Document Review & Data Analytics Professional

Monika Kandukuri

Email: *****************@*****.*** Phone: 602-***-**** Location: Phoenix, AZ

Work Authorization: L2 EAD (Authorized to work in the U.S.)

PROFESSIONAL SUMMARY

Detail-oriented Document Review and Data Analysis professional with 3 years of experience working in high-volume, production-based environments. Skilled in researching, analyzing, and validating financial documents and payments to identify and correct errors. Strong ability to perform mathematical calculations, cross-reference data across multiple systems, and follow procedural manuals to ensure accuracy and compliance. Known for meeting tight deadlines while maintaining exceptional quality and customer focus.

CORE COMPETENCIES

• Document Review, Validation & Quality Checks

• Data Research, Analysis & Reconciliation

• Banking Credits & Debits Processing

• Claims Review, Analysis & Resolution

• Mathematical Calculations & Financial Accuracy

• Error Identification, Root Cause Analysis & Resolution

• Multi-System Navigation & Data Entry

• Attention to Detail & Compliance Adherence

• Deadline Management & High-Volume Work Handling

PROFESSIONAL EXPERIENCE

Data Analyst

Tata consultancy services – Bengaluru, INDIA 09/2021– 12/2024

• Analyzed customer support data - tickets, emails to identify trends, root causes, and recurring issues impacting customer experience.

• Created and maintained dashboards and reports to track KPIs such as ticket volume, resolution time, SLA compliance, CSAT, and first-contact resolution.

• Partnered closely with Customer Support Representatives and team leads to provide actionable insights that improved response time and service quality.

• Validated and cleaned data from multiple systems (CRM, ticketing tools, internal databases) to ensure reporting accuracy and consistency.

• Performed adhoc analysis to support escalations, identify high-impact issues, and prioritize operational improvements.

• Assisted support teams by translating data findings into clear recommendations, documentation, and process improvements.

• Monitored customer error patterns and system issues, supporting proactive issue resolution and reduced repeat contacts.

• Supported training and knowledge base improvements by analyzing performance gaps and common customer inquiries.

• Ensured data accuracy by cross-referencing reports, performing quality checks, and following documentation standards.

• Worked in a fast-paced, deadline-driven environment while supporting multiple stakeholders

Customer Service Representative

Emids Technologies – Bengaluru, INDIA 04/2017– 09/2021

• Researched, analyzed, and validated financial documents and payments requiring detailed review.

• Identified and corrected system-generated and customer-related errors by cross-referencing data across multiple systems.

• Performed mathematical calculations to verify accuracy of transactions, credits, and debits.

• Followed procedural manuals and compliance guidelines to ensure consistent and accurate processing.

• Maintained high productivity and accuracy in a deadline-driven, production-based environment.

• Collaborated with team members to resolve complex discrepancies and support customer needs.

EDUCATION

Bachelor of Technology (B.Tech) – Information Technology

Narayana Engineering College, Nellore, India 2013

ADDITIONAL SKILLS

• Strong critical thinking and problem-solving skills

• Ability to manage changing priorities and high workloads

• Experience working independently and collaboratively

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