and managed data entry for academic tracking.
●Provided technical assistance to faculty and students regarding webinar hosting and gradebook management.
●Prepared meeting agendas, recorded minutes, and tracked action items for recurring department and leadership meetings.
●Send follow-up communications to ensure timely completion of action items.
●Assisted in improving e-learning processes through IT solutions.
●Maintains a gradebook with assignments, grades, attendance.
●Finalizes gradebook for EM to support academic clearance process.
●Coordinates with EM and project coordinator to schedule year-end announcements.
Harvard Business School
Alumni Marketing and Communications Assistant 1/2023 - 6/2023
●Monitor the alumni magazine email inbox and triage messages.
●Read class notes in the alumni magazine for possible story ideas for the magazine.
●Assist in the creation of class notes by tagging photos with captions and other tasks as needed.
●Assist social media managers with updating social media tags and research.
●Process invoices and perform other admin tasks for the department as needed.
Harvard University School of Dental Medicine
Materials Assistant 05/2022 - 01/2023
●Shipping and receiving/ Logging inventory of medical supplies.
●Distribution of Medication and Materials to different departments.
●Supported Salesforce-driven inventory and procurement systems.
●Helped document system changes and data tracking using JIRA and internal ticketing tools.
●Participated in Agile team stand-ups and followed up on task assignments and dependencies.
●Assisted IT team with system updates and testing, contributing to UAT preparation.
●Assistant Coordinator in the organization of the stockroom.
●Restocking Supply station for Dental assistants to perform surgeries.
Harvard University Smith Campus (Contract assignment -Atlantic associates)
Mental/Behavioral Health Scheduling coordinator 08/2019 - 03/2020
●Answer any incoming calls/e-mails regarding Patient’s questions about Mental Health Services.
●Schedule patient appointments and update patient’s profiles in the Harvard University Data Base.
●Take copayments/ help patients pay off due balance.
●Assist MDs with hospitalization of students/ Put necessary paperwork together for hospital and ambulance.
●Provided Administrative support to the overall office in any capacity.
●Open / Close Office, Cash out medical payment registers and file paperwork for the day.
Boston Medical Center
Patient Access Services 01/2021 - 09/2021
●Utilized payer websites to verify insurance eligibility and update patient profiles.
●Managed data integrity within patient accounts, ensuring accurate billing and registration.
●Assisted in troubleshooting patient account discrepancies and processing payments
●Answered 50-60 calls regarding patient registration and accounting questions.
C.R.I. Community Research Initiative
IT Coordinator 03/2020 – 12/2020
●Provided IT support, system updates, and troubleshooting for staff.
●Managed patient document indexing for secondary quality control and screening.
●Assisted in hardware replacements and software updates for organization-wide systems.
●Communicated IT-related changes and project updates to stakeholders.
Beth Israel Deaconess Health Care
Patient Financial Services Coordinator 09/2018 - 08/2019
●Processed insurance claims and coordinated billing investigations with providers.
●Developed spreadsheets to analyze coding discrepancies and billing trends.
●Answer 40-60 calls daily/ answer e-mails regarding patient medical bills.
Boston University School of Social Work (Contract assignment)
Senior Program Coordinator for online School of Social Work 7/18 - 12/18
●Provided Administrative support to the field Education Staff.
●Maintain Regular e-mails, Phone calls and other communications with students regarding classes or seminars.
●Link students to their courses, their advisors and their internships through an online database called Sonia.
●Assist in planning department events for online program students/ Sending out informational e-mails regarding their course of study.
●Assist with onboarding of new advisors and students they are responsible for Updating online student’s classes and course work via web base.
East Boston Neighborhood Health Center (Contracted Role with Aerotek)
Administrative Assistant 12/17 - 7/18
●Responsible for updating the Epic database with new accounts or missed payments.
●Issue and post bills, receipts and invoices.
●Check the validity of debit accounts in the Epic database.
●Manage the status of accounts and balances and identify inconsistencies.
●Ensure all clients remain informed on their outstanding debts and deadlines.
●Post and send bills to clients as necessary.
Mount Auburn Hospital
Pre-Admission Review Analyst 08/2016 - 11/2017
●Verified and updated insurance authorizations within the Meditech database.
●Assisted in reviewing and rectifying discrepancies in patient healthcare coverage.
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