Administrative Professional in Healthcare Operations

Shae’Lynn Cleveland

North Plainfield, NJ 908-***-**** *****************@*****.***

Professional Summary

Organized and compassionate administrative professional with 5+ years of experience supporting healthcare teams and managing front-office operations. Skilled in patient scheduling, record management, insurance verification, and HIPAA compliance. Known for providing exceptional customer service, maintaining accurate documentation, and improving workflow efficiency through strong communication and technical skills. Seeking to contribute to a medical office or healthcare facility that values efficiency, teamwork, and patient-centered care.

Education

University of Phoenix

Associate of Arts in Business Management — Expected 2026 Bachelor of Science in Accounting — Expected 2028

Professional Experience

Plainfield Board of Education — Transportation Aide / Office Assistant Plainfield, NJ Nov 2017 – Present

1 Provide administrative and operational support to the Transportation Department, ensuring compliance with safety and district policies.

2 Developed and implemented the department’s DocuSign workflow, reducing approval turnaround time and improving document accuracy.

3 Coordinate and track field trip approvals, including logistics, permission forms, and district compliance.

4 Maintain communication with administrators, parents, and staff to support smooth daily operations. Mountain Surgery Center — Medical Receptionist / Administrative Assistant West Orange, NJ Sep 2020 – May 2022

1 Managed front-desk operations, including scheduling appointments, greeting patients, and processing check-ins/check-outs.

2 Verified insurance coverage and handled billing inquiries with accuracy and professionalism. 3 Maintained electronic medical records (EMR) and ensured strict HIPAA compliance. 4 Supported healthcare providers with administrative tasks and coordinated office logistics to improve daily workflow.

Zelis Healthcare — Database Administrator

New Jersey Jul 2022 – Apr 2023

1 Entered and verified sensitive healthcare data to maintain accuracy and integrity of internal databases.

2 Organized and digitized medical and administrative documents for improved accessibility. 3 Supported reporting and data management functions to enhance internal processes. Mount Zion AME Church — Creative Director

Plainfield, NJ Mar 2020 – Present

1 Lead creative direction for branding, visual communications, and digital content for events and community outreach.

2 Collaborate with leadership on event planning and marketing strategies. 3 Manage production of design materials, including flyers, greeting cards, and digital assets. NJC Young People’s Division — 1st Vice President

New Jersey Apr 2016 – Oct 2022

1 Planned and executed youth events for participants aged 2–26, overseeing logistics, scheduling, and communications.

2 Served as secretary, photographer, and creative lead to support multiple community projects and initiatives.

Skills

1 Medical Office Administration

2 Patient Scheduling & EMR Management

3 Insurance Verification & Billing Support

4 HIPAA Compliance

5 Data Entry & Record Management

6 Calendar & Schedule Coordination

7 Microsoft Office Suite (Word, Excel, Outlook)

8 Communication & Customer Service

9 Creative Design & Event Coordination

References available upon request

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