Experienced Customer Support & Design Professional

LENIQUE YOUNG

Decatur, GA

*********@*****.*** 480-***-****

PROFESSIONAL SUMMARY

With 5+ years in telecommunications online customer support, I excel in using various platforms to advertise, market and boost customer satisfaction by 25% and resolve 90% of issues within 24 hours. Proficient in communication and problem-solving.

SKILLS

• Telecommunications

• Problem-solving skills

• Attention to detail

• Technical proficiency

• Continuing education

• Organizational skills

• Ability to multi-task

PROFESSIONAL EXPERIENCE

Self-Employed, Decatur, GA December 2023 –Present

Hair Braider

• Braided hair in regular natural braids, box braids, with extensions.

• Increased customer satisfaction by providing personalized hair braiding services tailored to individual preferences and needs.

• Utilized various tools such as combs, shears, and hair extensions to create a wide variety of braided hairstyles.

• Created beautiful braiding styles to accentuate client faces.

• Recommended products to extend life of braids.

• Consistently received positive feedback from clients, resulting in increased repeat business and referrals.

Bare Cross LLC., Decatur, GA April 2021 - Present

Owner

• Sketched artistic and fresh designs for consideration.

• Designed seasonal styles according to upcoming trends and popular color palettes.

• Conducted market research to identify emerging trends

• Created unique and trendsetting garments, securing a loyal customer base.

• Selected fabrics, patterns and trims to use in final designs and meet desired aesthetics and quality standards.

• Worked with photographers and to showcase products for optimal visibility.

• Developed unique fabric patterns and textures, setting new industry standards for quality and creativity.

• Increased customer satisfaction by 4% on in-store and online surveys by demonstrating empathy and assisting customers to resolve their issues.

• Created a new appointment process that reduced patient waiting time by 15 minutes. Maximus, Phoenix, AZ October 2024 – November 2024

Customer Service Representative

• Responded to customer requests for products, services, and provided information.

• Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.

• Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.

• Participated in the onboarding and initial training period with Maximus. Concrete Moving, Phoenix, AZ February 2022 – August 2024 Appointment Setter

• Scheduled appointments with potential customers.

• Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling an appointment.

• Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.

• Answered phone calls and addressed questions from potential customers. EDUCATION

Phoenix College, Phoenix, AZ April 2016

General Studies Coursework

ACCOMPLISHMENTS

Author of Bestie, Year of Publication 2025

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