Bilingual Data Entry and Remote Customer Support Specialist

Rosa Isela Duarte

Looking for remote job positions only.

Phoenix, AZ 85041

************@*****.***

+1-602-***-****

Professional Summary

• Fluent in both English and Spanish

• Work well on my own or as part of a team.

• Looking for a fast pace remote position.

• Computer Technology savvy including using different web browsers, email and online chat.

• Type 60 wpm, Data Entry 12,000 K.S.P.H.

High proficiency in customer service, written communication and attention to detail. Able to maintain composure in highly stressful situations. Attend to details and pursue quality in accomplishing tasks. Adhere to all workplace and trade safety laws, regulations, standards, and practices. Manage priorities and resources to achieve goals in a timely manner. Committed to learning and self improvement. Authorized to work in the US for any employer

Work Experience

Remote Customer Service Representative

IntouchCX-Mesa, AZ

October 2023 to Present

• Assist customers through inbound calls regarding vehicle information, warranty or repairs needed.

• Troubleshoot Blue link app and website concerns, guide through resetting pin and passwords.

• Help resolve customer complaints.

• Provide a meaningful and positive experience with every interaction.

• Learn and retain a thorough working knowledge of all existing and new products and services. Care for family.

Home-Phoenix, AZ

January 2017 to October 2023

Stayed home to care for children still in school.

Member Service Representative

Aerotek Staffing-Tempe, AZ

July 2014 to January 2017

• Assist customers through inbound calls regarding regarding healthcare coverage.

• Provide a meaningful and positive experience with every interaction following HIPAA guidelines.

• Entered updates into the company database

• Learn and retain a thorough working knowledge of all existing and new products and services. Customer Service Representative

Logisticare-Phoenix, AZ

December 2010 to April 2014

• Assist customers through inbound calls up to 100 calls per day to coordinate non-emergency medical transportation reservations.

• Provide a meaningful and positive experience with every interaction following HIPAA guidelines.

• Entered updates into the company database

Bookkeeper Assistant

Alvidrez Bookkeeping-Phoenix, AZ

March 2002 to November 2010

• Income tax preparing and filing.

• Identified, collected, and organized data for analysis and decision-making in a timely manner.

• Entry of financial records and calculations.

• Checked figures for correct entry and mathematical accuracy with proper codes before entry into an Excel spreadsheet.

• Handled all customer service issues, payment disputes and collection of payment for service provided. Education

High school diploma

South Mountain High School-Phoenix, AZ

August 1988 to June 1992

High school diploma or GED

Skills

• Google Docs

• Public health

• SAP

• Remote access software

• Filing

• Administrative experience within healthcare

• Content management systems

• Data entry in Excel

• Relationship management

• NetSuite

• Machine learning

• Administrative experience

• ADP

• Spreadsheet data validation

• Medical terminology

• Software troubleshooting

• Order assistance

• Google Workspace

• Medicare

• English

• Slack

• Analysis skills

• SharePoint

• Microsoft Teams

• Bookkeeping

• Computer skills

• Microsoft Word

• Clerical Experience

• Sales

• Data entry - Data entry experience (11-15 years)

• Management

• Tax preparation software

• Data cleaning

• Microsoft Powerpoint

• Human resources

• HIPAA

• Microsoft Outlook

• Spreadsheet conditional formatting

• Property management

• Customer inquiry handling

• Microsoft Office

• Banking

• Windows

• Communication skills

• Customer complaint resolution

• Data verification

• Data filtering

• QuickBooks

• Providing product information

• Cash handling

• Conflict management

• Zendesk

• Spreadsheet charts

• Phone etiquette

• Phone answering

• Tableau

• State tax

• Financial services

• Ophthalmology

• Customer support

• Computer networking

• Communication platforms

• Organizational skills

• Quality assurance

• Documentation review

• Research

• Multilingual

• Microsoft Excel

• Microsoft Access

• Accounts receivable

• Google Sheets

• Technical support

• Typing - Average typing speed (60-80 WPM)

• Salesforce

• Plumbing

• Data management

• Oracle

• Outbound calling

• Data sorting

• Jira

• Customer service

• Active Directory

• Leadership

• Spanish

• Cold Calling

• Technical Proficiency

• Technical troubleshooting support

• Time management

• 10 key typing

• iOS

• LIHTC

• Math

• Productivity software

• Bilingual

• Databases

• macOS

• Audio transcription

Languages

• Interpretation

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