Customer Support & Front Desk Specialist Resume Summary
Resume:
Kelly Miller
Receptionist/Medical Receptionist/Billing posting/Administrative Abbott, TX ************@*****.***
Medical Receptionist, Front Desk
Authorized to work in the US for any employer
Work Experience
Personal Assistant
Texas Language Connections- Axtell, TX
August 2024 to July 2025
Payroll, personal care for spouse, care for property, organize office and house, organize garage. Over see remodel in upstairs of house. Care for animals. Anything requested by employer.
Medical Receptionist
Waco Foot & Ankle - Woodway, TX
March 2023 to April 2024
Answer phone, scheduling appointments, verifying insurance through company software, checking emails, pulling NP intake daily as they come in, updating patient information when needed, keeping record of daily patient tally’s for office and surgical for all providers and what ever is asked by administration.
Customer Service Representative
City of Austin Utilities/Austin Energy/AppleOne - Austin, TX May 2022 to January 2023
Answering the phone(remotely), assisting customers by answering questions, scheduling start/stop/ reschedule of services, setting up Payment Arrangements/Pay Plans, Accepting pledges from Assistant Agencies on customers behalf while keeping a caring professional, confidentiality in place to ensure the one call solution and satisfaction of customers.
Front Office Receptionist
Dr. Rosenthal. 817- 423-3937 - Fort Worth, TX
August 2021 to October 2021
Make appointments, collecting insurance information and verifying coverage. Answering the phones in a professional polite manner. Directing calls to appropriate personnel when needed. Making sure that all patients are check in in a timely manner to ensure the flow of the office.
Legal Secretary
Mauerhan and Associates,P.C. 817-***-**** - Azle, TX
February 2021 to June 2021
Personally answered phones of some volume. While answering the phones obtain information from potential clients in order for Attorney M. Adam Mauerhan could decide if there was just cause for a case. Made sure that all medical records were in the clients file to ensure success in the court room for trial. I reviewed the medical portion of a client file to ensure no information needed for the case was missing. Schedule all appointments personal and professional for M. Adam Mauerhan on three different calendar’s.
Insurance Specialist
EH Medical - North Richland Hills, TX
November 2020 to December 2020
•Verification of insurance
•Enter all incoming insurance payments to spread sheet for documentation
•Scan all checks and EOB to the billing department.
•Learn the Genesis system for billing purposes
•Answer insurance/billing questions as they arise.
Patient Care Services
North Texas Orthopedics and Spine Surgery. 817-***-**** - Grapevine, TX
December 2016 to March 2020
Check in/ Check out patients
1.Verify patients insurance, co-pay, deductibles, co-insurance and OOP.
2.Import patient information, accurately and in a timely manner.
3.Schedule follow up appointments.
4.Post payments for the day, balance for the day.
5.Answer phones, direct to appreciate Department schedule patient if needed with appropriate provider.
6.Cover Physical Therapy front desk as needed.
7.Make sure supplies are stocked. If need supplies put order into HR. Department.
8.Help patients understand their bill. What insurance paid, contracted rates and their portion. But creditsto outstanding balances to accurately bill patients.
9.Any other duties as assigned by Managers/immediate supervisor.
Patient Service Representative
Envision Radiology - Keller, TX
September 2013 to October 2016
76244
•Answering phones
•Checking patients in, collection copays/co-insurance, updating patients information.
•Open office M-F, turn phones off service, check voicemail, check courier list, bake cookies for patients,check fax que for any failed faxes, check center alerts in request que, check same day appointments for outstanding authorizations, work faxes, leave follow up notes when needed.
•Call and schedule patients in the schedule ready que and schedule attempted que.
•Send faxes, emails as needed for Dr. Offices and patients.• Give patients prep for various exams MRI's, CT's and US's
•Occasionally stay late to help get things caught up.
•Work occasional weekend coverage.
Medical Receptionist, Front Desk, Dictation
Metroplex Cancer Specialists. Dr. Drinkard and Dr. Hosur - Keller, TX February 2012 to September 2013
•Answering multi-line phones
•Checking patients in, collecting copays, updating patient information in two different computerprograms
•Print Superbills for next day and few outstanding patient balances and write onto Superbills• Some pulling of charts for the next day including making new patient charts
•Coping and pasting dictations for Dr. Hosur, M.D.
•Faxing office notes and other documents to other doctors
•Medical Records, copying and mailing to Insurance Companies and other medical facilities.
•Calling or faxing insurance company(s) to get proper authorization for patients that have been referredto other physicians within their network providing all needed documentation to ensure complete patient care
•Scheduling of X-rays, CT Scans and admitting patients to hospital. (Authorization when needed)
•Check faxes and scan into indexing then give to appropriate person
Medical Receptionist, Front Office, Transcriptionist
Northhills Family Medicine. 817-***-**** - Keller, TX
January 2005 to February 2012
*Check patients in and entering their updated information (Citrix)
*Check patients out, collecting co pays
*Entering billing charges and balancing out for the day.
*Pull charts for following day
*Filing charts back
*Answering phones and making appointments
*Transcribing for Dr. Sweller
*Any other duties that is asked by the Doctor, Office Manager and/or Supervisor
*Pre-loading charts into computer system
*Train people to do front desk check in and out * Assist patients
*Rooming patients, taking blood pressure, temperature and weight
Medical Receptionist, Front Desk
The Urology Center of Southern - Nashua, NH
1999 to 2004
*Check Patients In, having patients update information and entering into computer (EMD)
*Check Patients Out, collecting co pays* Scheduling and re-scheduling appointments.
*Answering phone.
*Making bank runs and any other errands needed done by Office Manager.
*Filing Charts
*Pulling Charts for next day visits
*Assist Patients
Education
High school diploma in N/A
North West High School - Justin, TX
Skills
•EMR Systems (3 years)
•Medical Receptionist (10+ years)
•Receptionist (10+ years)
•Medical Records (10+ years)
•Data Entry (10+ years)
•Microsoft Word (10+ years)
•Medical Terminology (10+ years)
•Filing (10+ years)
•Customer Service Skills (10+ years)
•Billing (2 years)
•Transcription (4 years)
•Citrix (2 years)
•Insurance Verification (10+ years)
•Medical Scheduling (10+ years)
•OOP (10+ years)
•Medical Billing
•HIPAA (10+ years)
•Medical Office Experience (10+ years)
•Multi-line Phone Systems
•Medical Coding
•Patient Care (10+ years)
•CPT Coding
•Vital Signs
•Negotiation
•Customer Service (10+ years)
•Microsoft Office
•Typing (10+ years)
•QuickBooks
•Microsoft Excel
•Microsoft Outlook
•Time Management
•Data Collection
•English
•Word processing
•Clerical experience
•Front desk
•Microsoft Powerpoint
•Medical Imaging
•Office experience
•Administrative experience
•ICD-9
•Phone Etiquette
•Documentation review
•Anatomy knowledge
•Bookkeeping
•Medical collection
•ICD-10
•Basic math
•EHR systems
•Windows
•Computer literacy
•Ophthalmology • Accounting
Assessments
Medical billing — Proficient
April 2022
Understanding the procedures and forms used for medical billing
Full results: Proficient
Medical billing — Proficient
February 2023
Understanding the procedures and forms used for medical billing
Full results: Proficient
Data entry: Attention to detail — Proficient
February 2023
Maintaining data integrity by detecting errors Full results: Proficient
Office manager — Proficient
January 2022
Scheduling and budgeting Full results: Proficient
Managing accounts in QuickBooks — Proficient February 2023
Using QuickBooks software to manage business financials
Full results: Proficient
Administrative support professional fit — Proficient
December 2020
Measures the traits that are important for successful administrative support professionals. Full results: Proficient
Protecting patient privacy — Proficient
January 2022
Understanding privacy rules and regulations associated with patient records
Full results: Proficient
Attention to detail — Proficient
October 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Bookkeeping — Proficient
April 2022
Calculating and determining the accuracy of financial data
Full results: Proficient
Customer focus & orientation — Proficient June 2021
Responding to customer situations with sensitivity Full results: Proficient
Scheduling — Proficient
March 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts
Full results: Proficient
Administrative support professional fit — Proficient
October 2020
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
December 2021
Knowledge of various Microsoft Excel features, functions, and formulas
Full results: Proficient
Verbal communication — Proficient October 2021
Speaking clearly, correctly, and concisely Full results: Proficient
Work motivation — Proficient
October 2021
Level of motivation and discipline applied toward work
Full results: Proficient
Retail customer service — Proficient
April 2022
Responding to customer situations in a retail setting
Full results: Proficient
Work motivation — Proficient
April 2022
Level of motivation and discipline applied toward work
Full results: Proficient
Work style: Reliability — Proficient
May 2022
Tendency to be reliable, dependable, and act with integrity at work
Full results: Proficient
Work style: Professionalism — Proficient
February 2023
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Delivery driver — Proficient
August 2023
Interpreting instructions or signs and solving problems
Full results: Proficient
Sales skills — Proficient
April 2022
Influencing and negotiating with customers Full results: Proficient
Call center customer service — Proficient
February 2023
Demonstrating customer service skills in a call center setting
Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work
Full results: Proficient
Administrative assistant/receptionist — Proficient
July 2021
Using basic scheduling and organizational skills in an office setting
Full results: Proficient
Administrative assistant/receptionist — Proficient January 2022
Using basic scheduling and organizational skills in an office setting
Full results: Proficient
Basic computer skills — Proficient
April 2022
Performing basic computer operations and troubleshooting common problems
Full results: Proficient
Warehouse safety — Proficient February 2023
Using safe practices in a warehouse setting Full results: Proficient
Medical receptionist skills — Proficient
April 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Customer service — Proficient
June 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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