HR Operations & Strategy Partner
Resume:
Josh Steele
**********@*****.***
North Charleston, SC
Human Resources Business Partner Talent and People Operations Strategic HR professional with strong experience across recruitment, HR operations, HRIS administration, and employee relations in multi-site environments. Known for improving workflows, strengthening compliance, and partnering with leaders to drive people strategy, organizational alignment, and workforce results. Brings a balanced combination of technical HR capability and strong relationship building, with a steady approach that improves retention, engagement, and execution. Professional Highlights
• Partner to multi-site leadership teams supporting workforce planning, employee relations, staffing alignment, and compliance across operations
• Led recruitment and HR support for high volume driver hiring environments, improving interview flow, onboarding accuracy, and compliance timelines
• Supported HRIS integrations, systems training, and data accuracy initiatives that improved labor tracking, payroll alignment, and workforce reporting
• Delivered consistent support to field leaders, resolving employee relations issues, improving communication, and supporting a positive workplace culture
Professional Experience
WeDriveU, North Charleston, SC
Human Resources Business Partner 2024 to Present
Support daily HR operations and broader people strategy for a national transportation workforce across 46 U.S. locations, partnering with Operations, Safety, and Corporate HR to strengthen organizational effectiveness and drive business outcomes. Serve as the primary HR advisor for field leadership, providing guidance on workforce planning, staffing strategy, compliance alignment, performance management, and overall employee experience.
• Lead HR partnership for frontline and support employee groups including CDL, Paratransit, Mechanics, Dispatch, Road Supervisors, and Utility staff, ensuring alignment between operational needs and workforce capabilities.
• Drive end to end hiring processes by managing applicant flow through Fountain, maintaining accurate data, monitoring conversion stages, and resolving bottlenecks to accelerate time to hire.
• Oversee all DOT and safety sensitive compliance requirements through Fleetworthy and CerteDrive including MVR reviews, DOT physicals, drug testing, and certification tracking to safeguard regulatory adherence.
• Manage complex employee relations issues including investigations, corrective actions, counseling, documentation, and separations while ensuring consistency, fairness, and risk mitigation.
• Execute workforce transactions including terminations, status changes, job adjustments, and incident documentation while maintaining data integrity and proper audit trails across systems.
• Partner with regional and local leadership to build retention strategies, address turnover trends, improve communication practices, and strengthen overall workplace culture and engagement.
• Use HR data and field insights to identify workforce risks, staffing gaps, and operational challenges, recommending solutions that improve productivity, employee engagement, and organizational stability.
ALG Senior, Hickory, NC
HRIS Specialist 2020 to 2024
Supported a 6,000 employee senior living organization across nine states, serving as a key resource for HR systems administration, data accuracy, workforce reporting, and HR operational workflows. Played a central role in improving HR technology adoption, supporting system expansions, and ensuring clean, reliable data across payroll, recruitment, benefits, and compliance processes.
• Administered HRIS platforms supporting payroll, time and labor, benefits, performance, and recruitment functions while providing hands on training and guidance to leaders and community teams.
• Supported HRIS integrations during two large scale acquisitions, contributing to data migration, configuration updates, testing, and onsite training in Texas and South Carolina.
• Partnered with Finance to monitor labor spend, reconcile workforce data, and improve reporting accuracy tied to census driven staffing models and budgeting needs.
• Managed full offboarding workflows including system terminations, documentation processing, multi system updates, and coordination with HR and payroll to maintain accurate employee records.
• Led onboarding processes including benefits enrollment, tax documentation, compliance forms, and HR system setup to ensure a smooth and compliant new hire experience.
• Conducted wage audits, processed unemployment claims, and completed employee verification requests while maintaining strict confidentiality and data integrity.
• Delivered in person and virtual HRIS and scheduling system training for community leaders, improving system adoption, accuracy of timekeeping practices, and overall HR operational consistency.
• Acted as a technical liaison between HR, Finance, and Operations to troubleshoot system issues, identify data discrepancies, and recommend process improvements that reduced manual work and strengthened compliance.
PakMail, Seneca, SC
Assistant Manager
2015 to 2020
Supported daily store operations for a high volume shipping and logistics business, contributing to workflow optimization, customer service excellence, and team performance. Played a key role in improving operational efficiency and strengthening service standards.
• Improved workflow efficiency by 15 percent by redesigning packing, shipping, and in store processes that reduced wait times and increased throughput.
• Managed inventory, shipping materials, and vendor relationships to ensure consistent supply levels and uninterrupted daily operations.
• Trained, coached, and supervised staff to deliver reliable customer service, maintain operational accuracy, and follow safety and quality standards.
• Assisted with scheduling, cash handling, and routine store administration to support overall business performance.
• Resolved customer issues with a focus on service, communication, and problem solving, contributing to strong repeat business and customer satisfaction.
Education
Associate of Science in Business Management
Tri County Technical College Seneca, SC June 2019 Core Skills
• Recruiting and Talent Acquisition
• HRIS Systems (CHR, Smart Links, Millennium, Fountain)
• Employee Relations and Compliance
• Training and Onboarding
• Data and Reporting
• Payroll and Benefits Support
• DEI Support
• Interpersonal Communication
Professional Attributes
Dependable, detail oriented, and people focused. Committed to supporting leaders, improving processes, and contributing to strong workplace cultures. Core Competencies
● Human Resources Business Partnership
● Talent Acquisition and Workforce Planning
● Employee Relations and Investigations
● HRIS Systems Administration
● Compliance and Risk Mitigation
● Onboarding and Training
● Data Reporting and Insights
● Multi site HR Support
● Leadership Coaching and Support
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