Administrative Assistant with Real Estate & Finance Focus
Resume:
Pamela VanGenderen
Bridgeville, DE
*****************@*****.***
Skills
Administrative & Office Management
- High-level administrative support across property management, real estate, and financial services
- Strong organizational skills; ability to manage multiple priorities and meet deadlines
- Accurate data entry, document preparation, reporting, and correspondence
- Skilled in scheduling, appointment coordination, and pipeline management
- Experienced in drafting letters, memos, and professional communications
- General phone support, customer service, and homeowner interaction Additional Skills
- Homeowner service and conflict resolution
- Collections, delinquency reduction, and account resolution
- Negotiating payment plans
- Collaboration with legal teams
- Property management software: CINC / CINC WebAxis
- Microsoft Office Suite: Word, Excel, Outlook
- Attention to detail and strong follow-through
Work Experience
Administrative Assistant & Collections Specialist
First Real Estate Management, LLC (FREM) — July 2020 to December 2025
- Reviewed delinquency reports and posted applicable fees
- Contacted homeowners to resolve outstanding balances
- Negotiated payment plans and documented agreements
- Collaborated with legal team on escalated accounts
- Resolved long-standing delinquent accounts
- Provided general phone and front desk support
- Communicated with homeowners via phone, email, and walk-ins
- Handled administrative reporting, data entry, and documentation Renovation Concierge Specialist
HomeBridge Financial Services, Inc. — May 2013 to August 2019
- Managed FNMA, FHA, and VA renovation loan processes
- Maintained loan pipelines from pre-qualification through closing
- Liaison between loan officers, underwriters, contractors, borrowers, and consultants
- Collected and validated renovation documents
- Maintained contractor insurance and licensing
- Assisted in implementing contractor validation procedures Client Support Specialist
Legacy Investment & Management — May 2010 to October 2012
- Dispatched and coordinated maintenance calls
- Scheduled maintenance appointments
- Generated, updated, and closed work orders
- Routed invoices for billing
- Drafted memos and letters
- Assisted with monthly management reports
- General administrative and phone support
Realtor / Sales Associate (Full-Time)
W.F. Chesley Real Estate — February 2000 to January 2010
- Coordinated inspections, settlements, and showings
- Used MRIS to price homes and prepare offers
- Created marketing materials
- Routed confidential paperwork
- Conducted feasibility studies for rehab projects
- Evaluated repair costs and ROI potential
- Oversaw renovation budgets and timelines
Education
Real Estate License
Executive Secretarial Program — Central City Business Institute, Syracuse NY (1991) Diploma in Business — Cato-Meridian Central School (1982)
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