Quality Administrative & Personal Care Professional
Resume:
Karlisha Sailsman
New Bedford, MA *****
***************@*****.***
Professional Summary
Results-driven quality administrative assistant and personal care assistant with 10 years of experience in healthcare and customer service. Proven expertise in managing patient care, overseeing administrative tasks, and ensuring compliance with safety standards. Demonstrated leadership in training and developing staff, enhancing operational efficiency, and maintaining high-quality service. Committed to delivering exceptional patient experiences and fostering a supportive environment in healthcare settings. I will be currently relocating to GA, from Boston MA, in february 2026 .I will be open to zoom calls or phone interviews.
Work Experience
PCA Personal Care Assistant
Southcoast Health System-New Bedford, MA
August 2024 to Present
Working overnight watching patient . Cooking, giving medication Quality Administrative Assistant
Sunburst EMS-West Bridgewater, MA
July 2023 to Present
Desco ESD testing, running reports, answering phones and email in a timely manner. Training data base,keeping up with all new employees and their competencies DCO process log :create documents for updates
Create internal audit folders for managers
Lab Technician
Shawmut Corporation-West Bridgewater, MA
June 2019 to April 2023
Lab technician
Textile
Testing military and firefighters fabric working with medical gowns n mask Imputing test results
Answering phone calls
Call Center Representative
DST Systems-Canton, MA
October 2018 to June 2019
Reset passwords and usernames.
Store Manger
Sally's Beauty-Brockton, MA
April 2014 to January 2017
• Develop the strategies necessary to achieve sales results through business analysis, action planning, effective communication, and consistent accountability
• Protect customers, employees, and store assets by ensuring that all staff follows safety and security rules and procedures by utilizing OSHA guidelines.
• Effectively oversee all store operations with an emphasis on maintaining the assigned budget, increasing sales up to 5%, and handling high volume of inventory
• Ensure that the optimal customer experience is achieved by keeping up with excellent store appearance, maintaining high standards of merchandising, and coordinating special promotional activities as assigned
• Hire, train, develop, and lead staff to ensure that employees are providing superior customer service and performing to their highest potential
Front end Supervisor
Restaurant Depot-Norwood, MA
January 2013 to April 2014
• Greeted all customers and provided them with prompt, courteous service and assistance
• Trained, observed and developed front end staff
• Oversaw daily reconciliation and balancing of drawers, house fund, lottery and other areas as necessary Front End Manager
Price Rite-Brockton, MA
July 2009 to January 2013
• Complied with all store rules, company policies, safety requirements, security standards and all local, state and federal health and civil code regulation
• Adhered to security policies and procedures
• Reconciled daily the balancing of drawers, house funds, lottery and other areas as necessary Quality Engineer asst
Education
Brighton High School-Brighton, MA
2003 to 2007
High school diploma
Skills
• Typing
• Management
• Data entry
• Packaging
• Home care
• Customer service
• Cash register
• Quality control
• Payroll
• Communication skills
• Working with people with autism
• Front-end development
• Medical office experience
• Dementia care
• Implementation of OSHA safety standards
• Alzheimer's care
• Windows
• Home health - Home health experience (1-2 years)
• Microsoft Office
• Supervising experience
• Assembly
• Patient interaction
• Phone etiquette
• Organizational skills
• Office management
• ISO 9001
• QA/QC
• Office experience
• Manufacturing
• Senior care
• Microsoft Word
• Microsoft Outlook
• Patient care
• Front desk
• Payroll processing
• Computer skills
• Quality assurance
• English
• HIPAA
• Administrative experience
• Merchandising
• Microsoft Access
• Call center experience
• Care plans
• Caregiving
• Filing
• Public health
• Patient monitoring
• Time management
• Patient observation
• Dental office experience
• Microsoft Excel
• PCA
• Sales
• Childcare
• Laboratory experience
Languages
• English
Certifications and Licenses
Driver's License
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