Review & Data Analytics Specialist
Resume:
LATISHA PHILLIPS
*******.************@*****.***
Summary of Qualifications
Communication - Deals with internal and external customers at all levels via telephone and email, to ensure successful communication via actively listening and probing questions. Problem solving - Resolves in an independent manner and with internal and external resources to find appropriate resolutions, efficiencies and high level of quality. Enjoy sharing knowledge and encouraging development of others to achieve specific team goals. Systems knowledge – Computer, Photoshop and Internet literate. Experience in preparing and analyzing reporting data for management accurately and to timescale. Experience
May 2017 to September 2025
RedSky Risk Services, USBank, Review Support Analyst
Review appraisal reports to insure accuracy
Keep close contact with appraisers and clients via phone and email with updates on any delays or issues with an appraisal
December 2012 to May 2017
Rels Valuation; Order Placement, Recruiting
Call and place appraisal orders with appraisers
Keep close contact with clients with updates on any delays or issues with an appraisal.
Recruiting vendors to join the appraisal panel.
July 2012 to November 2012
WEB.COM CUSTOMER SERVICE; RETECTION SPECIALIST
Provide customer service for small to medium business owners.
Provide search engine optimization.
Assist in website modifications.
Tech support.
January 2010 to January 2012
WHELAN SECURITY; LICENSED SECURITY GUARD
Customer service; Inform/warned violators of rule infractions like smoking, loitering, carrying forbidden items and providing directions. At times, having to provide escorts. Prepare reports and routine.
Daily patrolling on foot or on vehicle to assure the security of assigned area.
Monitor, examine and report irregularities like leaking water pipes, presence of unauthorized persons, secure gates, doors and windows to determine the security. Performed routine checks of street lights and emergency call boxes to ensure functioning.
July 2005 to August 2008
TRANSPORTATION SECURITY ADMINISTRATION; MSP INTERNATIONAL AIRPORT
Conflict Management: Anticipate and take steps to prevent counter-productive confrontations. Manage and resolve conflicts in a constructive manner.
Multitasking: Manage a high volume of work by balancing competing deadlines and priorities effectively amongst a variety of diverse tasks.
Attention to Detail: Thorough and precise when performing security screening; consistently provide accurate and high-quality work.
Customer Service: Work quickly and proactively adjust stations and staffing levels to ensure screening processes are completed swiftly. Polite and friendly with the ongoing commitment to continuous improvement of services.
Equipment Proficiency: Operate security equipment such as passenger and baggage X ray technology, explosive trace detection, passenger screening wands, magnetometer
/walk through metal detector, two-way radios. Assist in training of new employees. Education
RASMUSSEN BUSINESS COLLEGE; EAGAN, MN
CRIMINAL JUSTICE
References
Personal references provided on request
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